11 Marshall Drive
Vinh Ly
Camp Hill, PA 17011
(717) 364-5520
LyTVinh@yahoo.com
Objective:
Seeking a challenging position in IT as a SystemAdministrator where my technical skills and experience will be fully utilized.
Certifications:
MCP
MCSA
A+
Currently obtaining MCSE
Experience:
Microsoft Windows 2000 Professional - 5 years
Windows 2000 Server – 5 years
Windows 2000 Network Infrastructure - 5 years
Windows 2000 Directory Services - 5 years
Windows 2000 Network Environment - 5 years
Windows 2000 Directory Services Infrastructure - 5 years
Windows 2000 Network Security - 5 years
Windows 2008 R2 – 2 years
Windows Server 2012 R2 – 2 years
Windows XP - 7 years
Windows 7 - 5 years
Windows 8.1 - 2 year
Windows 10 - 1 year
Unix/Linux - 5 years
Cisco - 5 years
SCCM – 1 year
TechnicalSkills:
Microsoft Windows 2000 Professional and 2000 Server, Active Directory Administration & Design, DNS, DHCP, TCP/IP, routing,
remote access,LAN/WAN, routers,switches, network cabling, fault tolerance, network security, Microsoft Office Suite, SCCM, WSH,
Hyper-V, Microsoft Deployment Toolkit, and Unix.
Employment History:
November 2014 – Present Lead Workstation Specialist
Penn Tech Deployments Duncannon,PA
-Install microcomputer systemhardware, software, and related peripherals in accordance with Pennsylvania Department of
Transportation’s procedures and technical manuals.
-Install and configure PC hardware and peripherals (printers, modems, mice, CD-ROMS, video cards) to meet userrequirements.
-Connect/disconnect PC’s and printers to the network. Attach network cables at switch and PC or printer.
-Add computer objects in Active Directory and assign workstation names to be added to the domain.
-Install related software (Windows, applications, network drivers) needed for proper functioning of the complete systemand all
interconnected devices.
-Configure Cisco VPN software on PCs for internal users and business partners.
-Cooperate with business partners/vendors to resolve any specific software related issues and help implement the fix.
-Upgrade or repair existing PC equipment by replacing or adding memory, floppy disk drives, hard drives, motherboards, and I/O cards as
required.
-Develop/Update user and technical documentation.
-Test images deployed through SCCM before being approved in Production.
-Troubleshoot task sequence errors during imaging and application deployments from SCCM.
-Stage devices for imaging and advertise applications through SCCM.
-Generate reports through SCCM for application rollouts.
-Create Windows 8.1 and Windows 10 offline media for LTI image deployments using MDT and AIK. Able to create network based
image deployments through MDT.
-Script (batch/vbs/powershell) unattended applications installs for SCCM.
-Connect and troubleshoot VMware’s virtual desktop environment using VMware Horizon View client.
-Provide all required information to assure a complete and accurate equipment inventory through Remedy.
-Provide and respond to direct support for workstation requests and issues.
-Provide PC related support to IT Coordinators via telephone and e-mail.
-Troubleshoot any and all Microsoft Office Suite products.
-Build Windows Server 2008/2012 R2 VM’s using VMware ESXi for testing group policy and otherfeatures.
-Troubleshoot any network connectivity from PC’s, routers,VLAN’s, etc.
-Troubleshoot individual PC problems resulting from SMS pushes.
-Determine if users have authorization to access files on file servers through their mapped network drives.
-Implemented a development environment in HyperV for testing Windows 2008 R2 and Windows 2012 R2.
March 2014 – November 2014 IT Technician
Penn Tech Deployments Duncannon,PA
-Backup and restore user’s data during PC migrations.
-Prep new systems for imaging provided by clients via USB or CD. Create pre-boot environment USB drives to manually load images by
running scripts/hand typing commands.
-Disassemble old systems and assemble new systems for users.
-Configure network connections for user’s new systemand joined them to the domain.
-Prep and repack all computer equipment before on-site install for a more efficient workflow.
-Track incoming and outgoing inventory of computer equipment.
-Troubleshoot and diagnose hardware or software failures when they occur during installation of new systems.
-Keep existing systems up to date with new software or security features.
July 2012 – April 2013 Help Desk Analyst
Penn Tech Deployments Harrisburg, PA
-Provide technical support for the Commonwealth of Pennsylvania at the Department of Transportation.
-Receive calls for assistance,elicit information, and perform hardware and software diagnostic procedures .
-Refer Tier 2 calls to technical staff via Remedy or service providers.
-Resume or restore mainframe, LAN and userIDs and passwords through RACF or Active Directory.
-Diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers .
-Communicate accurate and useful status updates.
-Anticipate and resolve issues specific to the team.
March 2007 – February 2011 Support Representative Level 2/Brooks and Eckerd Implementation Lead
Rite Aid Field Systems Support Mechanicsburg,PA
- Troubleshoot and resolve store hardware and software issues in a manner that minimizes downtime to eliminate customer inconvenience.
- Perform basic troubleshooting and resolve assigned problems regarding store registers, workstations, printers, universal power supplies
(UPS) devices,telephones,gift-card readers, magnetic-strip readers, and radio frequency (RF) input devices.
- Thoroughly detail all actions taken and maintain progress reports within the current problem-tracking application.
- Escalate technical issues to higher-level representatives when necessary or request guidance when obstacles prevent timely resolution.
- Log, code, and prioritize calls while assigned to dispatch duties.
- Lead tech for the Brooks and Eckerd conversion team which was Rite Aid’s largest acquisition (1,850 stores).
