This document discusses emotional intelligence and its importance in organizational behavior. It defines emotional intelligence as the ability to understand and manage one's own emotions and the emotions of others. The document outlines the four branches and five core elements of emotional intelligence, including self-awareness, self-regulation, motivation, empathy, and social skills. It also discusses how emotions and moods can impact work performance and differ across cultures based on display rules. Overall, the document argues that emotional intelligence is important for effective leadership and allows individuals to have more successful careers.
Emotional Intelligence and Organisational behaviourSanoob Sidiq
ย
Emotional Intelligence and its application in Organisational Behaviour
Prezi presentation converted to PDF. If you want the prezi file. Please contact me
Presented by Sanoob Sidiq and Kavitha Josi
MBA
SMS CUSAT
Group, Types of Groups, Group formation and its stages, Teams, Types of Teams, Team Vs Group, Group Norms, Group cohesiveness, Group size, Leadership - Meaning, Leader Vs Manager, Leadership Styles.
Emotional Intelligence and Organisational behaviourSanoob Sidiq
ย
Emotional Intelligence and its application in Organisational Behaviour
Prezi presentation converted to PDF. If you want the prezi file. Please contact me
Presented by Sanoob Sidiq and Kavitha Josi
MBA
SMS CUSAT
Group, Types of Groups, Group formation and its stages, Teams, Types of Teams, Team Vs Group, Group Norms, Group cohesiveness, Group size, Leadership - Meaning, Leader Vs Manager, Leadership Styles.
The Hawthorne studies, which were conducted by Elton Mayo and Fritz Roethlisberger in the 1920s with the workers at the Hawthorne plant of the Western Electric Company, were part of an emphasis on socio-psychological aspects of human behavior in organizations.
Meaning of Perception: Perception is the process by which individuals select, organize and interpret
information from environment through five senses.
It is a process by which individuals organize and interpret their sensory
impressions in order to give meaning to their environment.
Process of Perception
๏ด Inputs: Input refers to Stimuli available in the environment. It
includes, information, objects, events and people etc.
๏ด Throughputs: it is the stages of transformation. Perceptual inputs
are proceeds to obtain output. Throughputs includes:
๏ด Selection: selecting information on the basis of interests, experience,
background etc.
๏ด Organization: grouping stimuli into meaningful & identifiable patterns.
๏ด Interpretation: assigning meaning to the selected & organized
information.
๏ด Outputs: At this stage result of perceptual process can be seen. Transformed inputs.
Results in attitude, opinions, feelings, values & behavior.
Perceptual Error in Organizations:
๏ด Stereotyping : Judging people on the basis of group to which they
belong is called stereotyping.
๏ด Impression / first impressions : Making an opinion about a person on the
basis of first meeting itself.
๏ด Projection
๏ด Attributing (looking) one's own characteristics (qualities) to someone
else.
๏ด looking one's own qualities in other people. E.g., if a person is honest,
he will consider other people as honest.
๏ด Attribution
๏ด How people explain the cause of otherโs or their own behaviour.
๏ด Selective perception
๏ด People perceive as per their need, motives or interests.
๏ด Inference
๏ด Judging others on the basis of incomplete information.
๏ด Perceptual set
๏ด Interpreting others behaviour according to our own mental set.
๏ด Halo effect
๏ด one trait forms a general impression. Evaluating a person on the basis
of single trait/ characteristics/ quality.
Factors influencing perception
๏ด Internal Factor: These are factors related to the characteristics of
perceiver.
๏ด Needs & motives: People with different needs generally experience different
stimuli. A hungry man catches attestation of food related objects.
๏ด Self concept: How the people see him self. Generally people select only
those aspects which they find match with their characteristics.
๏ด Past experience: A person also perceives on the basis of his past
experiences.
๏ด Beliefs: A person also perceives on the basis of what he believes irrespective
of what really is,
๏ด Expectations: Expectation refers to the anticipation of particular behavior
from a person which also affects the perceptions.
๏ด Current psychological states: The current state of mind also affects the
selection of stimulus.
๏ด External Factors: These are the environmental factors and are the
characteristics of the perceived (Stimuli).
