Noel Serrano has over 20 years of experience in customer service, admissions, and business development roles. He has a proven track record of improving sales, resolving complaints, and developing staff. Serrano is bilingual in English and Spanish and holds a Bachelor's degree in Operations Management.

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NOEL SERRANO
P.O. Box 15301 Tampa, FL 33684
ttinserrano@yahoo.com • 813.748.6356 • www.linkedin.com/in/noelserrano
MANAGER
Business Development / Customer Relations / Financial Management
Goal Setting and Business Planning / Leadership Vision and Influencing / Contract Negotiation
Award-winning and results-driven Manager with excellent planning and organizational skills resulting in promoting growth,
ensuring customer satisfaction, and training staff to maximize the benefits of technology to improve the quality of customer
service, productivity, and profitability. Utilize strong decision-making skills to design and implement strategies for recruitment
and hiring, including defining job roles, assessing needed skills, and evaluating candidates.
Creative and innovative thinker with effective management and goal setting abilities combined with superior leadership,
team building, conflict resolution, communication, interpersonal, and presentation skills. Proficient in Windows, MS Office,
Web Design, and Website Production. Possess professional writing ability, fluent in English and Spanish, and graduated
cum laude.
Areas of Expertise:
 Business Analysis
 Corporate Accountability
 Financial Strategies
 Recruiting and Staffing Initiatives
 Team Building and Leadership
 Profit and Loss Management
 Operations Management
 Staff Development Programs
PROFESSIONAL EXPERIENCE
QUALITY RESOURCES-Tampa, FL
Customer Service Manager (2009 to 2016)
Oversaw Customer Service Office and payroll, directed staff, and supervised a team of 58 Customer Service
Representatives ensuring the company delivered the highest level of customer service possible. Kept abreast of new
company products and services, resolved 230 complaints and order issues, managed product exchanges and returns, and
analyzed data and statistics.
Selected Contributions:
 Maximized time and applied effective marketing resulting in increased sales from $30,000 to $150,000 in 2010.
 Communicated vision of organizational goals to the team resulting in increased sales from $25,000 to $150,000
in 2013.
FAST TRAIN –Tampa, FL
Admissions Representative (2008 to 2009)
Promoted the Institute through college fairs and social networking activities. Ensured appropriate interviewing, recruiting,
and evaluating of students in computer certification courses. Served as a primary contact for new students by reviewing
applications for eligibility, informing them about Financial Aid, and assisting with admission procedures. Coached
undergraduates for job interviews and testing.
Selected Contributions:
 Received “Employee of the Year Award”-2008.
 Facilitated Training Sessions and Open House Events to inform students of the benefits of the college.

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ART INSTITUTE – Tampa, FL
Assistant Director of Admissions (2007 to 2008)
Assisted with all aspects of the admissions and recruitment process. Mentored, trained, and interviewed prospective
students in Art and Culinary courses. Communicated publicly to individuals, groups on and off campus. Developed and
monitored statistical reports to enhance recruitment strategies, yield management, forecasting, and operational efficiency.
Selected Contributions:
 Aided Training Seminars for students to understand the admissions process.
DEVRY UNIVERSITY – Tampa, FL
Admissions Associate (2005 to 2006)
Followed-up with prospective students from inquiries through enrollment. Recruited students for computer courses for career
preparation. Planned and attended college admissions projects, job fairs, and other special events. Entered accurate data
and status regarding the completion of admission procedures. Adhered to all policies, federal, state, and accrediting agency
rules on recruitment.
Selected Contributions:
 Highly recommended to contribute to the startup school by College Admissions Board.
REMINGTON COLLEGE – Tampa, FL
International Recruiter (1995 to 2004)
Implemented strategies designed to increase the quantity, diversity, and success rate of student enrollment for degree
programs in Computer Networking, Medical Assisting, Criminal Justice, Medical Insurance, and Coding. Coordinated
international student recruitment efforts and traveled abroad to recruit eligible, international students. Spearheaded
international student recruitment advertisement by distributing brochures, catalogs, and processing a high volume of
incoming calls. Compiled international recruitment data and prepared correspondence, presentations, statistical, and
detailed reports. Interviewed prospective employees, translated interviews, guided new hires, and conducted representative
meetings. Served as the announcer for the graduation commencements.
Selected Contributions:
 Acquired “Agent of the Year Award” – 1997.
 Secured “Employee of the Year Award”- 2000.
 Extensively toured the Bahamas as an International Recruiter to boost institution brand recognition and marketing
potential.
ADDITIONAL EXPERIENCE
I.T.T. TECHNICAL INSTITUTE – Tampa, FL
Admissions Representative
Recruited qualified applicants for admissions to degree programs by the Institute policies and regulations. Performed a high
quantity of prospect phone contacts to secure weekly appointments for interviews and to follow-up with unresolved
interviewees and future applicants. Organized and conducted staff development seminars.
Selected Contributions:
 Earned “Employee of the Year Award” twice for high productivity.
 Played integral role in participating in enrollment activities including training sessions, open houses, orientation
programs, and career days.
 Volunteered to work in the field to recruit high school students to fulfill the Institute mission.
EDUCATION
Bachelor of Science Operations Management – Remington College, Tampa, FL