Organisations have to compete in multiple situations. In order to survive, there is a clear competitive demarcation required. Operational excellence, when done right, can be a competitive enabler. Learn more in this rich visual slide deck.

1. Operational Excellence that
have Helped Organisations
to Pull Back to the Black

2. Operational complexities, environmental factors, and other
factors lead organisations to become non-profitable
Operational Excellence has helped organisations to simplify
operational complexities and pull back to the black

3. Broad Capabilities that help shape Organisational Excellence:
Customer ValueFinancial Growth
Learning & Skill DevelopmentInternal Capability Development

4. FINANCIAL GROWTH
Maximize Profitability

5. Enable New Areas of Revenue Growth

6. Efficiently Manage Current Book
of Business

7. CUSTOMER VALUE
Focus Areas Include:

8. Internal Stakeholders

9. Customers

10. INTERNAL CAPABILITY DEVELOPMENT
Focus Areas Include:

11. Innovation Management

12. Efficient Customer Management

13. Operational Excellence Through Continuous
Process Improvement

14. LEARNING AND SKILL DEVELOPMENT

15. Understanding Strategic Skill Requirements

16. Implement Knowledge Sharing
Technologies

17. About ICFAI Flexible Learning Programs
ICFAI Flexible Learning Programs are designed primarily for Working Professionals to pursue their
management program while they continue to work. These programs provide them with the Skills, Knowledge
and Strategic Perspectives required for them to succeed at their workplace and promote their career
progression.
The programs range from Modular >> Certificate >> PG Diploma >> MBA in the functional areas of Finance,
Marketing, Operations, HR etc. and covers the industry sectors like IT/ITES, Health Care, Pharma, Telecom,
Banking, Financial Services and Insurance, etc.
Features - Flexible Learning Programs:
 Convenient and Flexible Mode of Learning
 Innovative learning methodology backed by Contemporary Curriculum
 Quality Courseware along with new-age learning aids as part of the Hub & Spoke Learning Model
 Online Counseling Classes
 Web support for the students
 Easy fee payment patterns including EMIs
 Examination thru Computer Based Testing (CBT) pattern – conducted 4 times in a year, giving flexibility to
the working-class in choosing the schedules

18. Thank You
Phone: 1-800-200-9977
Email: FLP@ICFAIUNIVERSITY.IN
Website: www.flexible.icfaiuniversity.in