This document outlines the performance appraisal system for an HR officer at a retail outlet. It describes the job responsibilities which include recruitment, training, employee engagement, payroll, and statutory compliance. Key responsibilities involve collecting resumes, conducting interviews, arranging training sessions, managing employee activities, processing payroll before the 1st of each month, and ensuring statutory compliance. Performance is evaluated based on key result areas (KRA's) in areas like recruitment, training, employee engagement, payroll, and compliance. Staff are scored on a scale of far below to far exceed expectations.

1. PERFORMANCE APPRAISAL
SYSTEM OF AN HR OFFICER
IN A RETAIL OUTLET
Presented by :
Rubina Isidore

2.  Minimum Graduate (Fresher or experienced)
 Good Interpersonal and Communication skills
 Knowledge of spoken Marathi is a must
 Willingness and an attitude to learn the HR system of the
organization
 Recruitments
 Training, Co-ordination and Retraining
 Employee Engagement
 Payroll
 Statutory Compliance
 Daily reporting to the Store Manager and the Circle HR
Manager in the form of an MIS sheet
 General staff query handling
JOB DESCRIPTION (HR OFFICER)

3. HIERARCHY
Facility Staff
Floor Staff
Assistant Officer
Junior Officer
Senior Officer
Department Manager
Asst. Store Manager
Store Manager
Total staff : 250 60 : 40 Ratio

4.  Recruitments :
Collecting the Resumes from the drop box outside the store and filtering them
Cold calling and Fixing up an interview with the Area Manager
Documentation
Induction and Orientation
KRA’S

5.  Training :
Arranging for an outside Trainer as per the decision of the Head Office
Intimating the employees about the training and checking the attendance
Training (once in 2 months) includes several modules viz.,
Understanding the Vision and Mission of the store
Role Plays
Grooming and Hygiene
Arranging for snacks
Retraining the staff
Briefing once a week
KRA’S

6.  Employee Engagement :
Once in 3 months – Cultural activities – morning 7 to 10
Official Lunch – Once in 2 months
Money allotted Rs. 150 per officer i.e. 6000 for 20 people
Arrangement for lunch to be done
KRA’S

7.  Payroll :
Downloading the attendance from the Biometric system
Maintaining an Excel sheet for the same
Sending the data to the Third party for invoice generation
31 days payroll system :
28th - Biometric system
29th - submission of the attendance to the 3rd party
30th - submission of the invoice to the accounts department
31st - Check whether the payments are ready
1st - Disburse the salary
Payment of all employees to be done on the 1st of every month
KRA’S

8.  Statutory Compliance
Wage Register duly filled before the 7th of every month
Third Party contractors register also to be duly filled
P.F. , Gratuity and other query handling
ESIC card (Master Card) to reach the employees at the earliest
Compensation of Employees
For every OT (26th Jan, 15th Aug, 1st May and 2nd Oct) – one day off
Can’t avail of a continuous 3 days off
KRA’S

9. Paramaters : 20% weightage for every parameter
FBE – Far Below Expectations
BE - Below Expectations
CME – Constantly Meeting Expectations
EE - Exceed Expectations
FEE - Far Exceed Expectations
Scoring :
0 to 1.4 for every parameter
PERFORMANCE APPRAISAL
PROCESS BASED ON KRA’S

10. THANK YOU