2. Etiquette
… the informal rules of behavior for the Internet.
These Internet customs have evolved over time, and help
make the Internet a pleasant place.
Discussion Groups, chat rooms, instant messaging share most
of these rules of conduct with email.
3. Etiquette – The Basics
Get to the point
Plain text still rules
Abbreviations
Smilies
5. Email Threads
Include previousmessage when replying or
answering
Number your points if the email is complex – makes
replyingeasier
Remove part of the thread as the email grows.
6. Email Privacy
There isn’t any. Email is not secure.
Avoid sensitiveinformationin email
Remember an email can be forwardedwithout
your knowledgeor consentto anyone.
7. Flames
Use care when replying in email, forums or
discussiongroups.
Your emotions do not transmit in email – they
cannot tell you are kidding (smilies help)
We can all agree to disagree
8. Major No-Nos
Typing in UPPER CASE
Flaming
SendingSpam via email or in chat room
Forwardingjokes with 200 email addressesat
the top of the page…
Large File Attachments
Forgettingto re-read the email before sending
9. Other Techniques
When mass emailing – use the BCC field
Use a meaningfulsubject
Don’t forward virus hoaxesor chain letters
Don’t Reply To Spam