๏ด Size: Big size catches attestation
๏ด Intensity: Loud sound and bright color catches attestation more.
๏ด Contrast: Stimuli which stand against the background catches attention
more.
๏ด Repetition: it catches attention more.
Challenges and opportunities of organisational behaviourJay Maheshwari
ย
This presentation mainly includes all the challenges and opportunities of organisational behaviour .
(NOTE : there are many other opportunities and threats also)
Notes on Perception in organisation Behavior (Notes for BBA/B.com Students)Yamini Kahaliya
ย
This contains the notes on Perception In organisation Behavior.
it covers details about following points:-
1. Introduction
2. Nature
3. Process
4. Importance
5. Factors Influencing Perception
{Perception is the process of receiving information about and making sense of the world around us. It involves deciding which information to notice, how to categories this information and how to interpret it within the framework of existing knowledge.
For e.g. โ Yami goes to a restaurant and likes their customer service, so she will perceive that it is a good place to hang out and will recommend it to her friends, who may or may not like it. Yamiโs perception about the restaurant is good.
Emotions And Moods - Organizational Behavior - PsychologyFaHaD .H. NooR
ย
Introduces us the the concepts of emotions and moods and their effects on Organizational Behavior. These are concepts that have only recently received increased attention in research and practice.As mentioned, emotions and moods were dismissed by OB for a long time. One of the primary reasons was the โMyth of Rationalityโ that suggested that OB comprised rational concepts and applications and emotions and moods were seen as highly irrational. Emotions were thought to be disruptive of organizational activity and decreased productivity. Because they were perceived as irrational the belief was that they were unpredictable and therefore not easily influenced. We now know this is untrue.Affect is a generic term that covers a broad range of feelings people experience. This includes both emotions and moods. Emotions are intense feelings that are directed at someone or something. Moods are the feelings that tend to be less intense than emotions and that lack a contextual stimulus.
The Hawthorne studies, which were conducted by Elton Mayo and Fritz Roethlisberger in the 1920s with the workers at the Hawthorne plant of the Western Electric Company, were part of an emphasis on socio-psychological aspects of human behavior in organizations.
Meaning of Perception: Perception is the process by which individuals select, organize and interpret
information from environment through five senses.
It is a process by which individuals organize and interpret their sensory
impressions in order to give meaning to their environment.
Process of Perception
๏ด Inputs: Input refers to Stimuli available in the environment. It
includes, information, objects, events and people etc.
๏ด Throughputs: it is the stages of transformation. Perceptual inputs
are proceeds to obtain output. Throughputs includes:
๏ด Selection: selecting information on the basis of interests, experience,
background etc.
๏ด Organization: grouping stimuli into meaningful & identifiable patterns.
๏ด Interpretation: assigning meaning to the selected & organized
information.
๏ด Outputs: At this stage result of perceptual process can be seen. Transformed inputs.
Results in attitude, opinions, feelings, values & behavior.
Perceptual Error in Organizations:
๏ด Stereotyping : Judging people on the basis of group to which they
belong is called stereotyping.
๏ด Impression / first impressions : Making an opinion about a person on the
basis of first meeting itself.
๏ด Projection
๏ด Attributing (looking) one's own characteristics (qualities) to someone
else.
๏ด looking one's own qualities in other people. E.g., if a person is honest,
he will consider other people as honest.
๏ด Attribution
๏ด How people explain the cause of otherโs or their own behaviour.
๏ด Selective perception
๏ด People perceive as per their need, motives or interests.
๏ด Inference
๏ด Judging others on the basis of incomplete information.
๏ด Perceptual set
๏ด Interpreting others behaviour according to our own mental set.
๏ด Halo effect
๏ด one trait forms a general impression. Evaluating a person on the basis
of single trait/ characteristics/ quality.
Factors influencing perception
๏ด Internal Factor: These are factors related to the characteristics of
perceiver.
๏ด Needs & motives: People with different needs generally experience different
stimuli. A hungry man catches attestation of food related objects.
๏ด Self concept: How the people see him self. Generally people select only
those aspects which they find match with their characteristics.
