Netiquette refers to proper etiquette for interacting with others through computers and email. It explains that a lack of non-verbal cues in email can cause miscommunication, so writers should assume good intent from others, use clear subject lines, think before sending, and remember there is a human on the other end of the message. The document provides tips for proper netiquette such as using specific subject lines, thinking how you would communicate in person, and getting permission before forwarding others' emails.

1. Netiquette
By: Lluís Jiménez

2. Netiquette refers to the right way to interact with other
people through computers. After this, you will be able to:
• Explain an emotional barrier.
• Use proper netiquette for business and personal e-mail

3. An emotional barrier is anything that prevents clear communication in email
• Only text.
• Lack of cues like tone of voice and facial expressions
If you react strongly to an e-mail
• Assume the writer had good intentions.
• Use the phone or meet in person to clarify the message.

4. To make sure your e-mail is clear, think 3 times
• Before writing
• After writing
• Before sending

6. • Use specific subject lines
• Think about using smilies and Internet shorthand
• Ask, “What would I say if we were face-to-face?”

8. • Create clear subject lines.
• Identify yourself.
• Follow the rules of grammar and usage.
• Use spell check.

9. • Respond within 24 hours.
• Don’t forward or copy another’s e-mail without permission.
Remember . . . another human being is at the
other end of your message.

10.  www.google.es/images
 http://www.slideshare.net/genamontgomery/netiq
uette-7726972?v=qf1&b=&from_search=8
 www.google.es/tanslate