1. Melvin L. Hayes Jr.
2637 Forest Grove Ct. Charlotte, NC. 28269 (704) 962-4442 melvinhayesjr@gmail.com
SUMMARY OF QUALIFICATIONS
Seasoned sales professional with more than 20 years experience. Highly recognized for the ability to
communicate with customers, providing exceptional service that ensures client retention and positive
feedback. Proven ability to increase sales through upselling techniques as well as implementing processes
that drive profitability.
SUMMARY OF EDUCATION
IUPUI
2010
Bachelor of Arts in General Studies
PROFESSIONAL EXPERIENCE
Wells Fargo Bank, Charlotte, NC.
Inbound Sales Specialist2 Premier (SAFE)
10/2013-present
• Consult with affluent customers who have expressed interest in various consumer products
and services
• Adhere to monthly sales goals and other related metrics
• Adopting the customer sales roadmap to determine the customer’s financial need prior to
offering suggestions
• Established and led credit card production initiatives which created a competitive needs based
approach to selling various credit cards.
• Selected and participated in employee engagement activities which included initiating and
implementing an employee team newsletter, team based activities, and other engagement
objectives.
• Top tier rankings in highest loan volume and core sales production consistently.
• Assisted in the development and coaching of new hires and led meetings to suggest ways to
provide the best customer experience
United Healthcare, Indianapolis, Indiana
Senior Broker Service Representative/Team lead
5/2012-7/2013
• Provide sales support and administrative services to non-employee sales producers such as
broker agents, field marketing organizations, and independent contract agents.
• Ensures proper completion of contracts, marketing agreements, and documentation of sales
targets.
• Acts as internal liaison and customer service resource for external producers relative to
enrollment and policy questions, systems issues, and coordination of materials fulfillment.
• Administrative aspects of commission payments such as routine tracking, reporting, and
troubleshooting issues relative to missing or disputed payments.
• Responsible for leading team in absent of manager as primary point of contact
• Participated in group interviews as part of the selection process for new representatives
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2. Avis Budget Group, Indianapolis, Indiana
Rental Sales Associate
4/2011-5/2012
• Selling optional services and upgrades at the rental counter in the Indianapolis International
Airport (Part-Time) /Commission Sales
ITT Technical Institute, Carmel, Indiana
Educational Recruiter
4/2010-4/2011
• Conduct face-to-face interviews, telephone interviews and email correspondence to
prospective students to determine their educational needs, concerns and interests, inbound and
outbound call center.
• Responsible for facilitating orientation and Registration day activities.
• Closely assist and mentor students through admissions process.
• Verbally communicate approved presentations to promote programs to prospective adult and
high school students.
• Actively generate personal referrals.
• Participate in school retention efforts maintaining productive contact with his/her active
students through graduation.
Safeco Insurance Company, Indianapolis, Indiana
Claims Representative
1/2009-1/2010
• Assess policy coverage, contact insured, determine and establish reserve requirements
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• Review claims in the tracking system and describe the loss to reflect actual circumstances
• Plan and conduct investigations (including but not limited to interviewing parties involved,
collecting and evaluating documentation and securing evidence and protecting the chain-of-
custody) to analyze coverage, determine liability , compensability and damages of claims
• Determine need for independent adjusters, cause and origin experts and independent medical
examiners.
• Evaluate claim for potential fraud
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3. • Assess actual damages associated with claims and conduct negotiations to settle
claims
Hertz Local Edition, Atlanta, Georgia
Branch Manager
3/2005 – 8/2008
• Conduct face-to-face sales calls in order to obtain new business
• Attend/host outside sales meetings or events to promote the company and branch location
• Continue to increase the market penetration of the branch and increase revenue
• Actively participate in the training, coaching, and mentoring of the Management Trainees,
Managers and Sales and Service Associates.
• Complete performance reviews on Management Trainees, Managers and Sales and Service
Associates and hold a meeting with the individual to discuss strengths and weakness
• Hold monthly staff meetings to keep employees motivated and informed of business
operations
• Complete sales calls with Managers and Management Trainees in order to further their
development
• Direct and organize all reservations and pick
• Handle or assist in the resolution of customer service issues if Managers and Management
Trainees cannot.
• Maintain a high level of customer service such that the Net Promoter Score for the store is at
or above the location's goal.
PREVIOUS EMPLOYMENT
Indiana University Library, Indianapolis, IN
Circulation Assistant (January 2001 - October 2004)
The Indianapolis Star, Indianapolis, Indiana
Customer Service Representative (August 1998 - December 2001)
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