2. Overview Netiquette refers to the right way to interact with other people through computers. After this slide show, you will be able to: Explain an emotional barrier Use proper netiquette for business and personal e-mail
3. Emotional Barriers in Reading An emotional barrier is anything that prevents clear communication in e-mail. Text only Lack of cues like tone of voice and facial expressions If you react strongly to an e-mail: Assume the writer had good intentions. Use the phone or meet in person to clarify the message.
4. Emotional Barriers in Writing To make sure your e-mail is clear, think 3 times. Before writing After writing Before sending
5. Sending Personal E-mail Use specific subject lines. Think about using smilies and Internet shorthand. Ask, “What would I say if we were face-to-face?” LOL
6. Sending Business E-mail Create clear subject lines. Identify yourself. Follow the rules of grammar and usage. Use spell check.
7. Replying to E-mail Respond within 24 hours. Avoid e-hoaxes and chain letters. Don’t forward or copy another’s e-mail without permission.
8. Summary Remember . . . another human being is at the other end of your message.
9. References E-mail Netiquette. (2006). Retrieved September 23, 2006, from Yale University Library Web site: http://library.yale.edu/training/netiquette/ Shea, V. (2000). Netiquette Basics. Netiquette (pp. 32-88). San Francisco: Albion Books. Retrieved September 23, 2006, from http://www.alvion.com/netiquette/book.html Stewart, B. (2005). Common Sense Netiquette Rules. Retrieved September 23, 2006, from West Page Publishing Web site: http://www.westpagepublishing.com/netiquetteRules.htm
