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An Analysis of Employee Performance
Evaluation and Employee Motivation
By: Suketu Bhavsar, Ryan Fernandes, Steven Maharaj and
Christopher Navachandrabala
Agenda
• Subject Introduction
• Interview Methodology
• Companies Introduction
• Data Analysis Methodology
• Comparative Analysis (Key findings, conclusions,
recommendations)
• Closing
• Q&A
Subject Introduction
• Employee Performance Evaluation
– Areas of evaluation, how often, and points of view
• Employee Motivation
– Areas of evaluation and methods of evaluation
Interview Methodology
• The questionnaire was split into 2 areas:
1. Employee Performance Evaluation
2. Employee Motivation Evaluation
• Each area then further divided into 5 questions each.
• Project members interviewed 2 individuals from different
departments within the same organization.
• Range of job titles includes Senior Project Managers, HR
Officers, Admin Managers and Training Consultants.
• Method for interviewing varies from face-to face, to email
tag, to a coffee and doughnut bribe.
Companies Introduction
Interviewee # Industry Department Organization
Structure
Position
1 Private Sector - IT Development Strong Matrix Sr. Project Manager
2 Private Sector - IT Development Projectized Team Leader
3 Public Sector -Provincial
Government
Project Management
Office
Balanced Matrix Project Management
Specialist
4 Public Sector - Provincial
Government
Human Resources Weak Matrix HR Administrative
Officer
5 Private Sector - IT Human Resources Strong Matrix Section Manager
6 Private Sector Human Resources Functional National Sales Training
Manager
7 Public Sector - Federal
Government
Human Resources Balanced Matrix Senior Advisor
8 Public Sector - Federal
Government
Training Balanced Matrix Consultant
Data Analysis Methodology
• Objectives
• Ranking Method
• Technology
• Data Modeling
• Preparing Charts
Objectives
• Analyse project parameters by Industry, Organization
Structure and HR & Other Departments
• Present information in Charts for better visibility
Ranking Method
• Preference based ranking
– 0 to 10, 0 being lowest and 10 being highest
• Example
– Choices in interviewee's preference with ranks
• Communication Skills (10)
• Commitment (9)
• Quality of work (8)
Ranking Method
• For Descriptive Questions, Choices are extracted as the
essence of the answer and appropriate rank is given.
• Example:
– Q: What employee performance rating method you use and
why?
– A: 360 degree review method – it gives you a view that you may
not have thought of.
– Choice(s) with Rank
• 360 degree review(10)
Technology
• Microsoft Excel
– PivotTable & PivotChart feature
– Widely used application
– Reliable
– Flexible
– User friendly
Data Modeling
• All interview results merged into one Excel worksheet.
Data Modeling
• Interview results were then transformed to tabular
format for better analysis
• Interview results are then cleaned and updated for
better analysis
• Created new columns for Organization structure and
HR & Others with standard terminology and group
departments into HR and Others.
Data Modeling
Preparing Charts
• Used transformed interview results with PivotTable &
PivotChart feature of excel to create charts.
Performance Evaluation
How Often by Organizational Structure
Performance Evaluation
How Often by Industry
Performance Evaluation
How Often by HR and Others
Performance Evaluation
Areas of Evaluation by Org. Structure
Performance Evaluation
Areas of Evaluation by Industry
Performance Evaluation
Areas of Evaluation – HR and Other
Employee Performance
Point of Views by Organization Structure
Employee Performance
Point of Views by Industry
Employee Performance
Point of Views by HR & Others
Employee Motivation
Areas of Evaluation by Organizational Structure
Employee Motivation
Areas of Evaluation by Industry
Employee Motivation
Areas of Evaluation – HR and Other
Employee Motivation
Methods of Evaluation by Org. Structure
Employee Motivation
Methods of Evaluation by Industry
Employee Motivation
Methods of Evaluation by HR & Others
Closing
• Customization of HRM practices to meet an
organization’s unique needs
• Employee feedback to continuously evolve HRM
practices
• Employee satisfaction and performance improvement
are critical to long-term success
• Data Limitation
Closing
Lessons Learned:
• Project
– Planning is critical to project success
– Use milestone approach for success
• Project Team
– Each team member has a unique work style
– Elect a PM next time to monitor tasks
Questions?

