This document discusses netiquette, or proper etiquette for electronic communication. It explains that emotional barriers can occur in email due to a lack of non-verbal cues. When reacting strongly to a message, it is best to assume good intentions and clarify by phone or in person. When writing email, people should think carefully before, during, and after writing to ensure the message is clear. Proper netiquette for personal email involves using specific subject lines and considering emoticons, while business email should have clear subjects, identify the sender, and follow grammar rules. Responses should be sent within 24 hours and avoid forwarding without permission.

1. Netiquette BasicsBy Gena Montgomery

2. OverviewNetiquette refers to the right way to interact with other people through computers.After this slide show, you will be able to:Explain an emotional barrierUse proper netiquette for business and personal e-mail

3. Emotional Barriers in ReadingAn emotional barrier is anything that prevents clear communication in e-mail.Text onlyLack of cues like tone of voice and facial expressionsIf you react strongly to an e-mail:Assume the writer had good intentions.Use the phone or meet in person to clarify the message.

4. Emotional Barriers in WritingTo make sure your e-mail is clear, think 3 times.Before writingAfter writing Before sending

5. Sending Personal E-mailUse specific subject lines.Think about using smilies and Internet shorthand.Ask, “What would I say if we were face-to-face?”LOL

6. Sending Business E-mailCreate clear subject lines.Identify yourself.Follow the rules of grammar and usage.Use spell check.

7. Replying to E-mailRespond within 24 hours.Avoid e-hoaxes and chain letters.Don’t forward or copy another’s e-mail without permission.

8. SummaryRemember . . . another human being is at the other end of your message.

9. ReferencesE-mail Netiquette. (2006). Retrieved September 23, 2006, from Yale University Library Web site: http://library.yale.edu/training/netiquette/Shea, V. (2000). Netiquette Basics. Netiquette (pp. 32-88). San Francisco: Albion Books. Retrieved September 23, 2006, from http://www.alvion.com/netiquette/book.htmlStewart, B. (2005). Common Sense Netiquette Rules. Retrieved September 23, 2006, from West Page Publishing Web site: http://www.westpagepublishing.com/netiquetteRules.htm