This document is a curriculum vitae for Zein Sarfaraz Khan that highlights his professional experience in information technology support roles over the past 7 years. It details his technical skills and certifications in areas such as Windows, Office 365, Active Directory, and networking. He has worked as a senior service analyst and support engineer for various companies in India and the United Arab Emirates, supporting hundreds of users and troubleshooting a wide variety of hardware and software issues. His roles have included managing IT departments, training other engineers, and acting as a liaison between technical teams and leadership.
A professional with 7+ years of experience in System administration, Networking & Technical Support as DELL &Hp represented engineer.
Adept in analyzing information system needs, evaluating end-user requirements, troubleshooting for complex information systems management.
An effective communicator with exceptional relationship management skills with the ability to relate to people at any level of business and management.
To be concentrated in Engineering / General Engineering, with exposure to Information Technology / Network.Comprehensive knowledge of installing DELL, HP Proliant Server Hardware, Microsoft, HP products.
IT Support with 7+ years of Information Technology experience.
Skilled in Data Migration support and deployment of Windows 7.
Specialized in Implementing of ESET and McAfee Antivirus solutions.
Adept in analyzing information system needs, evaluating end-user requirements, troubleshooting for complex information systems management.
Delivered extensive equipment support experience with all Microsoft desktop operating systems products.
Delivered customer satisfaction through timely and friendly customer service.
An effective communicator with exceptional relationship management skills with the ability to relate to people at any level of business and management.
Sabeer 8 yrs of experience it support engineer cvsabeer j
Review of my credentials will confirm that I have served as a successful Database Administrator, Support engineer and Data Analyst amassing experience over 8 years. I had the opportunity to associate with multinational Clients like MasterCard Worldwide USA, Applied Materials Inc USA, and MTN Group Africa.
Resume for Network Engineer, Network Security, IT Management L2 / L3 Deepak Kumar
A technology adaptable and innovation-oriented Network Engineer, seeking a challenging career where knowledge and solution-oriented skills may significantly contribute to the organization’s development and progress with more than 6 years of experience of Networks & Systems.
A professional with 7+ years of experience in System administration, Networking & Technical Support as DELL &Hp represented engineer.
Adept in analyzing information system needs, evaluating end-user requirements, troubleshooting for complex information systems management.
An effective communicator with exceptional relationship management skills with the ability to relate to people at any level of business and management.
To be concentrated in Engineering / General Engineering, with exposure to Information Technology / Network.Comprehensive knowledge of installing DELL, HP Proliant Server Hardware, Microsoft, HP products.
IT Support with 7+ years of Information Technology experience.
Skilled in Data Migration support and deployment of Windows 7.
Specialized in Implementing of ESET and McAfee Antivirus solutions.
Adept in analyzing information system needs, evaluating end-user requirements, troubleshooting for complex information systems management.
Delivered extensive equipment support experience with all Microsoft desktop operating systems products.
Delivered customer satisfaction through timely and friendly customer service.
An effective communicator with exceptional relationship management skills with the ability to relate to people at any level of business and management.
Sabeer 8 yrs of experience it support engineer cvsabeer j
Review of my credentials will confirm that I have served as a successful Database Administrator, Support engineer and Data Analyst amassing experience over 8 years. I had the opportunity to associate with multinational Clients like MasterCard Worldwide USA, Applied Materials Inc USA, and MTN Group Africa.
Resume for Network Engineer, Network Security, IT Management L2 / L3 Deepak Kumar
A technology adaptable and innovation-oriented Network Engineer, seeking a challenging career where knowledge and solution-oriented skills may significantly contribute to the organization’s development and progress with more than 6 years of experience of Networks & Systems.
Maintained and performed
Experience in System Administration under multi-platform environments, including installation and configuration, maintenance, technical support and troubleshooting. Possess expertise in LAN/WAN administration, server configuration, hardware/software installation, troubleshooting/repair, client relations & staff training/supervision.
Focused and hardworking professional equipped with thorough knowledge and technical understanding coupled with an analytic bent of mind and confident to take challenging assignments.
Technical Professional with 5+ years of IT experience in Administration, Windows Servers, Proxy Server, MBAM and Enterprise Application of hardware/software products, VMware, Hyper-V, Veritas NetBackup, DHCP, DNS.
Maintained and performed
Experience in System Administration under multi-platform environments, including installation and configuration, maintenance, technical support and troubleshooting. Possess expertise in LAN/WAN administration, server configuration, hardware/software installation, troubleshooting/repair, client relations & staff training/supervision.
