This resume summarizes the IT experience and qualifications of Vinh Ly. Ly has over 15 years of experience working with Windows operating systems and servers, as well as experience administering Linux/Unix systems and Cisco networks. Ly's resume outlines professional roles with increasing responsibility, currently working as a Lead Workstation Specialist. Key skills include Windows deployment, Active Directory administration, network troubleshooting, and virtualization technologies.

1. 11 Marshall Drive
Vinh Ly
Camp Hill, PA 17011
(717) 364-5520
LyTVinh@yahoo.com
Objective:
Seeking a challenging position in IT as a SystemAdministrator where my technical skills and experience will be fully utilized.
Certifications:
MCP
MCSA
A+
Currently obtaining MCSE
Experience:
Microsoft Windows 2000 Professional - 5 years
Windows 2000 Server – 5 years
Windows 2000 Network Infrastructure - 5 years
Windows 2000 Directory Services - 5 years
Windows 2000 Network Environment - 5 years
Windows 2000 Directory Services Infrastructure - 5 years
Windows 2000 Network Security - 5 years
Windows 2008 R2 – 2 years
Windows Server 2012 R2 – 2 years
Windows XP - 7 years
Windows 7 - 5 years
Windows 8.1 - 2 year
Windows 10 - 1 year
Unix/Linux - 5 years
Cisco - 5 years
SCCM – 1 year
TechnicalSkills:
Microsoft Windows 2000 Professional and 2000 Server, Active Directory Administration & Design, DNS, DHCP, TCP/IP, routing,
remote access,LAN/WAN, routers,switches, network cabling, fault tolerance, network security, Microsoft Office Suite, SCCM, WSH,
Hyper-V, Microsoft Deployment Toolkit, and Unix.
Employment History:
November 2014 – Present Lead Workstation Specialist
Penn Tech Deployments Duncannon,PA
-Install microcomputer systemhardware, software, and related peripherals in accordance with Pennsylvania Department of
Transportation’s procedures and technical manuals.
-Install and configure PC hardware and peripherals (printers, modems, mice, CD-ROMS, video cards) to meet userrequirements.
-Connect/disconnect PC’s and printers to the network. Attach network cables at switch and PC or printer.
-Add computer objects in Active Directory and assign workstation names to be added to the domain.
-Install related software (Windows, applications, network drivers) needed for proper functioning of the complete systemand all
interconnected devices.
-Configure Cisco VPN software on PCs for internal users and business partners.
-Cooperate with business partners/vendors to resolve any specific software related issues and help implement the fix.
-Upgrade or repair existing PC equipment by replacing or adding memory, floppy disk drives, hard drives, motherboards, and I/O cards as

2. required.
-Develop/Update user and technical documentation.
-Test images deployed through SCCM before being approved in Production.
-Troubleshoot task sequence errors during imaging and application deployments from SCCM.
-Stage devices for imaging and advertise applications through SCCM.
-Generate reports through SCCM for application rollouts.
-Create Windows 8.1 and Windows 10 offline media for LTI image deployments using MDT and AIK. Able to create network based
image deployments through MDT.
-Script (batch/vbs/powershell) unattended applications installs for SCCM.
-Connect and troubleshoot VMware’s virtual desktop environment using VMware Horizon View client.
-Provide all required information to assure a complete and accurate equipment inventory through Remedy.
-Provide and respond to direct support for workstation requests and issues.
-Provide PC related support to IT Coordinators via telephone and e-mail.
-Troubleshoot any and all Microsoft Office Suite products.
-Build Windows Server 2008/2012 R2 VM’s using VMware ESXi for testing group policy and otherfeatures.
-Troubleshoot any network connectivity from PC’s, routers,VLAN’s, etc.
-Troubleshoot individual PC problems resulting from SMS pushes.
-Determine if users have authorization to access files on file servers through their mapped network drives.
-Implemented a development environment in HyperV for testing Windows 2008 R2 and Windows 2012 R2.
March 2014 – November 2014 IT Technician
Penn Tech Deployments Duncannon,PA
-Backup and restore user’s data during PC migrations.
-Prep new systems for imaging provided by clients via USB or CD. Create pre-boot environment USB drives to manually load images by
running scripts/hand typing commands.
-Disassemble old systems and assemble new systems for users.
-Configure network connections for user’s new systemand joined them to the domain.
-Prep and repack all computer equipment before on-site install for a more efficient workflow.
-Track incoming and outgoing inventory of computer equipment.
-Troubleshoot and diagnose hardware or software failures when they occur during installation of new systems.
-Keep existing systems up to date with new software or security features.
July 2012 – April 2013 Help Desk Analyst
Penn Tech Deployments Harrisburg, PA
-Provide technical support for the Commonwealth of Pennsylvania at the Department of Transportation.
-Receive calls for assistance,elicit information, and perform hardware and software diagnostic procedures .
-Refer Tier 2 calls to technical staff via Remedy or service providers.
-Resume or restore mainframe, LAN and userIDs and passwords through RACF or Active Directory.
-Diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers .
-Communicate accurate and useful status updates.
-Anticipate and resolve issues specific to the team.
March 2007 – February 2011 Support Representative Level 2/Brooks and Eckerd Implementation Lead
Rite Aid Field Systems Support Mechanicsburg,PA
- Troubleshoot and resolve store hardware and software issues in a manner that minimizes downtime to eliminate customer inconvenience.
- Perform basic troubleshooting and resolve assigned problems regarding store registers, workstations, printers, universal power supplies
(UPS) devices,telephones,gift-card readers, magnetic-strip readers, and radio frequency (RF) input devices.
- Thoroughly detail all actions taken and maintain progress reports within the current problem-tracking application.
- Escalate technical issues to higher-level representatives when necessary or request guidance when obstacles prevent timely resolution.
- Log, code, and prioritize calls while assigned to dispatch duties.

3. - Lead tech for the Brooks and Eckerd conversion team which was Rite Aid’s largest acquisition (1,850 stores).
- Supervise co-workers to make sure daily tasks were completed in a timely manner and resolve discrepancies.