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An analysis of employee performance evaluation and employee motivation

  • 1. An Analysis of Employee Performance Evaluation and Employee Motivation By: Suketu Bhavsar, Ryan Fernandes, Steven Maharaj and Christopher Navachandrabala
  • 2. Agenda • Subject Introduction • Interview Methodology • Companies Introduction • Data Analysis Methodology • Comparative Analysis (Key findings, conclusions, recommendations) • Closing • Q&A
  • 3. Subject Introduction • Employee Performance Evaluation – Areas of evaluation, how often, and points of view • Employee Motivation – Areas of evaluation and methods of evaluation
  • 4. Interview Methodology • The questionnaire was split into 2 areas: 1. Employee Performance Evaluation 2. Employee Motivation Evaluation • Each area then further divided into 5 questions each. • Project members interviewed 2 individuals from different departments within the same organization. • Range of job titles includes Senior Project Managers, HR Officers, Admin Managers and Training Consultants. • Method for interviewing varies from face-to face, to email tag, to a coffee and doughnut bribe.
  • 5. Companies Introduction Interviewee # Industry Department Organization Structure Position 1 Private Sector - IT Development Strong Matrix Sr. Project Manager 2 Private Sector - IT Development Projectized Team Leader 3 Public Sector -Provincial Government Project Management Office Balanced Matrix Project Management Specialist 4 Public Sector - Provincial Government Human Resources Weak Matrix HR Administrative Officer 5 Private Sector - IT Human Resources Strong Matrix Section Manager 6 Private Sector Human Resources Functional National Sales Training Manager 7 Public Sector - Federal Government Human Resources Balanced Matrix Senior Advisor 8 Public Sector - Federal Government Training Balanced Matrix Consultant
  • 6. Data Analysis Methodology • Objectives • Ranking Method • Technology • Data Modeling • Preparing Charts
  • 7. Objectives • Analyse project parameters by Industry, Organization Structure and HR & Other Departments • Present information in Charts for better visibility
  • 8. Ranking Method • Preference based ranking – 0 to 10, 0 being lowest and 10 being highest • Example – Choices in interviewee's preference with ranks • Communication Skills (10) • Commitment (9) • Quality of work (8)
  • 9. Ranking Method • For Descriptive Questions, Choices are extracted as the essence of the answer and appropriate rank is given. • Example: – Q: What employee performance rating method you use and why? – A: 360 degree review method – it gives you a view that you may not have thought of. – Choice(s) with Rank • 360 degree review(10)
  • 10. Technology • Microsoft Excel – PivotTable & PivotChart feature – Widely used application – Reliable – Flexible – User friendly
  • 11. Data Modeling • All interview results merged into one Excel worksheet.
  • 12. Data Modeling • Interview results were then transformed to tabular format for better analysis • Interview results are then cleaned and updated for better analysis • Created new columns for Organization structure and HR & Others with standard terminology and group departments into HR and Others.
  • 14. Preparing Charts • Used transformed interview results with PivotTable & PivotChart feature of excel to create charts.
