Maureen McFarlin is a CompTIA certified IT professional with over 14 years of experience in desktop support, network security, and help desk roles. She has worked in various industries including healthcare, education, wireless, and software. Her experience includes tasks like security patching, remote help desk support, wireless consulting, desktop and network installation, and database querying.

1. MAUREEN MCFARLIN
204 FLORIDA DR
THERESA, WI 53091
262-388-7638
SUMMARY
CompTIA Certified IT professional with over 14 years of experience with various aspects of
desktop, network security and help desk solutions in fast-paced environments. Skilled in
providing support via telephone and chat, software training, network diagnostics, hardware
and software installation, configuration, and repair.
PROFESSIONAL EXPERIENCE
Security Remediation
VA Medical Center – Milwaukee, WI March 2015 – present
 Utilize SCCM and PowerShell scripts to check for and apply security patches to
vulnerabilities.
 Maintain communication with senior technical analysts for vulnerability issues.
 Create tickets in CA for each machine patched.
 Research cyber security news.
 Verify validation of patches applied.
Remote Help Desk
Humana – Jackson, WI November 2014 – March 2015
 Supported Microsoft Windows 7/Office Suite and commercial applications; also provide
training for same.
 Assisted users with Citrix logon issues.
 Provided assistance with remote access/VPNissues with hosted applications.
 Troubleshot high level networking such as drive mapping, Active Directory and file transfers.
 Aided clients in maintaining compliance by resolving application and infrastructure issues.
Retail Wireless Consultant
US Cellular – Germantown, WI September 2014 – November 2014
 Presented/sold wireless and networking solutions for customers’ cell phones and internet
service.
 Repaired cell phone and tablets.
 Flashed phones to eliminate malware/viruses.
Smartphone & Desktop Consultant
Self-Employment – Jackson, WI October 2013 – September 2014
 Analyzed, recommended and trained customers with computer hardware purchases.
 Repaired broken iPhone 4 & 5, Samsung Galaxy S3 & S4, iPad2.
 Created customized documentation for customers, related to their needs (PowerPoint).
 Installed wireless components for home users (Bluetooth, Wi-Fi routers).

2. McFarlin, 262-388-7638
Application Support Specialist
Housing Authority – City of Milwaukee, Milwaukee, WI February 2013 – September 2013
 Delivered, set up, and configured end-user desktop hardware, software and peripherals.
 Migrated from Windows XP to Windows 7; imaged PCs and laptops with SCCM/Windows
AIK.
 Organized Active Directory: provision accounts, moved OUs, added and removed users and
groups.
Operating Systems Engineer
University of Texas Medical Branch, Galveston, TX March 2012 – June 2012
 Supported refresh project for hospitals in the area rebuilding the network after Hurricane Ike.
 Setup and tracked inventory for refresh project of 700+ devices.
 Desktop imaging & data migration of Windows XP to 7 utilizing Microsoft SCCM.
 Provided software support with EPIC.
 Installed and configured WYSE thin clients.
 Created Visio diagrams, updated within Visual Source Safe for custom network layouts.
Systems Support
ECS Technology - Kansas City, MO November 2008 – July 2011
 Monitored UNIX/Windows server (Active Directory and SCCM) environment for Federal
government national applications.
 Installed CAT5/6 and fiber for new routers, switches; provided remote support for Washington
D.C.
 Executed database queries using MS SQL and Oracle.
 Installed and configured VM clients.
Network Support Analyst
Bartlett and Company, Kansas City, MO October 2007 – November 2008
 Assisted with design upgrades to the LAN/WAN configuration of Cisco/Nortel switches,
routers, and other networking equipment.
 Trained users on Windows XP and Windows Office Suite applications.
 Installed and maintained desktop/laptop equipment for remote and local end-users on
software business solutions, deployments and application roll-outs.
 Provided Tier 1-3 help desk and network support for 60 end users and 20 remote users.
Technical Support Technician
Sprint-Nextel, Overland Park, KS May 2006 – October 2007
 Collaborated with field technicians to research system and network performance issues.
 Managed Cisco switches and Citrix logon problems.
 Supported technicians and engineers for remote (DSL) physical connection issues.
 Diagnosed issues with operating systems and proprietary applications.
 Used Remedy for call tracking.
Covansys, Lenexa, KS May 2004– April 2006
Help Desk Analyst
 Supported hardware and software for Federal and State healthcare programs.
 Promptly diagnosed and resolved technical issues related to various Microsoft and Citrix
connections.
 Executed database queries using MS SQL and Oracle.

3. McFarlin, 262-388-7638
Wolters Kluwer Inc., Wichita, KS Oct 2003 – April 2004
Software Tester
 Tested tax software for bugs.
 Used Notes to communicate issues with developers.
Edutech Systems, Newton, KS Dec 2001– Oct 2003
Technical Consultant/Intern
 Installed cabling and computer hardware in schools.
 Mounted and configured microwave antennas and Cisco bridges on grain elevators and
water towers.
EDUCATION
Associate in Applied Science Degree Computer Support – Networking
Hutchinson Community College, Hutchinson, KS
May 2003
CERTIFICATIONS
CompTIA A+ CompTIA Network+