This document discusses emotions and emotional intelligence. It defines emotion and emotional intelligence, including the ability to identify, assess, and control one's own emotions and those of others. It identifies common emotions like happiness, surprise, disgust, fear, anger, and sadness. It also discusses gender differences in emotional expression and emotional labor. The four attributes of emotional intelligence are identified as self-awareness, self-management, social awareness, and relationship management. The document notes how emotional intelligence can affect performance, health, relationships, and applications in organizations like decision making, creativity, motivation, leadership, conflict, negotiation, and customer service.