Focused and hardworking professional equipped with thorough knowledge and technical understanding coupled with an analytic bent of mind and confident to take challenging assignments.
Technical Professional with 5+ years of IT experience in Administration, Windows Servers, Proxy Server, MBAM and Enterprise Application of hardware/software products, VMware, Hyper-V, Veritas NetBackup, DHCP, DNS.
Adept in analysing information system needs, evaluating end-user requirements, troubleshooting for complex information systems management.
Comprehensive understanding of networking concepts pertaining to LAN and WAN, IT communication and maintenance in multi-platform environments.
A confident and reliable IT support engineer with extensive practical experience of working with computers and resolving any support issues that are raised to the service desk. Possessing a proven ability to administer and control the operation, configuration and maintenance of computer based information systems, as well as having an eye for detail and able to multi-task under pressure. An excellent communicator, can relate well with people at all levels and has the flexibility of working well as part of a team and on my own. Now looking to further an already successful career by working for a ambitious and expanding company.
CFD Simulation of By-pass Flow in a HRSG module by R&R Consult.pptxR&R Consult
CFD analysis is incredibly effective at solving mysteries and improving the performance of complex systems!
Here's a great example: At a large natural gas-fired power plant, where they use waste heat to generate steam and energy, they were puzzled that their boiler wasn't producing as much steam as expected.
R&R and Tetra Engineering Group Inc. were asked to solve the issue with reduced steam production.
An inspection had shown that a significant amount of hot flue gas was bypassing the boiler tubes, where the heat was supposed to be transferred.
R&R Consult conducted a CFD analysis, which revealed that 6.3% of the flue gas was bypassing the boiler tubes without transferring heat. The analysis also showed that the flue gas was instead being directed along the sides of the boiler and between the modules that were supposed to capture the heat. This was the cause of the reduced performance.
Based on our results, Tetra Engineering installed covering plates to reduce the bypass flow. This improved the boiler's performance and increased electricity production.
It is always satisfying when we can help solve complex challenges like this. Do your systems also need a check-up or optimization? Give us a call!
Work done in cooperation with James Malloy and David Moelling from Tetra Engineering.
More examples of our work https://www.r-r-consult.dk/en/cases-en/
Forklift Classes Overview by Intella PartsIntella Parts
Discover the different forklift classes and their specific applications. Learn how to choose the right forklift for your needs to ensure safety, efficiency, and compliance in your operations.
For more technical information, visit our website https://intellaparts.com
Final project report on grocery store management system..pdfKamal Acharya
In today’s fast-changing business environment, it’s extremely important to be able to respond to client needs in the most effective and timely manner. If your customers wish to see your business online and have instant access to your products or services.
Online Grocery Store is an e-commerce website, which retails various grocery products. This project allows viewing various products available enables registered users to purchase desired products instantly using Paytm, UPI payment processor (Instant Pay) and also can place order by using Cash on Delivery (Pay Later) option. This project provides an easy access to Administrators and Managers to view orders placed using Pay Later and Instant Pay options.
In order to develop an e-commerce website, a number of Technologies must be studied and understood. These include multi-tiered architecture, server and client-side scripting techniques, implementation technologies, programming language (such as PHP, HTML, CSS, JavaScript) and MySQL relational databases. This is a project with the objective to develop a basic website where a consumer is provided with a shopping cart website and also to know about the technologies used to develop such a website.
This document will discuss each of the underlying technologies to create and implement an e- commerce website.
TECHNICAL TRAINING MANUAL GENERAL FAMILIARIZATION COURSEDuvanRamosGarzon1
AIRCRAFT GENERAL
The Single Aisle is the most advanced family aircraft in service today, with fly-by-wire flight controls.
The A318, A319, A320 and A321 are twin-engine subsonic medium range aircraft.
The family offers a choice of engines
Water scarcity is the lack of fresh water resources to meet the standard water demand. There are two type of water scarcity. One is physical. The other is economic water scarcity.
Explore the innovative world of trenchless pipe repair with our comprehensive guide, "The Benefits and Techniques of Trenchless Pipe Repair." This document delves into the modern methods of repairing underground pipes without the need for extensive excavation, highlighting the numerous advantages and the latest techniques used in the industry.
Learn about the cost savings, reduced environmental impact, and minimal disruption associated with trenchless technology. Discover detailed explanations of popular techniques such as pipe bursting, cured-in-place pipe (CIPP) lining, and directional drilling. Understand how these methods can be applied to various types of infrastructure, from residential plumbing to large-scale municipal systems.
