Matthew Brill is seeking a new challenging long-term position utilizing his management, technical, and analytical skills. He has over 15 years of experience in information technology roles including desktop support, network administration, and project management. His background includes managing teams of contractors, overseeing infrastructure projects, and supporting various software systems.

1. Matthew Brill
P.O. Box 101, Maugansville, MD 21767 (240) 313-5751 mbbrill@gmail.com
Objective
A new and challenging long term position that utilizes my management, technical, and analytical skills.
Experience
End User Services Specialist/Associate Engineer
February 2012 – present Ulta, Inc. Bolingbrook, IL
 Manage a dozen contractors on-site to ensure timelines and budgets are followed and deadlines
met.
 Hire/Fire/Evaluate IT contractors to perform day to day tasks as well as equipment builds.
 Liason between contractor staff and Ulta’s Supply Chain executive team to manage technical
issues and escalations
 Maintain local LAN/WLAN network connectivity.
 Oversee multiple internal construction projects including a ground up $4 million DotCom
fulfillment center.
 Built/maintain servers, computers, Motorola/Symbol RF devices, Zebra printers.
 Oversee physical plant infrastructure, HVAC and electrical.
 Troubleshoot Allen Bradley PLC controls and frequency drives and Intelligrated sorting system
with 208/480v multi-phase systems.
 Control move/add/change of user accounts for corporate VOIP phone systems.
 Work with project team on planning and building of two new distribution centers in 2015.
 Purchase/negotiate vendor contracts and equipment.
 Support daily operations in SAP, Active Directory, and Exchange.
 Solve escalated problems from corporate and other distribution centers.
 Travel to multiple sites to provide local support and project oversight.
September 2009 – February 2012 Fairchild Controls Frederick, MD

2. Senior Information Center Analyst
 Assistant to the IT Director and give input and direction to executive team regarding future
technology advances and purchases
 Maintain Blackberry Enterprise server with approximately 35 users.
 Monitor and maintain tape backups using CA ArcServe software.
 Monitor and maintain Novell servers and network connectivity.
 Manage Active Directory users and groups.
 Answer help desk calls and work from assigned tickets as well as office walk-ins.
 Install and configure HP Proliant servers.
 Build Dell workstations with Windows 7 (32 and 64bit).
 Monitor Websense filtering service and CA Etrust Antivirus services on servers and workstations.
October 2007 – September 2009 WJLA Television
Arlington, VA
Desktop Support Engineer
 Manage Blackberry Enterprise server with approximately 200 users.
 Manage corporate Sprint, Nextel, and Verizon cellular telephone accounts for the television
station and Politico.
 Travel to Los Angeles and Denver for 2008 political debates and Democratic National Convention
to setup remote networks for reporters and station employees.
 Purchase, inventory and setup new hardware and software for station employees.
 Monitor and maintain the station’s Active Directory network.
 Respond to trouble tickets for station employees and corporate office.
 Provide on-call support and travel as needed.
 Support and configure PBX and VOIP telephone systems.
October 2005 – October 2007 Volvo Powertrain Hagerstown, MD
PC Support Specialist

3.  Manage and delegate trouble tickets to other technicians to ensure quick response time to all
customer issues.
 Maintain an on-call schedule for technicians to respond to assembly line trouble tickets twenty-
four hours a day, seven days a week.
 Respond to technical support calls/tickets created by approximately 1600 users in the
Hagerstown manufacturing plant.
 Handle computer replacements and upgrades for employees and assembly line computer
systems.
 Solve escalated issues from other technicians within the desktop support group.
 Perform supervisory coverage when team lead is unavailable or off site.
 Manage objects inside the Microsoft Active Directory system.
 Perform backups of critical systems used in the production environment.
 Maintain all desktop and production/assembly line computers.
January 2005 – October 2005 American University Washington, DC
LAN Analyst I
 Support IT Director for escalations of IT issues for campus staff and the president’s office.
 Monitor network connectivity for the University for wired and wireless connections.
 Test various production systems during peak usage time.
 Answer helpdesk calls and enter tickets for staff, faculty, and students.
 Monitor mission critical systems, Lotus Notes, Cisco Switches/Routers, Solaris/EMC SAN,
multiple fiber connections, campus wireless availability, tape backup library, data center climate
control, and Novell servers and file system.
 Visit the University’s main campus to troubleshoot and fix helpdesk tickets for staff and faculty.
Install computers, peripheral devices, ghost desktops, migrate operating systems, configure
Blackberry and Palm PDA devices.
July 2004 – December 2004 Apex Systems, Inc. Charlotte, NC

