Carolyn Kelley has over 15 years of experience in information technology with expertise in desktop support, helpdesk management, network administration, and project management. She has a Master's degree in Business Administration and a Bachelor's degree in Network Management. Her technical skills include Microsoft Windows, Linux, Cisco routers and switches, virtualization, databases, and computer forensics. She is proficient in both desktop and network administration.

1. Carolyn Kelley<br />3896 Blackstone Drive, Naperville, Illinois 60504 Cell: (630) 777-4163Email:Kelleycarolyn@hotmail.com<br />Professional Competencies:<br />Data Center Operations<br />Helpdesk/Desktop Management<br />Vendor Management<br />Third Party Client Service Experience<br />Software Support/Distribution<br />Team building and Leadership Skills<br />Interpersonal and adapting skills. <br />Staff Management and Development<br />Confidentiality and Client Sensitivity <br />Systems Testing and Beta Testing<br />Change Management Experience <br />Project Lead and Consultant<br />Technical Proficiency:<br />Cisco Routers and Switches Programming<br />XP, Windows 7, 2000/2003/2008 Server<br />Visio 2007, Office 2003/2007/2010<br />Diagnose, repair and rebuild computers<br />SNMP<br />Protocols-TCP/IP, Ethernet, Frame Relay IPv4, IPv6<br />Business Intelligence – Oracle, Cognos<br />DNS, Proxy Firewalls, DHCP<br />Computer Forensics Training<br />Disaster Recovery creation, configuration and release<br />Email Environments – Exchange/Lotus Notes 8.5<br />Linux OS (RedHat)<br />Microsoft SQL Server<br />Network design and implementation<br />Virtualization (Vmware, XenDesktop, VirtualBox)<br />CRM<br />Citrix Farm planning, creation, configuration and release<br />BMC Tuner Software release (A.D. Group Policy)<br />VPN, RSA, Active Directory, Open LDAPVLAN<br />Mac OS X(10.4 - 6)<br />Microsoft 365 Administration (Outlook, SharePoint, LiveMeeting) <br />Education and Training<br />Keller Graduate School of Management – Naperville Campus<br />Masters of Business Administration (2013)<br />Concentrations: Information Security<br />Robert Morris University- Dupage Campus<br />Bachelors of Applied Science in Network Management (2011)<br />Concentrations: Networking and Systems Integration<br />Professional Overview<br />Computer Science Corporation, Oakbrook, Illinois (November 2008 – present) <br />Support Desk - Full-time permanent position<br />Assist MIS managers in a Windows 7 rollout worldwide.<br />Add, change, and delete printers on the Hyatt Hotels & Resorts network.<br />Receive, image, configure and track new/existing desktops and laptops.<br />Ensuring critical Hyatt servers are running to maximum efficiency daily.<br />Work with outside contractors (Micros, NCR, HTG, IJWS and AT&T) to correct issues with vendor specific software as it may impact Hyatt daily productivity.<br />Evaluate, configure and install network equipment (routers, switches, hubs, DSUs, modems). <br />Develop project plans and cost models for projects.<br />Walk users through how to setup Lotus Notes 8.5 and troubleshooting problems. <br />Involved in a rollout from GroupWise to Lotus Notes.<br />Involved in a rollout from Lotus Notes 8.5 to Microsoft Business Productivity Office Services.<br />Log and resolve trouble ticket from distribution centers and technicians in Remedy call logging software.<br />Blackberry enterprise server support <br />Amerisource Bergen, Buffalo Grove, Illinois (March 2008 – November 2008)<br />Client Software Support Engineer - Full-time permanent position<br />Worked with end users via remote connection with VPN, RDP and pc anywhere to fix connectivity issues.

2. Created scripts to manually fixed database tables using SQL.