Sami Abu-Nawwas is seeking an IT position and has over 9 years of experience as a Computer Systems Engineer and Systems/Network Technician. He has extensive skills in supporting Windows and Linux operating systems as well as networking equipment such as Cisco, 3Com, and Fortigate. His previous roles included senior engineer positions maintaining Windows servers, Active Directory, Exchange, and virtualization platforms. He has certifications in Windows Server, Exchange Server, SharePoint, and HP systems.

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SAMI ABU-NAWWAS
5-301 Marion St., Winnipeg, MB R2H 0V1
Tel: (204) 899-9484; Email: eng_nawas@hotmail.com
PERSONAL PROFILE
 Detail-oriented, internationally educated IT Professional with nine years of experience in
Computer Systems Engineer and Systems/Network Technician positions
 Skilled in maintaining and troubleshooting in a wide range of platforms including Microsoft
Windows and Linux
 Adapts quickly to changing responsibilities with new technologies, hardware and software
 Ready, willing, and able to work independently under tuning up, troubleshooting and
resolving issues or collaboratively with complex tasks such an infrastructure planning with
extensive experience
SKILLS AND ABILITIES
Operating Systems:
• Five years supporting Microsoft Windows Server 2000, 2003, 2008R2, and 2012.
• Seven years supporting Microsoft Windows 2000, XP ,Vista , 7, and 8 clients.
• Very experienced with Microsoft Active Directory implementations.
• Developed AD policies (for automatic software installations, software and hardware usage
restrictions).
• Good knowledge on virtualization platforms (VMware vSphere, Citrix and Hyper‐V)
Networking:
• Worked with Cisco, 3Com, HP procurve, extreme, forti-gate, D‐Link equipment.
• Great knowledge of Communication protocols (SNMP, TCP/IP)
• Working knowledge of building encrypted connections and deploying VPN servers.
• Good experience in forti-mail anti-spam installation and configuration
Software
• Four years supporting Microsoft Exchange 2003, 2007, 2010, and 2013.
• Knowledge of Share point 2013, SCCM, SQL, LANDESK,and Acronis
• Deployed Microsoft forefront Antivirus on hundreds of workstations and servers.
• Created automated software installation packages.
• Excellent knowledge of Microsoft Office 2003, 2007, 2010.
Hardware:
• Experienced with HP Proliant servers and Storage Server Solutions.
• Working knowledge of maintaining HP, Canon, Tally, and Epson printers
• Good knowledge of RAID 0, 1, 5 and different nested RAID configurations.
• Diagnosed and repaired various computer hardware problems.

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EMPLOYMENT HISTORY:
Senior Microsoft and Security Engineer Jan 2011-Jun 2015
Computer & Communications Systems Amman, Jordan
 Administered, monitored, and managed all physical and virtual servers
 Performed preventive maintenance on enterprise level hardware and software.
 Maintained Windows 2003, 2008R2, and 2012 Active Directory Domain Controllers, DNS,
IIS,DHCP and LDAP Includes system configuration, user authentication services, file and
print services, directory services, Federation service, and group policy.
 Supervised company’s LAN and WAN networks performing installation and maintaining
equipment for fault-tolerant links between head office and braches.
 Configured Exchange server 2010,2013 (This include create mailboxes, linked mailboxes,
public folders, address lists, and distribution groups. configured anti-spam, Created and
managed DAG, Configured NLB ,configured send and receive connectors, Configured
RBAC,OWA and other virtual directory)
 Updated Exchange 2003 to Exchange 2010 then to exchange 2013(Two Phase transition)
 Worked with vendors to get quotation on services and products
 Monitored and analyzed systemperformance to proactively plan capacity requirements
 Performed well-organized and timely deployments of application, major upgrades, security
updates and patches
 Replacement of server hardware and accessories if required.
 Installed and Configured Threat Management Gateway (TMG) .
 Performed data backup and disaster recovery operations; monitored virus enterprises for
workstations and servers
Major projects:
 Jordan Engineering Association – Upgrading from exchange 2003 to 2013
 Bank of Baghdad – Installed two domain controllers and two exchange 2013 on MS hyper-v
 Electrical Generation Company – Upgrading from SharePoint 2007 to SharePoint 2013
 Iraq Islamic Bank- Installed two xenapp 6.5 on windows server 2008R2
Customer Support Engineer May 2007-Jan 2011
Computer & Communications Systems Amman, Jordan
 Assisted in troubleshooting user problems relating to Operating System issues, Network
Connectivity, TCP/IP configuration, upgrades, and MS Office products.
 Provided 24/7 on-site and phone support to all company clients; Provide full desktop
service to client base end users in local offices remotely using third-party software or by
windows remote desktop connection.
 Completed work orders via HP incident management
 Deployed updates, service packs and hot fixes using Windows Update, Automatic Updates,
and Group Policies.
 Troubleshooting hardware peripherals like printers, scanners, modem etc.

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 User rights and permission, disabling and enabling accounts, file and folder permissions and
configuring security templates per need.
 Collaborated with other Tech Engineers, System/Network Administrators to ensure
successful implementations.
 Actively participated in all phases of the implementation lifecycle; Analyzed and converted
business and system requirements into detailed system design and technical specifications.
 Configured and maintained firewalls, routers, access points and servers with services like
active directory, DNS, and DHCP as well as NAS and File Servers.
 Maintained WAN, WLAN and LAN; Performed Basic E-Mail SystemAdministration.
 Planned and implemented migration of more than 50 workstations from Windows XP to
Windows 7 in order to improve security and avoid software compatibility issues.
I.T. Employee Apr 2006-May 2007
JEIC (Jordan Emirates Insurance Company) Amman, Jordan
 Responsible for computers and related equipments for more than 200 work stations
 Maintained computers, printers, scanners, and plotters as well as networking and cables
 Assembled office’s computers and resolved hardware problems; upgraded computers
 Administered computer LAN network using Windows 2003 server environment
 Handled and implemented projects such as network cabling, workgroup to domain
migration; Ensured adherence to software licensing laws; Enforced Company’s IT policies
 Ensured a secure access to network for remote users with approval from Managing Director
EDUCATION:
Bachelor Degree – Computer Engineering 2001-2005
Mu’tah University Amman,Jordan
TRAINING & CERTIFICATES
 Core Solutions of Microsoft SharePoint Server 2013 Training Course
 SharePoint 2013 End User Training Course
 HP-UX System and Network Administration 1 Course
 Configuring, Managing and Troubleshooting Microsoft Exchange Server 2010 course
 MSCA Windows Server 2012
 MCITP: Server Administrator on Windows Server 2008
 Microsoft Certified Solutions Associate (MCSA): Windows Server 2008
 MCTS: Windows Server 2008 Active Directory Configuration
 MCTS: Windows Server 2008 Network Infrastructure Configuration
 MCTS: Windows Server 2008 R2, Server Virtualization
 Configuring, Managing and Troubleshooting Microsoft Exchange Server 2010
 Administered HP Server Solutions; Servicing HP Desktops, Workstations, and Notebook