Ramez Shamy is seeking an IT position and has over 10 years of experience in roles such as IT system administrator, network administrator, and help desk engineer. He has managed networks and provided technical support for various organizations. His skills include networking, Windows server administration, troubleshooting, and technical support. He has certifications such as CCNA, MCSA, and MCPS.

1. Ramez Shamy
IT System Administrator & Senior Help desk Engineer
reborambo@yahoo.com
reborambo@hotmail.com
reborambo@gmail.com
Phone num: 01154205069
Summary:
Responsible for providing technical assistance and support related to computer systems,
hardware, or software, Responds to queries, software installation and upgrade, hardware
installation, isolates problem, and determines and implement solution, Cisco routers
configuration and HP switches configuration, support local are network (LAN), wide area
network (WAN), Monitor network to ensure network available to all users and perform
necessary maintenance to support network availability, document all IT stuff and
configuration .
I am looking for a promising job position in the field of Information Technology, with
reputable innovative company where I can enchantingly utilize & develop my interests and
demonstrate my technical and business skills and contribute to the company
Experience:
Network Administrator & senior IT Help desk at Ministry of Culture
July 2010 - Present (6 years)
Implement approved departmental policies, processes, procedures and instructions
and monitor their adherence so that work is carried out in a controlled manner
Guarantee stable and secured Network operation by providing technical support,
close follow up and take proactive actions to smooth day to day operation to secure
business smooth day to day operation.
Implement the approved security policies and procedures to ensure the company has
the required data and information security level.
Knowing the departments IT requirements by visiting the different sites and meeting
the department heads in order to understand departments needs Investigate,
recommend and install enhancements and operating procedures that optimize
network availability.
Responsible for keeping, Communication links and network Devices in secure and
organized environments.

2.  Provide helpdesk support and resolve problems to the end user’s satisfaction
 Monitor and respond quickly and effectively to requests received through the
IT helpdesk
 Modify configurations, utilities, software default settings, etc. for the local
workstation
 Utilize and maintain the helpdesk tracking software
 Document internal procedures
 Assist with on boarding of new users
 Ensure each workstation has a computer, monitor, keyboard, mouse, hard
drive, and any additional specialized equipment
 Install, test and configure new workstations, peripheral equipment and
software
 Maintain inventory of all equipment, software and software licenses
 Report issues to the Service Desk for escalation
 Manage PC setup and deployment for new employees using standard
hardware, images and software
 Assign users and computers to proper groups in Active Directory
 Perform timely workstation hardware and software upgrades as required
Network System Administrator assistant at Xerox
Project work and specialization
October 2007 - June 2008 (9 months)
 Analyzing system logs and identifying potential issues with computer systems.
 Integrating new technologies into existing data center environments.
 Answering technical queries and assisting other teams.
 Responsibility for documenting the configuration of the system.
 Provide users with the right solution and highlight the products benefits.
 Resolve technical problems with Local Area Networks (LAN).
 Adhere to the SLA (Service level agreement) between first line of support
team and customer
 Prepare hardware and software inventory and update our inventory sheet.
 Maintain and administer computer networks and related computing
environments including computer hardware, systems software.
 Perform hands-on fixes at the desktop level, including installing and upgrading
software, implementing file backups, and configuring systems and applications.

3. Senior Help desk Engineer at House of modern book
October 2009 - March 2010 (6 months)
 Installing and configuring hardware, operating systems and applications.
 Systems troubleshooting, Network problems, Diagnosing and solving
hardware or software faults.
 Monitor and maintain computer systems and networks.
 Handle the roll-out of new applications.
 Create new users› accounts and profiles.
 Perform other related duties as assigned.
 Testing and implementation for new technology.
Certifications:
MCPS Microsoft Certified Professional
Microsoft License E734-8828 May 2013
MCSA Microsoft Certified Solutions Associate Windows Server 2012
Microsoft License E734-8828 February 2014
CCNA (Cisco Certified Network Associate)
Cisco May 2016
ICDL (International Computer Driving License)
June 2009

4. Education:
ISSR Cairo University
Degree, High Institute Diploma, information system
First Year: Good 81% 2009 – 2010,
2009 - 2013
ISSR Cairo University
High Institute Diploma, Operations Research, 2006 – 2007
Higher Institute academy of Advanced Studies
Bachelor’s Degree, Computer Science, 2002 – 2006
Grade: good
Activities and Societies: Creating a database of the Organization of government is based on
printed financial Models
Languages:
English (Professional working proficiency)
Arabic (Native or bilingual proficiency)
Courses:
Independent Coursework
CCNA (Cisco Certified Network Associate).
CCNA (Cisco Certified Network professional Route).
MCSA Microsoft Certified Solutions Associate Windows Server 2012
MCITP
MCPS Microsoft Certified Professional
ICDL 2009