Ideal for homeowners, contractors, engineers, and anyone interested in modern plumbing solutions, this guide provides valuable insights into why trenchless pipe repair is becoming the preferred choice for pipe rehabilitation. Stay informed about the latest advancements and best practices in the field.
Industrial Training at Shahjalal Fertilizer Company Limited (SFCL)MdTanvirMahtab2
This presentation is about the working procedure of Shahjalal Fertilizer Company Limited (SFCL). A Govt. owned Company of Bangladesh Chemical Industries Corporation under Ministry of Industries.
Vaccine management system project report documentation..pdfKamal Acharya
The Division of Vaccine and Immunization is facing increasing difficulty monitoring vaccines and other commodities distribution once they have been distributed from the national stores. With the introduction of new vaccines, more challenges have been anticipated with this additions posing serious threat to the already over strained vaccine supply chain system in Kenya.
Courier management system project report.pdfKamal Acharya
It is now-a-days very important for the people to send or receive articles like imported furniture, electronic items, gifts, business goods and the like. People depend vastly on different transport systems which mostly use the manual way of receiving and delivering the articles. There is no way to track the articles till they are received and there is no way to let the customer know what happened in transit, once he booked some articles. In such a situation, we need a system which completely computerizes the cargo activities including time to time tracking of the articles sent. This need is fulfilled by Courier Management System software which is online software for the cargo management people that enables them to receive the goods from a source and send them to a required destination and track their status from time to time.
1. CURRICULUM VITAE
Name: Zein Sarfaraz Khan
Mobile: + 971 56 1622595,(Alternate M) +971569404459
E-Mail: zein87khan@gmail.com
Key Skills: L1& L2 Support Engineer, System Admin, ITS Service Desk.
Certification: MCP Certified, Managing office 365 Identities and Requirements
Training: ITIL V3 Foundation Trained, Dell Tech-Direct Certified
Operating Systems: Windows 7, Windows 8 Windows 10, Windows Server 2012/2008 R2, Windows
server 2000/2003, Mac OS, Linux.
Services: O365 Admin Centre, Active Directory, Services-Now, BMC Remedy.
Software environment: O365, MS office, Oracle, SQL, Backup tools- Backup Exec, MS SharePoint, f5
VPN, Juniper Network VPN, CMRO Application, Ciritx, Lotus Notes, VMware, V-
Sphere, Hyper V, DHCP, FTP, DNS and other IP protocol.
Hardware:
Desktops, Workstation, Notebooks, Servers, MAC ProBook
Laser Printer and Scanner, MFPs, iPhone, Blackberry,
Languages: English, Hindi, Urdu.
Summary:
A highly motivated and professional System support. Experience appears to be concentrated in
Engineering / General Engineering, with exposure to Information Technology / Network. I have 7
and half years of work experience. Capable of delivering at the highest level, I have first-rate
organizational skills and the ability to produce a consistently high standard of work. With
excellent Interpersonal skills, I’m an effective team player and am capable of engaging and
liaising with a broad range of individuals from a variety of backgrounds. My professional
experience to date has provided a wealth of Specialist skills and expertise and I’m committed to
facing fresh challenges and to pursuing my future career Goals.
PROFESSIONAL EXPERIENCE
Nityo InfoTech as a Senior Service Analyst (DELL Represented) IT L1, L2 Support
Aug 2013–March 2016
GE/ Bombardier project (DELL Represented Engineer)
- Working for the tool Services-Now ticket, Receive Incident / Service requests from employees via
Helpdesk system, IT Request form, telephone or email etc.
- Perform incident classification, prioritization, correlation with other reported incidents and
matching against known errors when required.
- Supporting more than 300 users and 100 remote users. Working and providing support to End
Users in Windows & Mac operating system.
- Diagnose/troubleshoot and resolve software and hardware incidents, including operating
systems (Windows and Mac), and across a range of software applications.
- Handling client call and resolving the same through Cisco Jabber/WebEx Connect and LogMeIn.
- Attending Leadership meeting and reporting directly to IT head, Using communicator Jabber for
video calling and voice calling. Preparing day to day call report.
- Leading, Handling and managing team of Engineers PAN India, Arranging and providing support
to engineers. Owing responsibility of whole assigning group (Team).
- Escalate to next level in case the incident resolution times exceed the agreed service levels.
Managing O365 Office Admin Centre, User creation, group Policy, assigning permission to user.
Installation, configuration and maintaining Share point infrastructure.