๏ด Past experience: A person also perceives on the basis of his past
experiences.
๏ด Beliefs: A person also perceives on the basis of what he believes irrespective
of what really is,
๏ด Expectations: Expectation refers to the anticipation of particular behavior
from a person which also affects the perceptions.
๏ด Current psychological states: The current state of mind also affects the
selection of stimulus.
๏ด External Factors: These are the environmental factors and are the
characteristics of the perceived (Stimuli).
๏ด Size: Big size catches attestation
๏ด Intensity: Loud sound and bright color catches attestation more.
๏ด Contrast: Stimuli which stand against the background catches attention
more.
๏ด Repetition: it catches attention more.
Challenges and opportunities of organisational behaviourJay Maheshwari
ย
This presentation mainly includes all the challenges and opportunities of organisational behaviour .
(NOTE : there are many other opportunities and threats also)
Notes on Perception in organisation Behavior (Notes for BBA/B.com Students)Yamini Kahaliya
ย
This contains the notes on Perception In organisation Behavior.
it covers details about following points:-
1. Introduction
2. Nature
3. Process
4. Importance
5. Factors Influencing Perception
{Perception is the process of receiving information about and making sense of the world around us. It involves deciding which information to notice, how to categories this information and how to interpret it within the framework of existing knowledge.
For e.g. โ Yami goes to a restaurant and likes their customer service, so she will perceive that it is a good place to hang out and will recommend it to her friends, who may or may not like it. Yamiโs perception about the restaurant is good.
Emotions And Moods - Organizational Behavior - PsychologyFaHaD .H. NooR
ย
Introduces us the the concepts of emotions and moods and their effects on Organizational Behavior. These are concepts that have only recently received increased attention in research and practice.As mentioned, emotions and moods were dismissed by OB for a long time. One of the primary reasons was the โMyth of Rationalityโ that suggested that OB comprised rational concepts and applications and emotions and moods were seen as highly irrational. Emotions were thought to be disruptive of organizational activity and decreased productivity. Because they were perceived as irrational the belief was that they were unpredictable and therefore not easily influenced. We now know this is untrue.Affect is a generic term that covers a broad range of feelings people experience. This includes both emotions and moods. Emotions are intense feelings that are directed at someone or something. Moods are the feelings that tend to be less intense than emotions and that lack a contextual stimulus.
detail the significant ways that an awareness of emotional intelligenc.docxandyb37
ย
detail the significant ways that an awareness of emotional intelligence can improve a leaderรขโฌโขs effectiveness. Select a situation in which you demonstrated emotional intelligence that improved your effectiveness as a leader, either in your professional or personal life.
Solution
Emotional intelligence (EI) is the ability to understand and manage your own emotions, and those of the people around you. People with a high degree of emotional intelligence know what they\'re feeling, what their emotions mean, and how these emotions can affect other people.
There are five main elements of emotional intelligence, namely:
Situation in professional life. When I was working as a manager of business, there was a good performer in the team who was vey intelligent and understood work very well, but was a laszy person on the other hand. There were several others who were hard working, but not as intellegent as him. Hence Motivation amd empathy were two skills that helped me make this person understand his true potential which made him excel in his career. Hence I was positvely able to transform this perfor through emotional intelligence
.
Organizational Behavior15th EdEmotions and MoodsCopyrigh.docxhopeaustin33688
ย
Organizational Behavior
15th Ed
Emotions and Moods
Copyright ยฉ 2013 Pearson Education, Inc. publishing as Prentice Hall
4-1
Robbins and Judge
Chapter 4
Chapter 4 introduces us the the concepts of emotions and moods and their effects on Organizational Behavior. These are concepts that have only recently received increased attention in research and practice. Here we will see the results of study and new applications to help make the work place more successful.
1
Chapter 4 Learning Objectives
After studying this chapter you should be able to:
Differentiate emotions from moods and list the basic emotions and moods.
Discuss whether emotions are rational and what functions they serve.
Identify the sources of emotions and moods.
Show the impact emotional labor has on employees.
Describe affective events theory and identify its applications.
Contrast the evidence for and against the existence of emotional intelligence.
