This document is a resume for Jeffery J. Green that outlines his qualifications and experience in networking. It summarizes his technical skills and certifications in Microsoft and Cisco technologies. It also lists his work history in IT support roles from 2006 to present, including his current role as an IT Administrator. His education includes an Associate's degree in networking technologies from Metropolitan Community College and continuing education courses toward Cisco certifications from Johnson County Community College.

1. Jeffery J. Green
8314 E.108th
Street, Apt#7, Kansas City, MO 64134
816-824-9801~jgreen493@gmail.com
Network Technician
Summary of Qualification (Microsoft)
 Excellent foundational knowledge of Windows Server 2012 R2 and Windows 8.1 in a
standalone and domain environment.
 High Level of aptitude for Windows Network Infrastructure basics.
 Certifications
 A+
 Cisco CCENT Certified (Cisco ID CSCO11907790)
 Microsoft Technology Associate (MTA): (CERTIFICATION ID: 13476875)
● Expected September 2016:
 Cisco CCNA
 Security +
 Expected December 2016:
 Completion of CCNP Routing and Switching class at MCC community
college
Summary of Qualifications (Cisco)
 Configuration of Ethernet and Serial Interfaces or Cisco 2811 Routers
 Reading Routing Tables
 Configuring Static or Next Hop Routes
 Configuring distance vector Protocols such as RIPv1, RIPv2 as well as configuring Link
State Protocols such as OSPF or EIGRP
 Configuration of Cisco 2960 and 3550 Switches, while working in a Hierarchical Network
environment
 Creation of VLAN’s, Spanning Tree Protocol, VTP, Router on a stick, Switchport Security
Technical Skills
| Windows Server 2012 R2 – Planning, deploying, and configuring and maintaining a
Windows network infrastructure including Active Directory and Group Policy
Management. | Windows 8.1 Client computer support and domain integration| Hyper-V
virtualization, PowerShell 4.0, TCP/IP, DHCP, WINS, DNS, RRAS, IPSEC, Computer
Troubleshooting, | Cisco 2811 Router, Cisco 2960 and 3550 Switches, Cisco IOS 12.4,
network tools including Wireshark and network cabling. |

2. Technical Experience
IT Administrator 06/2016-08/2016
Latigid Solutions – Blue Springs, MO.
 Technical Experience and Responsibilities:
 Served as the first point of contract of for all technical issues
 Active Directory – Administrative access within active directory: creating
user accounts, resetting passwords, adding users to Security groups.
 Firewall support – Used Fortigate firewall to create user accounts for the
public Wi-Fi, configured VPN clients on laptops.
 Network Support – Provided Tier 1 support for the resolution of network
issues.
 Network Printer Support – Helped configure Kyocera 4551i network
printers for Scan to folder/ e-mail capabilities. Resolved connectivity
issues with network and desktop printers.
 Office 365 administration and Support – Administrative Access over the
office 365 suite; creating and deleting e-mail accounts, configuring
Outlook, adding or removing users from e-mail groups.
 Software Support – Configured all software needed for end users
 Desktop and end user device Support – Provided support for desktop,
laptop, tablets, and phones
 Apple Support – Joined apple and PC computers to network domain and
helped support software/hardware on Apple computers.
 Supported phone system, used Avaya software to set up phone transfers,
change names on extensions, as well as assigning phone ports for new
extensions and phone lines.
 Supported door access control software and hardware. Duties included
creating or disabling access badges for users, as well as, assigning
permissions on those badges.
 Worked with hardware and software vendors, made purchasing
recommendations, submitted quotes for new hardware and software.
TEKsystems 09/2011-10/2011
 Worked a short term contract with Teksystems in partnership with the Kansas City
Police Department. Our team was responsible for giving technical oversight to the
computer and communications equipment that the KCPD was using to install upgrades
to their dispatching systems.

3. H&R Block 09/1999-05/2000
Software Support Technician
 Corresponded with customers through the use of both telephone and e-mail to identify
and then resolved technical issues with H&R block’s Tax Cut software
 Promoted to a level II technician
 Received high marks for my ability to resolve technical issues and for my ability to
communicate effectively with customers and fellow team members
Gateway Computers 09/1998-12/1998
Notebook Specialist
 Operated as a Help Desk Technician in Gateways laptop support division
 Effectively communicated with customers over the phone to resolve technical issues
and customer complaints, while thoroughly documenting these issues
 When necessary escalated these issues to a level II technician or customer service
representative along with supporting documentation
________________________________________________________________________
Education and Technical Training
IT Administrator Program February 2016 - Present
Centriq Training, Leawood, KS
 Technical Competencies:
 Installing, configuring and maintaining desktop hardware
 Creating and configuring Windows 8.1 and Server 2012 R2 virtual machines using
Hyper-V
 Installing, configuring and managing DHCP, WINS, and DNS in a standalone and
domain environment
 Managing domains using Active Directory and Group policy; configuring multi-
domain trust relationships
 Utilizing Remote Tools; RRAS; VPN connections using tunneling protocols; RDC
and port management
 Configuring Cisco 2960 and 3550 switches and Cisco 2811 routers running 12.4
IOS
Metropolitan Community College Graduated 12/2010
Degree Awarded – Associate Degree in Applied Science with an emphasis in Cisco Systems and
Networking Technologies
Johnson County Community College Graduated 10/2015
Continuing education course in Networking and Cisco technologies with a focus on obtaining
CCENT/CCNA certifications