Netiquette refers to proper etiquette for interacting with others through electronic communication. It is important to be aware of emotional barriers like a lack of tone and facial expressions in email. When responding to emails, people should assume good intentions, clarify messages in person if a strong reaction occurs, and follow best practices like using specific subject lines, thinking before sending, and remembering there is a human on the other end.

1. Netiquette
By: Lluís Jiménez

2. Netiquette refers to the right way to interact with other
people through computers. After this, you will be able to:
• Explain an emotional barrier.
• Use proper netiquette for business and personal e-mail

3. An emotional barrier is anything that prevents clear communication in email
• Only text.
• Lack of cues like tone of voice and facial expressions
If you react strongly to an e-mail
• Assume the writer had good intentions.
• Use the phone or meet in person to clarify the message.

4. To make sure your e-mail is clear, think 3 times
• Before writing
• After writing
• Before sending

6. • Use specific subject lines
• Think about using smilies and Internet shorthand
• Ask, “What would I say if we were face-to-face?”

8. • Create clear subject lines.
• Identify yourself.
• Follow the rules of grammar and usage.
• Use spell check.

9. • Respond within 24 hours.
• Don’t forward or copy another’s e-mail without permission.
Remember . . . another human being is at the
other end of your message.

10.  www.google.es/images
 http://www.slideshare.net/genamontgomery/netiquette-
7726972?v=qf1&b=&from_search=8
 www.google.es/tanslate