Most recent work experience and achievements.

1. Darlene Michaelis, cprw
720-434-4860 ▪ cgcw49@gmail.com
Seeking position as
student services Manager
Creative Relationship Building ▪ Impactful Student Success Practices ▪ Strategic Support
Five years’ experience in working in higher education complement commitment to, and passion for,
advising students about how to reach their educational and professional goals. Develop effective relationships
with external parties at all levels resulting in productive partnerships. Collaborate with academic team in
supporting education throughout tenure. Leverage creativity, innovation, and problem-solving into outstanding
student support. Areas of expertise include:
Higher Education ▪ Student Relations ▪ Program Coordination ▪ Employer Relations
Customer Service ▪ Reporting ▪ Business Communications ▪ Public Relations ▪ Career Coaching
Process Improvement ▪ Organizational Mastery
Professional Experience
Career Adviser, IntelliTec College, Colorado Springs, CO, (2012-Present). Facilitate productive and relevant
career planning for 150+ students and graduates in computer networking and biomedical technician repair
programs. Develop students’ knowledge base and competencies in career planning, search strategies, résumé
writing, and interviewing through daily interactions and coaching. Establish defined career goals through
assessing skills, assessing competencies and discussing nuances of search. Collaborated with recruiter to set up
interviews, coaching students on interview practices and follow up. Regardedas trustedadviserandsubject
matterexpertcoachingstudentstosuccesswhile inschool andafter.
▪ Coachedstudentwithcriminal background onworkingwith staffingagencyhiringresultinginofferof IT
positionatprestigiousresort.
▪ Placed student within first six weeks of employment before student graduated from biomedical
technician program.
▪ Posted 76% employment rate in first reporting year for computer networking program.
▪ Established 3 separate internships with employers based on productive relationship building.
▪ Recognized by director of education for stepping in to support and arrange mandatory semi-annual
employer meeting as substitute program supervisor.
▪ Wrote and edited career services and program supervisor procedure manuals
Career Advisor, Everest University, Colorado Springs, CO, (2012-2014). Coached and prepared graduates and
students transitioning into new career paths. Explored and discussed professional interactions, multi-faceted
networking, job board navigation, application processes and interview techniques. Created attention-getting
résumés resulting in interviews. Partnered with Business Developer in devising and implementing plans
for securing opportunities in specific industry programs. Contributed to group achievements through
tracking and maintaining accurate data on students/graduates using industry standard software.
▪ Placed 5 students in 1 month. Placed 14 paralegal program graduates/students within 9-month
period.
▪ Supported group’s employment development strategy by securing interviews for graduates through
focused cold calling in specific industry cluster.
▪ Recognized by director and peers for coordinating innovative informational interviews familiarizing
graduates with nuances of industry.
Admissions Advisor, National American University, Colorado Springs, CO, (2011-2012). Enrolled students
through consistent and energetic telephone and personal contact based on lead lists, referrals and personally
developed leads. Leveraged objectives, requirements and course content into effective and creative presentations
according to prescribed scripts and policies.

2. Darlene Michaelis cgcw49@gmail.com Ph. 720-434-4860
▪ Earned 95% show rate resulting in 16 out of 17 students attending first week of classes.
Contractor Correspondent, Cricket Communications/Volt Technical Services, Greenwood Village, CO, (2010-
2011). Managed correspondence according to filing deadlines with high level system access and authority.
Composed external business communications responding to agency complaints filed by customers.
▪ Survived two contractor layoffs in volatile market conditions by exceeding production goals before
contract ended.
Professional Business Writer, Trailblazing Writing Services, Maryland and Colorado, (2008-Present). Produce
business communications and marketing materials focusing primarily on job search for clients. Performed résumé
critiques through volunteering at job fairs. Advise clients on possible avenues and strategies for search. Rehearse
interview techniques and delivered information about trends, markets, and other relevant career search
information.
▪ Client interviewed for positions two levels above actual experience based on résumé and
interview coaching.
▪ Awarded first-ever contract to teach LinkedIn classes for state-funded re-employment program, creating
and presenting comprehensive four-week curriculum and outline.
▪ Recruited as guest speaker on 21st Century Opportunities for Employment on PWR Talk
Radio.
▪ Contributed guest blog post regarding job search strategies for graduates transitioning to new careers.
(“Need a Job? Run Your Own Campaign,” The Paralegal Society, Wordpress.com, March 4, 2013)
President, Maryland Capital Chapter, American Business Women’s Association, (2008-2010). Led local chapter of
national women’s business group in conducting affairs as dictated by best practices standards. Chaired monthly
executive board meetings as well as general meetings, assembling agendas and coordinating events, activities and
programs. Selected officers and committees, guided policy and strategy, and recruited new members.
▪ Devised and executed initiative to enroll members in national interactive website program subsequently
adopted nationwide.
Legal Assistant, Striegel & Buchheister, North Beach, MD, (2008-2009). Handled all daily office functions and
legal administration duties for 2-attorney firm. Performed all tasks associated with processing probate cases,
including constructing and customizing court documents, notifications, accounting and correspondence.
Marketing Director, ITS / America’s Job Network, Denver, CO, (2007-2008). Wrote all creative materials,
including résumés, cover letters and profiles for mid- and C-level clients pursuing career searches. Analyzed and
strategized industry specific opportunities for successful career search activities. Rehearsed interview
techniques, researched industries, and established criteria for successful career searches. Facilitated clients’ job
searches through assiduous instruction on proprietary software program.
▪ Garnered client five interviews in 30 days by using creative approach in writing career search
materials to minimize impact of criminal record.
Corporate Communications / Customer Service, Karman, Inc. d/b/a Roper Apparel & Footwear, Stetson
Apparel & Footwear, Aurora, CO, (2005-2007). Hired to work customer service and successfully parlayed writing
talent into developing marketing communications for western wear apparel manufacturer on initiative and
assignment.
Corporate Communications – Wrote press releases and special advertising section published in national western
lifestyle magazines. Edited and proofread footwear and apparel catalogs.
▪ Standardized warehouse operations and customer service department processes by assembling and
writing inaugural procedure manuals.
EARLIER: Legal Assistant, variety of firms and practices including Sherman & Howard, Denver, CO.
EDUCATION/PROFESSIONAL DEVELOPMENT
Bachelor of Science, History, University of Montana
Programs – Microsoft Office Suite, Optimal Résumé, Talisma, CampusVue, Quickbooks
Volunteer Activities – National Western Stock Show, Denver, CO, 2011, 2013-17; Guest Contributor, 21st
Century Opportunities for Employment,PWRTalk Radio