- Supervise co-workers to make sure daily tasks were completed in a timely manner and resolve discrepancies.

My resume

  • 1.
    11 Marshall Drive VinhLy Camp Hill, PA 17011 (717) 364-5520 LyTVinh@yahoo.com Objective: Seeking a challenging position in IT as a SystemAdministrator where my technical skills and experience will be fully utilized. Certifications: MCP MCSA A+ Currently obtaining MCSE Experience: Microsoft Windows 2000 Professional - 5 years Windows 2000 Server – 5 years Windows 2000 Network Infrastructure - 5 years Windows 2000 Directory Services - 5 years Windows 2000 Network Environment - 5 years Windows 2000 Directory Services Infrastructure - 5 years Windows 2000 Network Security - 5 years Windows 2008 R2 – 2 years Windows Server 2012 R2 – 2 years Windows XP - 7 years Windows 7 - 5 years Windows 8.1 - 2 year Windows 10 - 1 year Unix/Linux - 5 years Cisco - 5 years SCCM – 1 year TechnicalSkills: Microsoft Windows 2000 Professional and 2000 Server, Active Directory Administration & Design, DNS, DHCP, TCP/IP, routing, remote access,LAN/WAN, routers,switches, network cabling, fault tolerance, network security, Microsoft Office Suite, SCCM, WSH, Hyper-V, Microsoft Deployment Toolkit, and Unix. Employment History: November 2014 – Present Lead Workstation Specialist Penn Tech Deployments Duncannon,PA -Install microcomputer systemhardware, software, and related peripherals in accordance with Pennsylvania Department of Transportation’s procedures and technical manuals. -Install and configure PC hardware and peripherals (printers, modems, mice, CD-ROMS, video cards) to meet userrequirements. -Connect/disconnect PC’s and printers to the network. Attach network cables at switch and PC or printer. -Add computer objects in Active Directory and assign workstation names to be added to the domain. -Install related software (Windows, applications, network drivers) needed for proper functioning of the complete systemand all interconnected devices. -Configure Cisco VPN software on PCs for internal users and business partners. -Cooperate with business partners/vendors to resolve any specific software related issues and help implement the fix. -Upgrade or repair existing PC equipment by replacing or adding memory, floppy disk drives, hard drives, motherboards, and I/O cards as
  • 2.
    required. -Develop/Update user andtechnical documentation. -Test images deployed through SCCM before being approved in Production. -Troubleshoot task sequence errors during imaging and application deployments from SCCM. -Stage devices for imaging and advertise applications through SCCM. -Generate reports through SCCM for application rollouts. -Create Windows 8.1 and Windows 10 offline media for LTI image deployments using MDT and AIK. Able to create network based image deployments through MDT. -Script (batch/vbs/powershell) unattended applications installs for SCCM. -Connect and troubleshoot VMware’s virtual desktop environment using VMware Horizon View client. -Provide all required information to assure a complete and accurate equipment inventory through Remedy. -Provide and respond to direct support for workstation requests and issues. -Provide PC related support to IT Coordinators via telephone and e-mail. -Troubleshoot any and all Microsoft Office Suite products. -Build Windows Server 2008/2012 R2 VM’s using VMware ESXi for testing group policy and otherfeatures. -Troubleshoot any network connectivity from PC’s, routers,VLAN’s, etc. -Troubleshoot individual PC problems resulting from SMS pushes. -Determine if users have authorization to access files on file servers through their mapped network drives. -Implemented a development environment in HyperV for testing Windows 2008 R2 and Windows 2012 R2. March 2014 – November 2014 IT Technician Penn Tech Deployments Duncannon,PA -Backup and restore user’s data during PC migrations. -Prep new systems for imaging provided by clients via USB or CD. Create pre-boot environment USB drives to manually load images by running scripts/hand typing commands. -Disassemble old systems and assemble new systems for users. -Configure network connections for user’s new systemand joined them to the domain. -Prep and repack all computer equipment before on-site install for a more efficient workflow. -Track incoming and outgoing inventory of computer equipment. -Troubleshoot and diagnose hardware or software failures when they occur during installation of new systems. -Keep existing systems up to date with new software or security features. July 2012 – April 2013 Help Desk Analyst Penn Tech Deployments Harrisburg, PA -Provide technical support for the Commonwealth of Pennsylvania at the Department of Transportation. -Receive calls for assistance,elicit information, and perform hardware and software diagnostic procedures . -Refer Tier 2 calls to technical staff via Remedy or service providers. -Resume or restore mainframe, LAN and userIDs and passwords through RACF or Active Directory. -Diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers . -Communicate accurate and useful status updates. -Anticipate and resolve issues specific to the team. March 2007 – February 2011 Support Representative Level 2/Brooks and Eckerd Implementation Lead Rite Aid Field Systems Support Mechanicsburg,PA - Troubleshoot and resolve store hardware and software issues in a manner that minimizes downtime to eliminate customer inconvenience. - Perform basic troubleshooting and resolve assigned problems regarding store registers, workstations, printers, universal power supplies (UPS) devices,telephones,gift-card readers, magnetic-strip readers, and radio frequency (RF) input devices. - Thoroughly detail all actions taken and maintain progress reports within the current problem-tracking application. - Escalate technical issues to higher-level representatives when necessary or request guidance when obstacles prevent timely resolution. - Log, code, and prioritize calls while assigned to dispatch duties.
  • 3.
    - Lead techfor the Brooks and Eckerd conversion team which was Rite Aid’s largest acquisition (1,850 stores). - Supervise co-workers to make sure daily tasks were completed in a timely manner and resolve discrepancies.