Derek Hemmerling is seeking an IT technician position where he can provide PC, network, and client/server technical support. He has nearly 4 years of experience in the IT field, including experience with Windows, Linux, Apple OS, networking, servers, backup software, and Active Directory. He has several technical certifications and has worked as an IT technician and systems engineer providing desktop and network support, hardware installation, and overseeing client infrastructure operations.

1. Derek Ryan Hemmerling
110 N Pike Street, Vernon IN 765-605-0407 derek.hemmering@gmail.com
Objective: IT Technician looking to provide PC, Network and Client/Server tech support for small to
large scale operations. Also provide service to both technical and non-technical clients. I
am looking to utilize my knowledge expand my pool of experience in the IT field.
Education: Brensten Education: Microsoft IT Academy Graduation: June 2013
Help Desk/Network Administration
Certifications Held:
- MTA: OS Fundamentals
- MTA: Network Fundamentals
- MTA: Server Fundementals
- Comp. TIA Strata IT Fundamentals
- MCTS” Windows 7 Enterprise
- SDP: Service Desk
Technical Nearly 4 years experience working the IT field.
Skills: Experience with adding/removing/troubleshooting hardware:
Experience with Windows, Linux, and Apple OS
Experience with Cisco and Windows networking
Experience with VMWare server and workstation.
Experience with Symantec Backup Exec 2010
Experience working with Windows Server and ESXi Operating systems
Experience monitoring and managing enterprise level infrastructure and Active Directory
Experience managing and troubleshooting Exchange
Configuring and troubleshooting Microsoft Office applications
Network Infrastructure Configuration and Troubleshooting
- Internet, intranet, extranet, local area networks (LANS), wide area networks (WANS),
wireless networking, and network topologies & access methods
 VPN, security zones, firewalls, VLANS, and network security
 Layer 3 switch managment.
 Network Monitoring, SNMP
- Network hardware, switches, routers, cable, firewalls, media types
- Protocols and services, OSI model, IPv4, IPv6, names resolution, networking
services, and TCP/IP
 IPv4 to IPv6 tunneling protocols, DNS, WINS, DHCP, UDP
Windows Operating System Configuration and Troubleshooting
- Control panels, desktop settings, native applications and tools, mobility, and remote
management and assistance
 MMC, Windows PowerShell, MSCONFIG
- Identify Windows operating system, upgrade paths, installation types, and
understand virtualized clients
 PC Upgrade Advisor, identifying application compatibility, Windows XP
Mode, Remote Desktop, and Remote Desktop Services
- Application installation/virtualization, user account control (UAC), and malware
removal
- Various file systems, share permissions, Bitlocker, and encrypting file systems (EFS)
Windows 7 Enterprise Desktop Support and Administration:
- Windows 7 deployment and migration
- Configuring hardware applications
- Identify Cause of and Resolve Desktop Application Issues
- Identify Cause of and Resolving Networking Issues
- Managing and Maintaining Systems

2. Soft Skills: Strong Work Ethic, Communication, Time Management, Problem Solving, Works
well in either team or solo oriented situations, Self Confidence, Can accept
criticism, Flexible/Adaptable, Work well under pressure
Work Pro-Byte Computers – Frankfort, IN. (765)659-0732 (June 2010 – May 2013)
History: IT Technician
 Responsible for troubleshooting a resolving issues for both business and home within
Windows XP, Vista, Server 2003. Server 2010, Windows 7, and Windows 8
environments.
 Issues included: virus removal, antivirus installation and troubleshooting, network,
program, and OS maintenance and repair, entry level domain work including
permissions, user account manipulation, and some group policy.
 Performed physical repair and parts replacement to desktop and laptop computers
 Provided installation services for desktop, laptop, server, and network hardware
including file servers, NAS, desktop computers, laptop computers, routers, switches,
wireless repeaters and access points.
 Set up small business and home networks with services including wireless, shared
storage, shared or networked printing, and data backup solutions.
 Interfaced with all levels of client organizations both non-technical and technical to
identify and provide them with the appropriate IT solutions.
Bell Techlogix – Indianapolis, IN. (765)659-0732 (May 2013 – Current)
Systems Engineer
 Responsible for overseeing nightly operations of client infrastructure
 Responsible for client site contact in the event of sites, services, assets down, or
other issues monitored.
 Provided System Administrator level support to client side IT teams such as Active
Directory administrative changes, group policy, software, and new hardware
deployment as well as authentication support and troubleshooting
 Managed client MS Exchange environments. Responsible for database
management and user level support.
 Manage client backups and redundancies
References available upon request.