Lisa Hogg has over 15 years of experience in retail management positions. She has a proven track record of exceeding sales goals and helping over 100 customers per day. Her most recent role was as Manager at Family Dollar from 2014 to 2015, where she was responsible for store operations, customer service, inventory management, and staff development. Prior to that, she was Manager at Blue Mountain General Store from 2001 to 2011. Lisa has strong communication, customer service, and multi-tasking skills. She earned her GED in General Studies from Glendale Community College in 2005.

1. Lisa Hogg
19300 East Cactus Way, Black Canyon City AZ. 85324
Cell: 602-349-2382
lisamadonia2@gmail.com
Highlights
Inventory controlprocedures Strong Communication Skill Loss Prevention
Employee Scheduling DetailOriented Excellent Multi-tasker
Cash Handeling Accuracy Store Planning & design Time management
PersonnelTraining & Developement
Accomplishments
• met sales goals for 7 months straight
• consistnently exceeded daily sales targets with an averageof$40,000 inweekly sales
• Routinely helped as many as 100customers daily,in a high-volumed retail outlet
Experience
Family Dollar May 2014 to February 2015
Manager
CordesLakes, AZ
• Answered customers questions andaddressedproblems and complaints inperson andvia phone/ email.
• Opened andclosedthestore, which included counting cash drawers andmaking bank deposits.
• Helped customers selectproducts thatbest fittheirpersonalneeds.
• Maintained visually appealing and effectivedisplays for the entirestore.
• Educated customers on productandserviceofferings.
• Offered exceptionalcustomer serviceto differentiateand promotethecompany brand.
• Consulted withcustomers on the lateststyles and trends.
• Collaborated with customer service team members to giveexceptionalservicethroughouttheentireshopping andpurchasing
experienc.
• Kept the store cleanand maintained neat,orderly product displays.
• Built customerconfidence byactively listening to their concerns and giving appropriatefeedback.
• Kept current onmarket andproduct trends to effectively answer customer questions.
• Completed floor replenishmentto guaranteesizeavailability and promotecustomer satisfaction.
• Communicatedmerchandiseneeds and issues to appropriatesupervisors in a timely fashion.
• Communicatedinformationto customers aboutproduct quality, valueandstyle.
• Balanced theneeds ofmultiple customers simultaneously in a fast-paced retailenvironment.
• Communicatedstorepolicy violations to the leadershipteamin a timely manner.
• Offered direction and gaveconstructivefeedback to motivateteammembers.
• Held each team memberaccountable for achieving andperformance goals.
• Built and maintainedeffective relationships with peers and upper management.
• Attended weekly teammeetings each monthto voiceconcerns andoffer constructive feedback toothers.
• Recruited, hired,developedandretainedretailtalentfor thecompany.
• Directed strategic and brand-appropriatemarketing initiatives to improvepresentation andmaximize sales.
• Processed shipments andmaintained organized stock shelves.
• Informed customers about allproduct lines andservices offered bythecompany.
• Processed allsales transactions accurately and in a timely fashion.
• Unloadedtrucks, stocked shelves and carried merchandiseouton the floor for customers.
• Marked clearance products withupdatedpricetags.
Blue Mountain General Store April 2001 to November 2011
Manager
Black Canyon City,AZ
• Opened andclosedthestore, which included counting cash drawers andmaking bank deposits
• Answered customers questions andaddressedproblems and complaints inperson orvia phone.
• Helped customers selectproducts thatbest fittheirpersonalneeds.
• Maintained visually appealing and effectivedisplays for the entirestore.

2. • Offered exceptionalcustomer service
• Collaborated with customer service team members to giveexceptionalservicethroughouttheentireshopping
• and purchasing experience
• Kept the store cleanand maintained neat,orderly product displays
• Built customerconfidence byactively listening to their concerns and giving appropriatefeedback.
• Completed floor replenishmentto guaranteesizeavailability and promotecustomer satisfaction.
• Balanced theneeds ofmultiple customers simultaneously in a fast-paced retailenvironment.
• Offered direction and gaveconstructivefeedback to motivateteammembers.
Education
Glendale Community College 2005
GED: General Studies