This document is a resume for Marci R. Reiter summarizing her qualifications and experience in education. She has over 10 years of experience in post-secondary education in roles such as faculty, admissions advisor, and persistence coach. Her experience includes increasing enrollment, retention, attendance, and completion rates at institutions like Cleveland State Community College and San Joaquin Valley College. She aims to use her diverse skills to further increase these metrics in another post-secondary role.

1. Marci R. Reiter, M.A.
423-310-3190 1914 Ashford Ct.
MarciReiter@gmail.com Cleveland, TN 37312
SUMMARY OF QUALIFICATIONS
Education field expert with over ten years’ experience in the instructing,
recruiting, retaining and training of post-secondary education students. Holds a
strong college instructor, admissions, recruiting, completion, and training
background. Working for highly reputable, non-for-profit and for-profit institutions
has led to increased knowledge in, and becoming highly proficient in, classroom
management and outcome based teaching. Committed to lifelong professional
development, as well as, instructional and curriculum development in the
business discipline.
OBJECTIVE
Use my diverse skills to increase overall retention, enrollment, attendance rates,
and completion rates in a post-secondary educational setting.
PROFESSIONAL EXPERIENCE
Cleveland State Community College- Cleveland, TN
Cooperative Education Faculty 08/2015- Present
Partner with students and service-area business/industry in order to build
internship and work-based learning experiences.
 Worked in partnership with SBDC during the Fall 2015 semester to offer 22 students
a paid-internship in the 5-county service area
 Shown flexibility by taking on extra courses as needed- FYS (2 semesters) and
Supervisory Management
 Worked with numerous community businesses in all 5 service counties to bring about
awareness and partnership with CSCC
 Volunteered my time for community events in order for mutually beneficial
relationships to be created for CSCC (FBLA judging, History Day judging, Brew-Ha-
Ha Festival, etc.)
 Attended service learning training events to better the SLE course curriculums
(Appalachian Summit, Gulf-Coast Summit, TNCC Regional Service-Learning Event)
 Formed partnerships with local high schools in order to increase and emphasize the
importance of work-based learning in both levels of learning. Future work is planned
to streamline the internship/work-based experience between the high school and
college levels
 Working with divisions to grow the co-op program by creating and proposing to CAS
a 1 credit-hour job-shadowing course as a pathway elective
 Actively participating on and volunteering for campus events and community activities
Perkins Persistence Coach 09/2014- 07/2015
Work with previously enrolled Business and Technology students, who have
withdrawn/dropped out of school, in order to assist in reentrance to the college.
 Assisted 33 students to return in Fall 2014, which was 35% of the contacted students
for that semester.

2.  Attended webinars on coaching and student persistence that increased knowledge in
the field and helped with student contacts.
 Created an Excel tracking sheet, which allowed for specific tracking of position’s
success/failure.
 Created and maintain persistence coach Facebook and Twitter accounts, which led
to the contacting of 24 extra students.
 Completed advisor training course through D2L, leading to increased ability and
knowledge in advising currently enrolled students.
San Joaquin Valley College- Bakersfield, CA 06/ 2009- 12/2013
Business Instructor/Admissions Advisor (leave for maternity)
Taught post-secondary students curriculum in basis with each course’s Student
Learning Outcomes.
 Increased retention rates by 5% within a 2 month period.
 Attendance rates increased by 3% in 2 months by improved classroom management
skills.
 Worked with a wide range of members in a diverse community.
 Assisted with managing resources and strategically planning for the business
program.
 Received all positive comments/evaluations from students in each module taught.
 Classes taught include: Accounting, Business Mathematics, Management &
Supervision, Office Supervision & Management, Computer Concepts, sub for
Psychology & Ethics, Trends in Management, Marketing, English, Algebra I & II,
Microsoft Office (all programs)
Enrolled and assisted prospective students in the enrollment process for career
focused programs while hitting and exceeding quotas on a 5 week basis.
 Worked with prospective students in order to enroll them into appropriate programs
for future personal growth.
 Consistently met with prospective students in order to assist them through the
enrollment process and hand them off to the faculty team.
Spherion- St. Louis, MO/Los Angeles, CA 03/ 2008- 06/ 2009
Senior Recruiter/ Engineering Lead Recruiter/Mentor/Training Specialist
Utilized resources such as company database, Internet job boards, and referrals
to locate potential candidates and clients in the Engineering, Legal, Financial,
and Administrative fields.
 Responsible for daily, weekly, and monthly service calls, annual meetings, contract
negotiation, issue escalation, and system enhancements.
 Pre-screening of potential candidates, using methods such as phone screen for
technical skills, appearance, communications and personal skills.
 Responsible for reference checks, formatting of resumes, submittal to clients,
submittal follow up with clients, interview coordination and interview introductions.
 Upon an extended offer, negotiation of client billing rate, notifying and closing
candidate on the offer.
 Developed week-long training program for new employees, which led to a 5%
decrease in turnover
 Mentored and trained newly hired recruiters in the engineering realm, which led to
revenue increases over a 3 month period in the engineering discipline
 Employee of the Month- July 2008 & Senior Recruiter- Spring 2009

3. Vatterott College- O’Fallon, MO 10/ 2007- 03/ 2008
Director of Admissions
Managed, motivated and challenged admissions representatives in order to hit
quotas and enroll prospective students. Analyzed and reported productivity
numbers.
 Put in to place initiatives, motivational tactics, and highly tuned reports that resulted
in higher productivity and increased enrollments from 50% to 80%.
 Trained, assisted, and managed an admissions team of 2-5 individuals, which led to
better understanding of admissions material and higher conversion rates in the
enrollment process.
ITT Technical Institute - Arnold, MO 12/2004-08/2007
Senior Representative
Enrolled and started prospective college students in a productive and ethical
manner. Hit and exceeded quotas on a quarterly basis.
 Used highly-tuned teammate, organizational, time-management, and customer
service skills in order to maintain the current student body as well as increase
incoming student numbers.
 Worked closely with supervisors and upper management in order to become qualified
and prepared for management duties.
 Managed and over exceeded quotas which led to an excess of $3 million in
revenues.
EDUCATION
 Master of Arts, Human Resource Development
Webster University- St. Louis, Mo 2009
 Bachelor of Science- Marketing
Eastern Illinois University- Charleston, IL 2003
COMPUTER EXPERIENCE
Microsoft Office (Word, Excel, Power Point, Access, Outlook, Publisher), Acrobat Reader,
Contact Manager 2000, LMS, Oracle-IRIS, CLASS 16.0, Adobe, IrfranView, Talenthook,
KnowledgeSphere, PeopleSoft, Recruiter Workbench, CampusVue, Monster /Indeed/
Careerbuilder/ LinkedIN, eCourses, Blackboard, Academic Info, InfoZone, D2L, QuickBooks,
MyITLab, MyMathLab, CougarNet, DegreeWorks, Banner, Argos