5. Skills & Expertise:
 Technology & Infrastructure Management, Troubleshooting & Performance Tuning
 Strong Communication skills verbal and written. Can easily settle in to any role &
take over the management of an existing client base Capable of working in a team or
independently.
 Excellent written and verbal communication skills excellent presentation and
negotiation skills combine patience, determination, and persistence to troubleshoot
client issues speaking in public, to groups .
 Personal Skills: Excellent communication skills, applity to work under pressure,
Apply to learn new tasks quickly, Interested in figures work, Able to work
independently and as part of a team.
 Installation and maintenance of Windows 2008 & 2012 Servers
 Setting & Installing Network Equipment: Firewalls o Switch (Layer 2-3), Routers,
Mikrotik, Access Point.
 Good knowledge in Cisco Router and Switch configuration and troubleshooting
 Cisco routers and switches, Windows servers, VPN, Firewall, Cabling, PC
troubleshooting, Office, SQL & Mysql, DNS, DHCP .
 Windows 7/8/10 administration, maintenance, backup and troubleshooting
 Servers, Virtualization, VMware, Wireless, Security
 Network, Security, Server, Storage, Design, Architect
 Microsoft Windows XP and Windows 7 Microsoft Word, Excel, Access, PowerPoint,
Outlook Express Microsoft Office XP
 Providing Network Support, Diagnosing TCP/IP protocol, switching and routing
protocols, Design and management on LAN, WAN, VLAN and switches
 Backup Technologies, Disaster Recovery, Information Technology, DHCP, Router
Configuration, Wireless Security, Computer Maintenance, Computer Consultation,
Computer Repair, Computer Security
 Networking • Switches / Routers / Firewalls • SQL • 1st/2nd line issues • Infrastructure
support Server support • Microsoft technologies • Remote support tools
 Full experience in all types of computers networking (LAN - WAN - VPN - WIFI) Such
as (Building - Administrating - Troubleshooting). Full experience in helpdesk and
technical support (Hardware - Software). Full experience in all types of Microsoft
Operating system.
 Cisco (Router, Switches, Firewall), Microsoft (Windows Server 2012/2008 Active
directory Administration .
 Servers; routers; switches; DNS; subnets; TCP/IP; DHCP; Desktops; Laptops;
Projectors; Printers; Photocopiers; Hardware Configurations; LAN / WAN
Connectivity
 Basic Networking – OSI Model, Subnetting, IP Addressing
 Configuring & Managing windows server. Support on DNS, DHCP, and Active
directory. Planning and Implementing HyperV server.

6. Troubleshooting
Team Management
Teamwork
Technical Support
Information Technology
Information Security
Microsoft Office
Microsoft Excel
CCNA
MCSA Security
MCITP
Active Directory
Management
Group Policy
Servers
Windows Server
Windows 7
Windows 8.1
Switches
Networking
Network Design
Good knowledge of:
Microsoft SQL Server
Photoshop
Visual basic
Social media
Database
Web design
Projects:
 Full supervision and periodic follow-up and maintenance required for the
points distribution networks and the Internet qualities seasonal at
international exhibitions Book
 Database Programming & developer for The creation of a database for sales
bar-code at international exhibitions and outlets, control and do their
maintenance necessary at current time ) November 2013 to Present

Interconnecting their sales outlets and sales work deport periodically, a project
on the way to completion web design
IP
Firewalls
DHCP
DNS Management
Routers
Routing
Subnetting
Microtechnology
Data Analysis
Analysis
VMware
Problem Solving
IT Solutions
Well Control
Behavior Based Safety
Behavior Management
Knowledge Sharing
Self Learning
Domain Controller
Domain Management
Wireless Networking

7. Personal Skills:
 During a long career I had earned multiple experiences it is how to accomplish things
and perfecting the fullest
 Adapt to any difficulties at work conditions, and the ability to work under pressure
and to work in an environment of cooperation.
 The ability to take Benefit of developments in the ongoing work needed.
 Sincerity and intense dedication to work
 Love of learning and gaining a lot of experiences to increase efficiently my profession
career.
Objectiv:
Permanent learning and research for the development of business requirements,
update and how to implement them in the available working conditions.
Change and looking for other purposes in the labor market and the search for
stability and efficiency with the permanent search on the cost of living appropriate
and lasting stable.
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In the meantime, thank you for anytime consider & effort you take reviewing my CV
Yours sincerely,
Ramez shamy
God bless you, be hopeful & helpful