wally-g.-espada_resume_v2
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Wally G. Espada has over 25 years of experience in social work, operations management, marketing, and customer service. He has a proven track record of improving organizational efficiency and enhancing client services. Espada holds a Bachelor's degree in Social Work and is a licensed social worker in Ohio.
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Similar to wally-g.-espada_resume_v2 (20)
wally-g.-espada_resume_v2
- 1. Continued… WALLY G. ESPADA, LSW South Euclid, OH 44121 216-256-1682 · miraclebaby081109@att.net · LinkedIn QUALIFICATIONS SUMMARY Multi-talented and social worker, marketing director and entrepreneur with an extensive success record of transforming organizational efficiency and reputation improvement. Related skills and experience include: Operations Management: A specialist in aligning internal teams and processes to work as seamlessly and productively as possible to provide care and counseling to various demographics. Team Motivation: Recognized for exceptional and infectious enthusiasm for cultivating and working in a positive environment. Research and Analysis: Drastically improves client service, revenue growth and operational efficiency by proactively evaluating and recommending process enhancement. Communication: Expert relationship manager that adds business value with bilingual English and Spanish language skills. PROFESSIONAL EXPERIENCE WESTERN RESERVE AREA AGENCY ON AGING (WRAAA) — Cleveland, OH Provider Operations Coordinator, 2013 to Present Related Skills: Case Management, Training, Recruiting, Research, Team Management Promoted and made lateral moves into the current role as a senior advisor which allows for the usage of a wealth of operations and social work skills to be leveraged. Serves as a trusted advisor, auditor and surveyor regarding applicant provider pre- certification and structural compliance reviews. Maximizes the operation of technical systems by proactively offering technical support as needed. Generated $20,400 in additional revenue coordinating Buckeye Unit Verification Audits. Supervised 15 case aides in social work program care management support. Improved the alignment of case aides with the My Care Ohio Programs and Passport by strategizing and recommending improvements. Supervised 14 nurses and social workers that were responsible for the Ohio Home Care Waiver program mentoring each employee in social work best practices. COUNCIL FOR ECONOMIC OPPORTUNITIES IN GREATER CLEVELAND — Cleveland, OH V.E.T.S. Case Manager/Bilingual Social Worker, 2012 to 2013 Related Skills: Social Work Assessment, Patient Counseling, Training, Program Management, Grant Development Significantly enhanced the ability for veterans to take advantage of the social services needed to achieve self-sufficiency in local communities.
- 2. WALLY G. ESPADA − Page 2 Empowered veterans to get back into the civilian workforce by providing ongoing training opportunities. Secured a $500 grant for the organization as part of the responsibility to monitor and prepare data for the grant program. AT&T — Cleveland, OH Sales & Customer Service Representative, 1999 to 2011 Related Skills: Sales, Customer Support, Business Process Analysis, Operations Management Established a strong reputation as a go to sales and customer relationship manager that met quota goals regularly at 95-100% throughout the entire tenure. Protected client relationships by quickly applying strong communication and conflict resolution skills to resolve tense customer service instances. Showcased exceptional research and analysis skills to proactively conduct root case analysis of potential issues affecting customer products and services. Streamlined internal operations by improving collaboration between departments. WALLY’S PROPERTY MANAGEMENT — Cleveland, OH Owner, 2003 to 2009 Related Skills: Sales, Finance, Operations Management Established a successful business management company that continued to increase clients and improve business reputation over six years. Gained client trust for the accuracy and integrity in how properties were managed and rent collected. OHIO MENTOR FOSTER CARE AGENCY — Austintown/Cleveland, OH Marketing Director, 1992 to 1999 Related Skills: Marketing, Recruitment, Social Work Promoted to the Marketing Director position following successful tenures providing social work for various demographics and successful overseeing recruiting programs and staff. Tremendously increased usage of company foster homes in NE Ohio by 95% by developing an engaging marketing campaign to promote care programs. Previous experience as a social worker and case manager from 1993 to 1995 with the D&E clinic. EDUCATION & CERTIFICATION Bachelor of Arts (Cum Laude) in Social Work YOUNGSTOWN STATE UNIVERSITY Certifications: Licensed Social Worker (S1200463), Secretarial Clusters