Be able to identify strategies for emotion regulation and their likely effects.
Apply concepts about emotions and moods to specific OB issues.
Copyright ยฉ 2013 Pearson Education, Inc. publishing as Prentice Hall
4-2
We begin this chapter with a definition of the seven learning objectives defined for chapterโs contents. We will discuss each of these in some detail.
2
Differentiate Emotions from Moods,
List the Basic Emotions and Moods
Copyright ยฉ 2013 Pearson Education, Inc. publishing as Prentice Hall
4-3
LO 1
The โMyth of Rationalityโ
Emotions were seen as irrational
Managers worked to make emotion-free environments
View of Emotionality
Emotions were believed to be disruptive
Emotions interfered with productivity
Only negative emotions were observed
Now we know emotions canโt be separated from the workplace
Why Were Emotions Ignored in OB?
As mentioned, emotions and moods were dismissed by OB for a long time. One of the primary reasons was the โMyth of Rationalityโ that suggested that OB comprised rational concepts and applications and emotions and moods were seen as highly irrational. Emotions were thought to be disruptive of organizational activity and decreased productivity. Because they were perceived as irrational the belief was that they were unpredictable and therefore not easily influenced. We now know this is untrue.
3
Differentiate Emotions from Moods,
List the Basic Emotions and Moods
Copyright ยฉ 2013 Pearson Education, Inc. publishing as Prentice Hall
4-4
LO 1
Insert Exhibit 4-1
Affect is a generic term that covers a broad range of feelings people experience. This includes both emotions and moods. Emotions are intense feelings that are directed at someone or something. Moods are the feelings that tend to be less intense than emotions and that lack a contextual stimulus.
4
Differentiate Emotions from Moods,
List the Basic Emotions and Moods
Copyright ยฉ 2013 Pearson Education, Inc. publishing as Prentice Hall
4-5
LO 1
While not universally accepted, there appear to be six basic emotions:
Anger
Fea.
Emotional Intelligence - A Success Mantra for Agile TeamsIonut Grecu
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In this presentation I looked at how emotional intelligence could be applied to create self-organising and high-performing teams that are dynamic, robust and agile โ with team members who are self-aware, emotionally intelligent, flexible, and able to handle stress, frustration, anxiety and conflict.
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Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.
The standard chunk of Lorem Ipsum used since the 1500s is reproduced below for those interested. Sections 1.10.32 and 1.10.33 from "de Finibus Bonorum et Malorum" by Cicero are also reproduced in their exact original form, accompanied by English versions from the 1914 translation by H. Rackham.
Where can I get some?
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FeelingsFeelings do makedo make
aa differencedifferenceโฆโฆ
Organizational Behavior: Emotional Intelligence Hermenio B. Cabusog, Jr. MM-HRM
I have a
crush on
you.
Let me
think
about it.
3. How do you feel?...How do you feel?...
* When you are driving and halted by the
police.
* When you are in a class of your favorite
professor and later received a poor grade.
* When your favorite pet passed away.
* When you open your email and found out
that youโre offered a managerial job at
GOOGLE U.S.A.
* When you know that your husband was
just previously fired from the his job.
* When you received a SMS text from a
new acquaintance: โUr gr8 !โ
* When you know that one of the newly
hired secretary likes you so much.
* When your Boss rejected your budget
proposal.
Organizational Behavior: Emotional Intelligence Hermenio B. Cabusog, Jr. MM-HRM
4. The Case of Don Thompson, former presidentThe Case of Don Thompson, former president
of McDonalds USA and now CEOof McDonalds USA and now CEO
Organizational Behavior: Emotional Intelligence Hermenio B. Cabusog, Jr. MM-HRM
Even the Top Minds
and Leaders in the
Company still feels
bad. Everyone feels.
In case of Don, he
listens and adopt
the necessary
change in his
career/job to have
the best experience
thriving in his
workplace. Now he
feels great.