- Installation and configuring Active Directory, Creating and managing user account/policy with
required permission.
- WorkingF5/JuniperVPN,MacAfee Encryption Console data restoration and login recovery.
2. Raqmiyat L.L.C. –United Arab Emirates Sep 2012- Feb2013
Worked as Support Engineer
Project 2: ADAT (Abu Dhabi Aircraft Technologies)
As an IT Support Engineer. (Supporting Hardware, lotus notes client, Aircraft maintenance software
Trouble shooting etc.
- Supporting CMRO Application, Oracle, PMA, Edoc, Airnav, Citrix server.
- Help Desk on call Service and supporting 24/7.
- Experience in BMC Remedy IT Service Management, using for call assigning application.
- Handling DESKTOP L1 and L2 related calls.
- Project 1: Emirates NBD–United Arab Emirates
Microsoft Windows 7 Migration project (5000 client machines) ENBD Bank
- Working in a team of 12 at Emirates NBD on Windows 7 migration project
- Migrating machine with ghost image.
- Taking Data Backup/Restoration with Microsoft tool.
- Installation of Bank Applications and Testing.
- Asset inventory, Supporting User after migration.
Precision Infomatic Pvt Ltd., Mumbai Sept 2008 -Aug 2012
Worked as IT Support Engineer (hp represented).
- A professional with 4 years of experiencein Systemadministration, Networking &
Technical Support as Hp represented engineer.
- Working for Precision InformaticsPvt Ltd. IT Support Engineer (September 2008to Aug
2012) with the responsibility of supervisingall operations.
- Adept in analysing information systemneeds, evaluating end-user requirements,
troubleshootingfor complex information systems management.
- Comprehensive understanding of networking concepts pertainingto LANand WAN, IT
communication and maintenance in multi-platformenvironments.
- An effective communicator with exceptional relationship management skills with the
ability to relate to people at any level of businessand management.
Sites3: Prasol chemicals Ltd, Mumbai (hp represented engineer) June 2010 to August 2012
Profile: Systems Administration
In charge of IT Department in Parasol Chemicals Ltd.
- Responsible to handle the escalations when there is any major issues.
- Responsible to make sure the customer is getting proper and timely support from the team.
- Make sure the L1 team manages the customer calls/tickets properly and escalates to the next
level of support on time if it is not resolved.
- Updating antivirus and managing antivirus console.
- Scheduling Training session for engineer and Knowledge sharing activity weekly in terms of
Technical skills (Desktop, server, printer and software).
Site2: Saraswati college of Engineering., Mumbai (hp represented engineer) March 2009 to June 2010
Profile: Maintaining and troubleshooting 300 desktops 10 servers and 20 printers
- Carrying out LAN / WAN installation and configuration.
- As a Senior IT Support Engineer. (Supporting Apache, Tomcat and Matlab maintenance software
trouble shooting etc.)
- Installation of Linux Operating System Fedora, Ubuntu, Red Hat & Centos.
- Designing and troubleshooting Networks Labs such as Routers, Switches, Wi-Fi and Network
Cables.
- Installing, Monitoring and Upgrading firewall (Cyberrom).
Site1: CIDCO Bhavan (hp represented engineer) Sept 2008 to Feb 2009
Profile: Working as Hp represented for 100 desktops and 50 printers.
- Managing and troubleshooting Hp Systems and Printer
- Diagnosing and Replacing hardware parts (Desktop and laptop).
3. - Assembling of Desktop Computers, Installation OS as well as application software.
- Managing the inventory reports.
Achievements:
- Got 60 plus Appreciationsmails fromclients, Users and managers.
- Created Active directory server and configuredpolicy, users& groups successfully.
- Significantly decreased the down time of the PCs by a staggering 90% thereby leading
to more revenue generation.
- Effectively recovered the corrupted data & fully corrupted mails with virus.
ACADEMIA
Qualification University Year Percentage
Bachelor in Computer Engineering Pune University 2010 58%
Diploma in Computer Engineering Pune University 2007 78%
HSC/ SSC State Board 2005/2003 45% - 58%
CERTIFICATIONS
O & A Level, CCNA & MCP certified.
PERSONAL VITAE
Date of Birth : 30thOctober, 1987
Nationality : Indian
Marital Status : Single
Passport Details: H7287223 valid till 26thFEB, 2020.
Address : Flat no.503 5th flr AL Khateeb building, Mohila Road, National Paint, Industrial Area-15
Sharjah UAE.
Visa Status : Visit Visa (4th July 2016)
Notice Period : Immediately.