I put passion in to everything I do. I am most happy configuring IT systems and troubleshooting error messages. I love working with Active Directory (adding permissions, creating accounts etc..). My objective is to have a career with a stable company but also a career and co-workers that are a joy to be around and collaborate with.
I put passion in to everything I do. I am most happy configuring IT systems and troubleshooting error messages. I love working with Active Directory (adding permissions, creating accounts etc..). My objective is to have a career with a stable company but also a career and co-workers that are a joy to be around and collaborate with.
Amir MousaviPROFESSIONAL SUMMARYAmir has 8 years of IT tech.docxnettletondevon
Amir Mousavi
PROFESSIONAL SUMMARY:
Amir has 8 years of IT technical experience. He spent the majority of his professional time as an IT help desk technician, where he provided services including the following: end-user support; ticket documentation; imaging; Active Directory support; remote users assistance using VPN and other third party online applications, such as LogMeIn, CentraStage, Go to Meeting; installing Point Of Sale (POS) systems and main servers for franchise companies, including Staples, Office Depot and Install Server 2008; and creating domains including the required policies and network drives. He also has experience managing and troubleshooting print servers, plotters, scanners, and copiers.
More than 3 years experiencing Support, Configuration and Deployment VoIP using Cisco and Polycom equipment.
He holds an Associate’s degree in Network Administration in Information Technology. He also holds a Certified WAN Professional (CWP) certification in configuring Cisco routers and switches.
B.S of computer Science program will be completed by March 2017
WORK EXPERIENCE:
SOC
Reston, VAAugust 2015 to November 2016
Specialist On Call
Position: NOC Engineer
provided Tier 2/3 triage and escalation support for Specialists On Call’s growing corporate user base, datacenter and cloud environments. manage capacity and growth of Windows server, application and NAS storage environments.
As Network Operating Engineer in Infrastructure, I was working on all system, storage, and virtualization environments strategy for SOC's Infrastructure. This includes planning, design and execution.
· Delivered expert level with Windows servers (2008r2/2012) and enterprise technologies such as Active Directory, DNS, DHCP, Skype for Business, OneDrive, and Office365.
· Possess strong knowledge of configuring and administering Windows Active Directory Group Policies.
· Experienced in designing, configuring and administering VMware 5.5.
· Designed, deployed and supported network/system monitoring tools.
· Can demonstrate competency in infrastructure capacity planning and development and utilization of key performance indicators.
MBN
Springfield, VA August 2012 to March 2015
Middle Eastern Broadcasting network
Position: Systems Administrator
Responsibilities include keeping track of HP/Dell Enterprise systems, intact overseas satellite bureaus with Head Office at Springfield, VA. Maintaining DCs, RODCs, Sites Services, Blackberry Enterprise System, Microsoft Exchange systems. Configured monitoring tools for Cisco/Windows and Foundry Switches. Planned and configured daily/incremental backups using VERITAS Backup systems on to NAS and later pushing off to remote storage over the cloud on period basis. Planned, executed Asset Management software for tracking in-house, internet and overseas product in use as of now.
Involved with migration of mailboxes from old Exchange server to new Exchange.
Configured windows and MAC servers.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
1. CARL MILLBURG
Schaumburg, IL 60194
cmillburg85@gmail.com
630-791-0438
http://www.linkedin.com/in/carlmillburg
SUMMARY
I am a goal oriented, analytical telecommunications, voice and collaboration specialist
proficient in supporting and administering UC applications such as Cisco Call Manager and
Unity Connection. Additionally, I have expertise in supporting end user messaging
applications and collaboration tools including Cisco Jabber, WebEx meetings and Microsoft
Teams. Core competencies include Cisco Call Manager systems 8 – 11.5, operating systems,
and applications. Key accomplishments include upgrading a Cisco UCM system, creating a
new Active Directory forest/domain, simplified domain group policies, implementing a
knowledge base, and setting up a site-to-site VPN tunnel.