5. Our different feelingsOur different feelings
towards differenttowards different
experiences is called byexperiences is called by
Scholars, โScholars, โAffectAffectโโ
It is define us:It is define us: โTheโThe
range of feelings inrange of feelings in
the forms of emotionsthe forms of emotions
and moods thatand moods that
people experience inpeople experience in
their life context.โtheir life context.โ
Organizational Behavior: Emotional Intelligence Hermenio B. Cabusog, Jr. MM-HRM
6. Emotional IntelligenceEmotional Intelligence
(EI)(EI)
The ability toThe ability to
understand andunderstand and
manage oneโsmanage oneโs
own and otherโsown and otherโs
feelings andfeelings and
emotions.emotions.
Organizational Behavior: Emotional Intelligence Hermenio B. Cabusog, Jr. MM-HRM
7. The Four-branch Model ofThe Four-branch Model of
Emotional IntelligenceEmotional Intelligence
Organizational Behavior: Emotional Intelligence Hermenio B. Cabusog, Jr. MM-HRM
The Synergy of this Four:The Synergy of this Four:
1.Management1.Management
2.Perception2.Perception
3.Facilitation3.Facilitation
4. Understanding4. Understanding
Makes up our conceptMakes up our concept
and practice in the areaand practice in the area
of Emotional Intelligence.of Emotional Intelligence.
8. The Core Elements ofThe Core Elements of
Emotional Intelligence (EI)Emotional Intelligence (EI)
Organizational Behavior: Emotional Intelligence Hermenio B. Cabusog, Jr. MM-HRM
1.1. Self AwarenessSelf Awareness
2.2. Self-regulationSelf-regulation
3.3. MotivationMotivation
4.4. EmpathyEmpathy
5.5. Social SkillSocial Skill
9. The Core Elements ofThe Core Elements of
Emotional Intelligence (EI)Emotional Intelligence (EI)
Organizational Behavior: Emotional Intelligence Hermenio B. Cabusog, Jr. MM-HRM
Self AwarenessSelf Awareness
refers to
recognizing oneโs
emotions, strengths
and limitations, and
capabilities and
how these affect
others.
10. The Core Elements ofThe Core Elements of
Emotional Intelligence (EI)Emotional Intelligence (EI)
Organizational Behavior: Emotional Intelligence Hermenio B. Cabusog, Jr. MM-HRM
Self-regulationSelf-regulation
ability to
think before
acting and to
control
disruptive
impulses
11. The Core Elements ofThe Core Elements of
Emotional Intelligence (EI)Emotional Intelligence (EI)
Organizational Behavior: Emotional Intelligence Hermenio B. Cabusog, Jr. MM-HRM
MotivationMotivation
represents the
forces acting on or
within a person
that cause the
person to behave
in a specific, goal-
directed manner.
13. The Core Elements ofThe Core Elements of
Emotional Intelligence (EI)Emotional Intelligence (EI)
Organizational Behavior: Emotional Intelligence Hermenio B. Cabusog, Jr. MM-HRM
EmpathyEmpathy
refers to
sensing what
others need in
order for them
to develop.
14. The Core Elements ofThe Core Elements of
Emotional Intelligence (EI)Emotional Intelligence (EI)
Organizational Behavior: Emotional Intelligence Hermenio B. Cabusog, Jr. MM-HRM
Social SkillSocial Skill
refer to the
ability of an
individual to
influence
others.
15. 4 EI Competencies for4 EI Competencies for
Leadership SuccessLeadership Success
Organizational Behavior: Emotional Intelligence Hermenio B. Cabusog, Jr. MM-HRM
16. Six Major Types of EmotionsSix Major Types of Emotions
Organizational Behavior: Emotional Intelligence Hermenio B. Cabusog, Jr. MM-HRM
1.1. AngerAnger
2.2. FearFear
3.3. JoyJoy
4.4. LoveLove
5.5. SadnessSadness
6.6. SurpriseSurprise
17. EmotionEmotion VSVS MoodMood
Organizational Behavior: Emotional Intelligence Hermenio B. Cabusog, Jr. MM-HRM
Emotions and moods are different,Emotions and moods are different,
but can also influence one another.but can also influence one another.
