Mariya Clay has over 10 years of experience in customer service, sales, and admissions counseling. She is fluent in Russian, Ukrainian, and English with written skills in German and Spanish. Her professional experience includes working as an admissions counselor, sales consultant at AT&T, and intern roles at Deere & Company and Augustana College. She holds a bachelor's degree in international business and a master's degree in organizational leadership.
Integrated Marketing Example MegaPath One Unified CommunicationsMichael Kowalski
This document contains many elements of the integrated marketing launch communications and content for MegaPath One Unified Communications. I contributed to the landing page and get started page, and I created all of the other communications and content shown here.
Integrated Marketing Example MegaPath One Unified CommunicationsMichael Kowalski
This document contains many elements of the integrated marketing launch communications and content for MegaPath One Unified Communications. I contributed to the landing page and get started page, and I created all of the other communications and content shown here.
Ebd 1° trimestre 2017 lição 5 paz de deus ,antídoto contra ás inimizades.
OBJETIVOS ESPECÍFICOS
I. Mostrar que depois de receber a paz de Cristo, o crente deve transmiti-la as outras pessoas;
II. Explicar que existem três tipos de inimizade e o seu alvo é destruir a unidade da Igreja de Cristo;
III. Saber que temos a missão de anunciar o evangelho e para isso precisamos ter paz com todos.
Una propuesta que me pidieron en la Federación Madrileña de Karate para un reglamento específico de trofeos el tiempo que estuve en la comisión de arbitraje.
1. Mariya (Masha) Clay
Chicago, IL 60616
Phone 563 499 5722 Email mashabasha912@hotmail.com
A multi-skilled professional with an excellent track record of managing complex projects in various environments
and working with cross-functional project teams. Fluent in Russian, Ukrainian, English; written German and
Spanish
Proficient in Microsoft Word, Excel, Outlook, Power Point, Publisher, SAS, JMP, SPSS, Salesforce
PROFESSIONAL EXPERIENCE
TCS ES (Pacific Oaks College/ Chicago School of Professional Psychology Chicago, IL
September 2013- Present
Admissions Counselor
Conduct interviews to determine student’s eligibility for admission
Track student participation from application to enrollment by using various data tracking systems
Contact new applicants through phone calls, emails, etc. to assist with completion of enrollment process
Follow up with new and existing applicants to ensure enrollment and registration
Prepare reports to reflect both outreach activities and outcomes
Assist new applicants who walk-in or call-in seeking admission to the college
Inform new students and families of the admissions requirements, transfer guidelines, financial aid and
scholarship information
Demonstrate Productivity benchmark achievements on the daily basis by utilizing time management
skills
Keep up to date with program knowledge and modifications
Gather information from prospective students who did not enroll via individual interviews, focus groups,
and othermeans to better understand ourvalue proposition, marketing, and customer service
Work collaboratively with recruiters, Registrar’s Office and other key departments/individuals within the
college to create a seamless transition from application through enrollment and registration process
Adhere to Customer Service Excellence standards
Participate in the Training process,including new hire onboarding,training and interviewing
Member of the Social Committee
AT&T Rock Island, IL
March 2008-May 2013
Sales consultant
Resolve customers billing and service inquiries with the highest degree of courtesy and professionalism
to settle customer issues with one call resolution.
Make recommendations according to customer's needs on features, accessories,upgrades and rate plans.
Stay current on the promotions and pricings in the fast paced call center environment.
Builds a continuous relationship between the consumer and the company.
Train peers on systems and sales tactics. Provide the team with motivation to reach maximum sales
output and resolve escalated customer issues.
Provide peers with feedback from listening to live calls to improve sales.
Run huddles to improve sales and provide tools on learning the newest promotions.
Listen to live calls and design a plan to improve productivity.
Maintain high levels of sales and customer satisfaction.
Work in multiple queues and interact with various online systems while speaking with the customer
2. AT&T Moline, IL
March 2007-May 2007
Spring Intern – Deere & Company
Developed contract books between AT&T and Deere & Company that increased cus tomer’s level of
satisfaction.
Attended and assisted in preparing vital customer documents for weekly and monthly meetings with
customers.
Attended meetings with Cingular representatives to help develop a strategic approach to offer new
products and promote customer’s interest.
Created and organized spreadsheets to reflect billing information which required AT&T internal
network knowledge.
Helped improve the stewardship process for Deere & Company that increased AT&T’s vendorrating.
Worked togetherwith AT&T management to develop a Total Account Management plan, which helped
AT&T focus resources to Deere’s critical applications. This resulted in saving both company’s money
and raising client’s overall service satisfaction.
Supported the team in maintaining strong business relationships with the customers.
Augustana College Rock Island, IL
May 2005-April 2006
Alumni/Development Office Assistant
Was responsible for managing daily office operations.
Assisted efforts to develop and maintain relationships with potential donors. This included writing
letters and arranging annual activities for the alumni.
Provided feedback to senior level administration with suggestions forpossible events and better ways to
keep communication channels open.
Participated in new hire orientation that involved office responsibilities and staff development.
Augustana College Rock Island, IL
October 2003-March 2005
Admissions Office Assistant and Tour guide
Educated parents and prospective students about curricular advantages and community involvement
opportunities at Augustana College.
Provided feedback to admissions counselors about potential students and the overall success oftours.
Award and Honors__________________________________
United States Agency for International Development: Selected for $10,000 award for study in United
States under Future Leaders Exchange Program, 2002-2003 Academic Year.
Dean’s List, 2003-2004 Academic Year.
Presidential Scholarship Award, 2003-2007 Academic Years.
International Grant, 2003-2007 Academic Years.
Aristeia Freshman Honor Society, 2003-2004 Academic Year.
AT&T Intern of the Month,Moline, IL, May 2007.
T-500 award winner for outstanding sales and service.
Circle of Excellence winner for reaching top 3% of representatives’sales for 2009 fiscal year.
EDUCATION
Chicago School of Professional Psychology,Chicago, IL October 2014- August 2016
Master of Arts: Organizational leadership
Augustana College, Rock Island, IL September 2003- May 2007
Bachelor of Arts: Concentration: International Business, Minor: Speech Communication