Roberta Twa is actively seeking new opportunities in the West MI lakeshore areas for recruiting, training, presenting and facilitation.

1. ROBERTA (Bobbie) TWA
Cell 616-638-2364 bobbietwa@gmail.com https://www.linkedin.com/in/bobbietwa
CORE COMPETENCIES
Outstanding Business Acumen
Strong Verbal and Written Communicator/Presenter
Self-Directed, Driven, Motivated to Achieve and be Challenged
Positive Attitude, Respectful and Able to Work Effectively Independently or in a Team
PROVEN EXPERIENCE
Human Resources/Recruiter 2/2017 – 2/2018
Comfort Keepers, Spring Lake, MI
 Sourced for caregiver candidates using social media, Indeed, Michigan Talent Bank, networking and other methods and
brought in more candidates than anyone previously.
 Interviewed candidates face-to-face and made a decision to proceed with candidates or to pass.
 Scheduled and facilitated weekly day-long orientation and on boarded new employees.
 Coached employees on disciplinary matters and determined the proper course of action to take.
 Involved in the updating and revisions for Company policies and procedures.
 Expanded Comfort Keepers presence in outlining areas including Newaygo and Ludington.
 Promoted the Comfort Keepers brand and successes by attending local area events such as Ferrysburg Employer of the Year,
Job Seekers Breakfast including holding office and attending job fairs.
Human Resources/Recruiter 7/2016-1/2017
Port City Group, Muskegon,MI
 Worked extensively with the applicant tracking systemCeridian and othersources identifying candidates for high-turnover
production,salary and accounting positions (posting job descriptions,reviewing resumes, tracking).
 Conducted background checks using HireRight, OTIS and other sources.
 Pre-screened candidates for supervisory,engineering, accounting positions including entry-level production positions.
 Contacted references for salaried and accounting positions.
 Scheduled, interviewed, hired and met with candidates to complete new hire paperwork.
Recruiter (100% Contingent) 3/2013 – 7/2016
Workforce Search Group, Grand Haven, MI
 Identified, contacted, interviewed and established trusted relationships with engineering, technical and leadership focused
candidates for the automotive, office furniture and pharmaceutical industries .
o Placed candidates in positions including Quality Engineer, Product Engineer, Process Engineer, Field Service
Technicians, Production Supervisor, Maintenance Technicians, Machine Repair and Millwright.
o Sourced for Plant Manager, Director, Estimator, Controls Engineer and other positions.
 Built on past relationships,reputation and personal brand to develop a wide net of manufacturing clients and candidates.
 Worked closely with hiring managers and human resources in gaining respect and establish trust to partner with them in
identifying, presenting,negotiating agreements and making job offers.
 Attend recruiting events,career fairs and other networking opportunities and known as a strong and effective networker.
 Proficient in working with applicant tracking system(ATS) Gopher/Black Dog Recruiting and invited by several clients to
submit candidates directly through their ATS.
 Skilled in working with LinkedIn, LinkedIn Recruiter, Indeed, The Ladders, ZipRecruiter, MonsterCareerBuilder and other
sources in mining for potential candidates.
Principal/Owner, Career Coach, Trainer and Facilitator 2003 - 2013
Changing Directions, Spring Lake, MI
 Trained, coached and advised plans of action to clients in employment transition and/orcareer development and provided
encouragement, challenges and recommendations toward personalsuccess.
Contract Recruiter 2012 - 2013
Automotive,property management, call center
 Experienced in applicant tracking systems--Evolv and Taleo as well as CareerBuilder, Monster,LinkedIn and other sources
to find and market open positions including mining for qualified candidates.

2. ROBERTA (Bobbie) TWA Page 2
 Pre-screened and phone interviewed high volume of candidates (hired 115 in six weeks) and made recommendations for
further consideration,conducted background checks and contacted references.
 Worked with temporary staffing services to find and place candidates in Michigan and Arizona.
 Comfortable making cold calls for new contacts,attending recruiting events and building long-term relationships with
individuals and businesses.
Program Director (concurrentlywith coachingbusiness) 2009 – 2011
St. Patrick’s Job Seeker Program, Grand Haven, MI
 Established a cohesive team of paid staff and volunteers in a customer service-based non-profit work environment while
successfully serving unemployed/underemployed individuals and grew the community program.
 Established effective procedures for building the non-profit program to increase the number of clients served from an average
8 clients per month to an average of 58 per month.
 Coordinated, collaborated and helped develop a Microsoft Access tracking systemfor job seekers, mentors and businesses.
 Developed a job seeker employability training curriculum as well as volunteer and mentor training programs .
 Built new relationships with area non-profit entities and businesses.
 Established marketing strategies to build awareness and increase financial support for the program.
ADDITIONAL INFORMATION
Administrative/Customer Service/Office Management
 Provided clerical support for executive staff, organized special events and wrote company newsletter.
 Designed and implemented sales and marketing tools and forms using Publisher.
 Opened and administered accounts and assisted clients with requests,problems and general information while resolving
customer’s critical issues.
Human Resources/General
 Performed initial interviews, general clerical support and tracked attendance.
 Responsible for maintenance and administration of employee files, attendance records, incentives and completion of paperwork
for new hires and elimination of positions as well as planned and coordinated special events.
Receptionist and Clerical Support
Goodwill Industries,Muskegon,MI / Michigan Works! Workforce Development Center.
EDUCATION
Associate of Business Marketing Degree, Baker College, Muskegon Campus – Dean’s List
Muskegon Community College
CERTIFICATIONS (expired)
Distance Certified Facilitator (DCF), Center for Credentialing and Education #00071
Global Career Development Facilitator – Center for Credentialing and Education, Inc. #01668
HIGHLIGHTS
Published Author-The Compass Kit-Career Planning Guide & Workbook-Paperback and Kindle
Monthly guest Career 101 WGVU/NPR radio The Morning Show with Shelley Irwin 6 years
Former Columnist for MLive.com/Muskegon Chronicle
Former Muskegon Chamber of Commerce & Business Owner Roundtable
Guest Columnist of Grand Haven Tribune, Holland Sentinel, The Career News
Former Member of Business Owner Roundtable
Former President and of Business Network International (BNI Chapter 1)
Proficient in Microsoft Office Suite