CORE COMPETENCIES
Cisco voice and collaboration systems, Cisco UC administration/support, Microsoft Server
operating systems, server administration, systems administration, virtualization, DHCP,
DNS, Active Directory, LAN/VLAN administration, Office 365
TECHNICAL SKILLS
Operating Systems
Microsoft Windows Server 2008 – 12, Windows, 7, 8, 10
Networking Skills
LAN/VLAN, server administration, VPN, Cisco Catalyst switches
Applications
Cisco UCM/UC/UCCX, Cisco IPC, Cisco Jabber, Cisco WebEx, Cisco RTMT, Cisco IP
Communicator, Cisco WebEx Teams, Cisco UCS Manager, Cisco WebEx Control Hub,
Uptime, Infortel Select, Veeam Backup, Microsoft Office 365, Microsoft Teams, Exchange
Online, SharePoint 2013, Acronis, Microsoft Lync/Skype for Business, OneLogin, DirSync,
BugNet, SnipeIT, Cherwell Service Management, Snow License Manager, UGovernIT,
Service Now
Hardware
Cisco IP phones, Cisco WebEx boards, Cisco Telepresence Endpoints
PROFESSIONAL EXPERIENCE
Voice Operations Specialist II (Voice Administrator)
Discover Financial Services, Riverwoods, IL 2019 - present
Support Cisco VoIP, Jabber softphone and Cisco Webex systems
Provide level 2 resolution and/or direction to end users for Incidents and Service
requests
Provide point of contact for issues escalated to vendor support
Contacting end users and/or vendors for troubleshooting, testing, resolution, and follow
up
Removing threat-related phone numbers from internet protocol telephone (“IPT”) in
accordance with SOPs
Monitor and respond to end user requests and questions on Yammer
Provide support for major Incidents, including participating on RRT calls to support major
Incident resolution
Monitor alarms and alerts for the products and resolve in accordance with SOPs
Support the Client-hosted infrastructure servers
2. Page 2 CARL MILLBURG
cmillburg85@gmail.com
Configure new video endpoints for hybrid calling and Webex meetings
Assist, update and maintain the knowledgebase content relating to the EVO Support
Team’s services guidelines
Work with Enterprise Voice Engineering teams as needed to implement required system
changes
Manage and support Microsoft Teams voice and meetings
Contractor with Randstad Technologies USA
Specialist IT Services and Support
Hollister, Inc., Libertyville, IL 2018
• Support Cisco VoIP system
• Setup Cisco IP desk phones, IPC soft phones and configure voice mail boxes
• Provide technical support for issues relating to desk phones and voice mail
• Document all call center extensions and their route points
• Contractor with TEKsystems
IT Support Specialist (Systems Administrator),
ISI Telemanagement Solutions, Chicago, IL 2006 – 2017
Administer and support Cisco voice, messaging and collaboration systems
Setup Cisco IP desk phones, IPC soft phones, configure voice mail boxes
Assign FAC codes for international calling
Setup contact center extensions in CUCM and add users to UCCX
Create remote destinations and remote destination profiles for Single Number Reach
Monitor daily backups of CUCM data
Administer Active Directory, DHCP, DNS, SharePoint, Office 365
Project lead for upgrading to Cisco Call Manager 10.5 and 11.0
Upgraded lab Cisco CUCM system
Setup Microsoft Azure Site-to-Site VPN
Information Systems Volunteer (IT Support Specialist), Willow Creek Church, South
Barrington, IL 2003 – Present
Work with IT staff in providing technical support, troubleshooting, ticket resolution,
inventory control and various projects as assigned by staff member
Provide desktop support to in excess of 500 users with expedient resolution
Install, maintain, diagnose, repair, and upgrade PCs, PC software and peripherals
CERTIFICATIONS
VMware VCA - Data Center Virtualization, VCA-Cloud
Microsoft MCSA, MCP
CompTIA Network+, A+
EDUCATION
B.S., Finance, Northern Illinois University, DeKalb, IL
A.A.S. Information Systems, Triton College, River Grove, IL
NetPrep Network Specialist Certificate, Harper College, Palatine, IL
HONORS/AWARDS
ISI Telemanagement Solutions Employee of the Month 12 times