This document provides a summary of qualifications and work experience for Suzanne M. Ivey. She has over 15 years of experience in management, sales, accounting, and human resources. She is pursuing a Bachelor's degree in Business Administration with a concentration in Accounting from the University of Phoenix and maintains a high GPA. Her most recent role is as a Sales Associate at Sterling Jewelers where she performs customer service duties and manages inventory.

1. Suzanne M. Ivey
3941 Emerald Wood St
Gray, La 70359
985-791-4110 | suzanne.ivey1969@gmail.com
SUMMARY OF QUALIFICATIONS
 Upcoming Business graduate with a concentration in Accounting; knowledge of business
management, human resource management, and managerial accounting
 Background in management and sales, with a history of achieving promotions and
positively impacting the bottom line.
 Experience with human resources functions, payroll, accounts payable, accounts
receivable, financial reporting, and fundraising.
 Administrative and technical skills, including: Microsoft Excel, Typing: 62 WPM
EDUCATION
University of Phoenix, Phoenix, AZ (Online)
Bachelor of Science, Business/Accounting – 05/2016
GPA: 3.85
 Relevant courses:
 Delta Mu Delta International Honor Society in Business, Member - 11/2014
Associate of Arts, Accounting – 08/2013
GPA: 3.97
EXPERIENCE
Sterling Jewelers Inc. | Houma, LA | June 2015 to Present
Sales Associate
 Perform inside sales, assessing client needs and making product recommendations.
 Change watch batteries, clean jewelry, customer service, cash out sales, process returns
and exchanges, process layaways and special orders, inventory management.
 Participate in training and professional development to increase knowledge and sales.
 Leadership and learning skills.
Citi Trends | Hammond, Louisiana & Houma, Louisiana | 2011 – 2014
Store Manager, May 2013 – October 2014
 Promoted to store manager in less than a year because of
 Managed the store, scheduled 5-10 employees, interviewed, hired and fired employees
 Trained employees, provided performance reviews and disciplinary actions, and
developed action plans with employees to help them improve.
 Collaborated closely with district manager to train new management hires and for
merchandizing.

2.  Received and processed freight, merchandised the store, ensured policies/procedures
were strictly followed, controlled shrink in the store, and provided excellent customer
service.
2nd Assistant Manager, January 2011 – January 2012
 Opened and closed the store, ensuring preparation for daily operations; scheduled
employees.
 Took care of customer service and any complaints.
 Merchandising departments in store and managed the boys, girls, and infant/toddler
departments.
The Salvation Army | Houma, LA | November 2009 – January 2011
Lead Store Clerk/Social Worker
 Helped manage the Thrift store, and provided social services to community members in
need.
 Sorted and put out donations in the store, ran the cash register, and provided customer
service.
Citi Trends | Houma, Louisiana | March 2009 - November 2009
2nd Assistant Manager
 Helped manage the overall store as well as the men's department.
 Merchandised all departments, ensuring product was arranged according to policy.
 Processed sales, refunds, and exchanges as well as layaways.
 Helped control shrink and shoplifting.
Dollar General Corporation | Houma, Louisiana | September 2007 - March 2009
Store Manager
 Managed between 4 and 8 people per shift, created schedules, and hired and fired
employees.
 Processed all sales and deposits, managed payroll, and worked between 50 and 80 hours a
week.
 Received vendors and dc trucks, and handled cash accountability for all cashiers and my
store.
The Salvation Army | Gonzales, Louisiana & Houma, Louisiana | March 2002 - September
2007
Area Director / Manager
 Promoted four times in four years, achieving Area Director position due to
 Conducted accounts payable, accounts receivable, and bank reconciliations; created
financial reports.
 Holding and attending board meetings, some fundraising.
 Conferred with the United Way by managing allocation and disbursing funds to needy
individuals, filing all documents, faxing, preparing local and state taxes, bookkeeping
(cash book system), and payroll (maintaining employee time).
 Managed and ran the Service Center and Thrift Store, directing employees in job
performance, scheduling, and handling any grievances of employees, including
disciplinary actions.

3.  Answered phones, and assisted customers with individualized needs and social services.
Kmart Corporation | Houma, LA | May 1999 - March 2002
Department Manager
 Achieved promotion to Department Manager after one year, and was subsequently
promoted to a Department Manager of a larger area after one more year.
 Maintained layouts of department, managed price changes, ordered stock, and set ads.