  • 15. Performance Evaluation How Often by Organizational Structure
  • 18. Performance Evaluation Areas of Evaluation by Org. Structure
  • 19. Performance Evaluation Areas of Evaluation by Industry
  • 20. Performance Evaluation Areas of Evaluation – HR and Other
  • 21. Employee Performance Point of Views by Organization Structure
  • 22. Employee Performance Point of Views by Industry
  • 23. Employee Performance Point of Views by HR & Others
  • 24. Employee Motivation Areas of Evaluation by Organizational Structure
  • 25. Employee Motivation Areas of Evaluation by Industry
  • 26. Employee Motivation Areas of Evaluation – HR and Other
  • 27. Employee Motivation Methods of Evaluation by Org. Structure
  • 28. Employee Motivation Methods of Evaluation by Industry
  • 29. Employee Motivation Methods of Evaluation by HR & Others
  • 30. Closing • Customization of HRM practices to meet an organization’s unique needs • Employee feedback to continuously evolve HRM practices • Employee satisfaction and performance improvement are critical to long-term success • Data Limitation
  • 31. Closing Lessons Learned: • Project – Planning is critical to project success – Use milestone approach for success • Project Team – Each team member has a unique work style – Elect a PM next time to monitor tasks

Editor's Notes

  1. PE – Areas of Evaluation: Quality and quantity of work, interest in work, communication, etc. PE – Points of View Self assessments, team lead/supervisor input, peer input, etc. M – Areas of Evaluation: Work, communication, company events and activities, etc. M – Methods of Evaluation: Survey, one on one meetings, employee requests, etc.
  2. We had a total of 10 Question into 2 people making 20 answers per project member. 4 of us for a grand total of 80 answers, 40 referring to performance evaluation and 40 to employee motivation.
  3. The conclusions we arrive at regarding comparisons for employee evaluation are: Balanced Matrix: More focus on quality of work, and evenly balanced on other factors Functional: Focused largely on performance to quota, and balanced between quality, communications, technical skills. Projectised: Focused largely on interest in work, and then on quality and initiative. Strong Matrix: Balanced well with interest in work, quality, teamwork also includes feedback from others. Weak Matrix: Focused only on quantity, quality and interest in work.   Recommendations: Areas of employee evaluations should be based on present and future goals of the organization.
  4. The conclusions we arrive at regarding industry comparisons for employee evaluation are:   Government:Most value on quality of work, minimal value on initiative and communication skills. IT:Most reliance on quality, teamwork and less on communication skills. Private: Largely focused on performance to quota and balanced on quality technical and communication skills.   Recommendations: Over valuing single factors, can reflect the organization’s mission. However this can neglect other factors that contribute towards the mission. Such as failure to appropriately measure initiative may reflect in lower sales/creativity in tougher economic times.
  5. The conclusions we arrive at regarding industry comparisons for employee performance are:   Human Resources:Most value on quality/quantity and initiative at work, lesser on dependability and commitment indicators and results. Other non HR:Most value on quality and interest in work, lesser on feedback from others.   Recommendations: As there might be limited interaction between HR and the evaluated employee, there is a possibility of a discrepancy between rated elements and ground reality. The impact of the Halo effect and isolated incidents can affect the evaluation.
  6. The conclusions we arrive at regarding comparisons for employee motivation are:   Balanced Matrix: More focus on work, and variation of factors affect motivation. Functional: Focused on work and balanced on communications and activities. Affected by after hour functions. Projectised:Very focused on formal and informal communications, Personal values affect motivation levels. Strong Matrix: Focused on communications, activities and affected by positive work environment. Not as much by the work. Weak Matrix: Most affected by the work, balanced on communications and activities.   Recommendations: The type of organization affects how the employees are motivated, figuring motivation factors that affect your organization can assist in motivating employees.
  7. The conclusions we arrive at regarding industry comparisons for employee motivation are:   Government:Motivated largely by work, and company events and activities. IT:Motivated largely by formal or informal communication and company events and activities. Work plays a very small role. Private: Motivated largely by work, formal or informal communication and company events and activities. Attendance at after hour functions plays a role.   Recommendations: Areas of motivation can be utilized by industry to lead their employees in the direction of the organization and employees goals. (Lunch/Dinner and learn opportunities etc)
  8. The conclusions we arrive at regarding industry comparisons for employee motivation are:   Human Resources:More factors involved in evaluating employee motivation, Personal factor does not seem to play a role in HR evaluation. Other non HR:Personal and social factors play a significant role in evaluating employee motivation. Recommendations: A process to measure the impact of learning and opportunities for personal growth on motivation.