Updated Human Resource Resume

1. Continued…
EZINWA M. ONUEGBU
Upper Marlboro, MD 20774
https://www.linkedin.com/in/ezinwa-m-onuegbu-6a869a6a?trk=hp-identity-name
 240-338-7907  ezinwa.onuegbu@yahoo.com
QUALIFICATIONS PROFILE
Conscientious Human Resources Professional with expertise in all facets of human resource
management, staff training and development and team leadership. Skilled in various human resource
areas, including company policies and HR law, new employee onboarding, developing and implementing
programs designed to achieve strategic, business and operational goals, and advising leadership on
matters including talent acquisition, staffing and resource planning. Technical proficiency in MS Office,
iCIMS, HRIS, Employee Self Service and other human resource systems.
 Strong accomplished experience in processing time and attendance, payroll and compliance.
 Skilled in ability to hire, supervise and recommend employees for promotion.
 Outstanding ability to handle conflict resolution and produce strong follow through,
demonstrating excellent attention to detail and organizational skills.
 Excellent interpersonal skills to foster and fortify relationships with customers,staff and other
stakeholders.
 Strong coaching and training skills; capable of training new employees in all aspects of
onboarding and orientation.
 Designed a training manual on human resource management, including volunteer recruitment and
retention for the Filipino-American Youth Basketball Association in March 2014.
 Instructed a three-day developmental workshop for managers at the United Planning Organization
to teach the importance of communication, team building and leadership in May 2015.
PROFESSIONAL EXPERIENCE
BOZZUTO MANAGEMENT,Alexandria, VA
Sales and Marketing Associate, 5/2016 - Present
Establish and implement sales objectives and goals and identify new business opportunities. Identify
prospect resident and evaluate their needs to recommend solutions to their housing needs. Maintain
relationships with residents by providing support, information and guidance. Research and recommend
new opportunities and improvements.
 Prepare sales and customer service reports by analyzing and categorizing sales information,
identifying and investigating service standards and service suggestions.
 Enhance profitability and maintain market competitiveness through comprehensive analyses
of factors and determination of pricing and advertising through social media.
AIMCO, Alexandria, VA
Leasing Consultant, 6/2013 – 5/2016
Maintained apartment homes to ensure market-readiness, coordinated and led apartment tours, answered
questions and highlighted selling features and property amenities. Collected and recorded application
fees and deposits, accurately documenting all financial transactions.

2. EZINWA ONUEGBU
Page 2
 Delivered key contributions toward improving staff development by evaluating staff
requirements and providing training and development for new employees.
 Mentored employees and support staff; ensured adherence to deadlines and achievement of
project objectives.
TARGET CORPORATION,Crofton,MD
Department Team Lead, 12/2011 – 05/2013
Managed department restructuring and provided compensation recommendations to hiring officials based
on performance metrics. Managed and directed new employee training and onboarding through training
and development initiatives.
 Partnered with human resources department to convey a clear understanding of position
requirements to direct sourcing efforts.
 Built and maintained relationships and business partnerships with candidates, employees
and other departments to establish cohesive business operations.
BANK OF AMERICA,Newark,DE
Fraud & Claim Analyst, 1/2009 – 08/2011
Researched and analyzed statistical data, presenting results and recommendations to key decision makers.
Developed billing disputes for credit card customers and prepared claims. Supported client retention
efforts by mitigating customer complaints with diligence and professionalism.
 Earned top tier percentile ratings for claim resolution for six consecutive months.
 Trained, developed and mentored new employees in order to establish and convey company
service standards and expectations.
MARKELL FOR DELAWARE, Newark,DE
Communications Coordinator, 1/2009 – 1/2009
Assisted in coordinating the internal and external communications of daily political press information.
Developed communication plans, print material and executed direct mail, newsletter, and promotional
campaigns. Organized and supervised statewide campaign fundraising, meet and greets and press events.
DELAWARE STATEUNIVERSITY, Dover, DE
Administrative Assistant, 8/2005 – 7/2007
Provided office services by implementing administrative systems, procedures, and policies and
monitoring administrative projects. Created and revised systems and procedures by analyzing operating
practices, recordkeeping systems, office layout and personnel requirements.
EDUCATIONAL BACKGROUND
Master of Arts in Human Resource Development, 2015
BOWIE STATE UNIVERSITY – Bowie, MD
Bachelor of Arts in Public Relations, 2008
DELAWARE STATE UNIVERSITY– Dover, DE