4. Independent Contractor
 Worked at Wachovia answering inbound calls and processing orders for user access and
procuring equipment for Wachovia Securities branches.
 Spent two months at Transamerica Reinsurance in downtown Charlotte working on a 500 user
rollout/migration to Windows XP.
 Worked briefly on a migration project for Compass Group NA in Charlotte coordinating and
updating system standards for field users and providing desktop support.·
June 2003 – May 2004 Findwhat.com Ft. Myers, FL
Network Operations Support Supervisor
 Supervisor for a 24/7 365 Network Operations Center for a web based marketing company
directly managing 5 full-time Support Representatives. Produce schedules for 5 technicians.
 Prepare and analyze Office Productivity reports for Director and Vice President of Technology.
 First level telephone support for FindWhat.com customers, partners, and affiliates.
 Control document flow for new product development and implementation.
 Perform routine and preventative maintenance tasks according to schedules.
 Perform research and analysis of new tools and technologies to improve existing solutions.
 Administer change control forms and appropriate documentation for Sarbanes-Oxley act.
 Troubleshoot connectivity issues across the network including internal LAN and external DS3
connections.
February 2000 – December 2002 Affinity Internet, Inc. Ft. Lauderdale, FL
Technical Support Supervisor
 Lead supervisor for Technical Support call center overseeing 65 associates for Web Hosting and
Internet dial-up company.
 Prepare and analyze Office Productivity reports for Director of Technical Support.
 Produce schedules for 65 associates utilizing work force management software (E-Force), Office
Productivity reports and time management procedures.
 Designed and maintain employee incentive program.

5.  Handle escalated customer service and technical support calls.
 Act as liaison between Technical Support department and Customer Service, Network
Operations, and management staff.
February 1998 – January 2000 Affinity Internet, Inc. Ft. Lauderdale, FL
Technical Support Representative
 Assist customers via phone to setup and trouble shoot dial-up Internet connections using dial-up
networking and TCP/IP services.
 Support customers via phone, email and click 121 services with hosted websites utilizing
Microsoft Front Page, IBM Net Objects, Miva Merchant Shopping Cart, E-commerce accounts,
CGI Scripting, and other web authoring software.
Education
1990 – 1994 Boonsboro High School Boonsboro, MD
1995 – 1997 Hagerstown Community College Hagerstown, MD
Skills

6.  Proficient with Microsoft Office software.
 Excellent knowledge of TCP/IP and multiple levels of network and desktop connectivity, DSL,
Cable, LAN/WAN.
 Excellent knowledge of Symbol Barcode scanners, Dell Axim and Palm PDAs, and Blackberry
devices.
 Knowledge of Novell and Windows 2000/2003 servers.
 Installed and maintained HP Proliant servers and Procurve switches.
 Created, manipulated, and changed objects in the Microsoft Active Directory system.
 Image computers using SMS packages and Symantec Ghost software.
 Dell Certified DCSE and studying for Microsoft DST.
 Good knowledge of Mac OS, and Windows operating systems (95, 98, ME, 2000, XP, 7).
 Competent at troubleshooting desktop and server hardware, software and peripheral devices.
 Work well with people and high stress situations.
 Excellent written and oral communication skills and can work with users from beginner to
advanced skill levels.
 Able to adhere to strict deadlines while maintaining a high level of service.
 Possess current and valid US Passport.

7.  Proficient with Microsoft Office software.
 Excellent knowledge of TCP/IP and multiple levels of network and desktop connectivity, DSL,
Cable, LAN/WAN.
 Excellent knowledge of Symbol Barcode scanners, Dell Axim and Palm PDAs, and Blackberry
devices.
 Knowledge of Novell and Windows 2000/2003 servers.
 Installed and maintained HP Proliant servers and Procurve switches.
 Created, manipulated, and changed objects in the Microsoft Active Directory system.
 Image computers using SMS packages and Symantec Ghost software.
 Dell Certified DCSE and studying for Microsoft DST.
 Good knowledge of Mac OS, and Windows operating systems (95, 98, ME, 2000, XP, 7).
 Competent at troubleshooting desktop and server hardware, software and peripheral devices.
 Work well with people and high stress situations.
 Excellent written and oral communication skills and can work with users from beginner to
advanced skill levels.
 Able to adhere to strict deadlines while maintaining a high level of service.
 Possess current and valid US Passport.