This document discusses netiquette, which refers to etiquette on the internet. It provides definitions and discusses basic rules of netiquette, types of netiquette including netiquette basics, of sending, replying and confidentially. Some basic rules include being brief, avoiding all caps, identifying yourself, being patient and not using rude language. The importance of netiquette is also discussed, such as keeping messages short, proofreading and being careful what you say. Following netiquette guidelines helps ensure professional online communication.