18. Emotion and MoodEmotion and Mood ContagionContagion
Organizational Behavior: Emotional Intelligence Hermenio B. Cabusog, Jr. MM-HRM
TheThe
spilloverspillover
of oneโsof oneโs
emotionsemotions
and moodand mood
ontoonto
others.others.
19. EmotionalEmotional LaborLabor
Organizational Behavior: Emotional Intelligence Hermenio B. Cabusog, Jr. MM-HRM
A situationA situation
where a personwhere a person
displaysdisplays
organizationallyorganizationally
desireddesired
emotions in aemotions in a
job.job.
21. People orPeople or ProfitProfit??
Organizational Behavior: Emotional Intelligence Hermenio B. Cabusog, Jr. MM-HRM
CareCare or Cash?or Cash?
22. Emotions and Moods across CulturesEmotions and Moods across Cultures
Organizational Behavior: Emotional Intelligence Hermenio B. Cabusog, Jr. MM-HRM
Display rules:Display rules:
Govern theGovern the
degree to which itdegree to which it
is appropriate tois appropriate to
display emotionsdisplay emotions..
Emotional Sensitivity (CASE):Emotional Sensitivity (CASE):
When Wal-Mart first went to Germany, its executives found that an emphasisWhen Wal-Mart first went to Germany, its executives found that an emphasis
on friendliness embedded in its U.S. roots, didnโt work as well in the localon friendliness embedded in its U.S. roots, didnโt work as well in the local
culture. The more โseriousโ shoppers did not respond well to Wal-Martโsculture. The more โseriousโ shoppers did not respond well to Wal-Martโs
friendly greeters and helpful personnel. While Israeli shoppers equate smilingfriendly greeters and helpful personnel. While Israeli shoppers equate smiling
cashiers with inexperience, for them shoppers should look somber.cashiers with inexperience, for them shoppers should look somber.
23. Functions of Emotions and MoodsFunctions of Emotions and Moods
Organizational Behavior: Emotional Intelligence Hermenio B. Cabusog, Jr. MM-HRM
Emotions andEmotions and
Moods can beMoods can be
functional asfunctional as
well aswell as
dysfunctional.dysfunctional.
Therefore:Therefore:
TheThe essenceessence of the studies of Emotionalof the studies of Emotional
Intelligence is toIntelligence is to managemanage them well.them well.
24. EI and the Effective Events TheoryEI and the Effective Events Theory
Organizational Behavior: Emotional Intelligence Hermenio B. Cabusog, Jr. MM-HRM
25. EI and the Effective Events TheoryEI and the Effective Events Theory
Organizational Behavior: Emotional Intelligence Hermenio B. Cabusog, Jr. MM-HRM
26. Managing Emotions when times are ToughManaging Emotions when times are Tough
Organizational Behavior: Emotional Intelligence Hermenio B. Cabusog, Jr. MM-HRM
1. Take quick and1. Take quick and
considered actionconsidered action
2. Communicate honestly2. Communicate honestly
and consistently.and consistently.
3. Make an emotional3. Make an emotional
connection with anyone.connection with anyone.
4. Be sure to inspire.4. Be sure to inspire.
27. The Power of Emotional IntelligenceThe Power of Emotional Intelligence
Organizational Behavior: Emotional Intelligence Hermenio B. Cabusog, Jr. MM-HRM
* When I.Q.s is seen in* When I.Q.s is seen in
our Academic Transcriptsour Academic Transcripts
E.I.s is felt so hidden inE.I.s is felt so hidden in
our hearts.our hearts.
* I.Q.s may give you a* I.Q.s may give you a
job, the best job whilejob, the best job while
E.I.s makes you stay.E.I.s makes you stay.
28. Reference:Reference:
Organizational Behavior: Emotional Intelligence Hermenio B. Cabusog, Jr. MM-HRM
*Harvard Business Review
Onpoint, Fall 2015, pp.89.
*Schermerhorn, et.al. (2010).
Organizational Behavior, 11th
ed. Hoboken, NJ: John Wiley &
Sons.
*Hellrlegel, D & Slocum, JW Jr.
(2011). Organizational
Behavior, 13th
ed. Mason, OH:
South-Western Cengage
Learning.