This document is a resume for Jeremy Keel providing his contact information, objective, and professional experience in information technology. It details his experience as a Service Desk Technician for PrimeLending where he provided technical support, troubleshooting, and configuration of networking devices and systems for over 3000 employees. It also lists his computer skills and prior work experience in cable installation and as a package handler. References are provided.

1. JeremyKeel
214-845-1658
Jdkeel10@yahoo.com
1
Information Technology Specialist
Objective
To utilize my skills in a challenging work environment
PROFESSIONAL EXPERIENCE
PrimeLending
Service Desk Technician II 09/2012 – 07/2016
 Provide Cisco VPN configuration and support for end users
 Started off as Site Support for Corporate office doing desk setups moving on to
supporting 3000+ employees
 Cisco 7942 (and other various cisco devices) Configuration
 Document and track all issues using Footprints ticketing system, monitor and analyze
network and voice performance
 Install and upgrade both software and hardware, basic account management, active
directory setup / configuring, assists remote users with VPN issues,
 Performing system backups, recoveries, and reimaging
 Perform administration tasks with Windows network account and resets end user
password via active directory, or profile rebuilds
 Collaborate with various teams to validate all software processes and perform upgrade
all software applications and establish and efficient documentation with SCCM system to
facilitate recovery and assist to resolve all issues.
 Performed branch turnups over the phone with technicians and two out of state hands
on branch turnups configuring printers to be on network and MPLS/DMVPN networking
 Provide instructional, technical, and administrative support to end-users.
 Provide troubleshooting and support for IS/IT systems which include: wide area network,
remote office locations, phone systems, various servers and services (email, LANDesk Agent,
web, service order, etc.), user computers (desktops, laptops, tablets), and miscellaneous
technology devices (printers, copiers, fax machines, scanner, projectors, etc.)
 Provided support and installation of Ricoh and HP printer drivers (including HP Pin-
Printer service) to servers or off-net employees
 Utilizes the help desk with Cisco Agent call queue system and updating articles to
Knowledge Base and Microsoft’s OneNote
 Expertise in installing and configuring client software such as MS Office, Adobe Acrobat,
MS Outlook, Visio, Project and web-based applications such as ILS, TCL, ODBC configuring,
Active Directory managing
 Basic Active Directory knowledge. Creating user accounts, reset passwords, create
groups, assign roles and permission, Group policy
 Support users with access and troubleshooting issues in Cisco Call Manager, On-Call
Support, Audio/Visual Support with WebEx or CMrC
 Utilized BitLocker key encryption via Microsoft and McAfee system

2. JeremyKeel
214-845-1658
Jdkeel10@yahoo.com
2
 Coordinated with XO on branch outages working with Buchanan technicians to ensure
branch recovery
 Worked with Mobile Device Management applications setting up AirWatch for email on
mobile devices.
 Managed Control4 Devices for conference room setups managing the projectors and
audio devices
COMPUTER SKILLS
MicrosoftOffice 2007/2012 / 2013
MicrosoftOffice 365
MicrosoftExchange Management
Windows 7/ 8 / 10
Adobe Reader/Acrobat
MS-DOS
Window Server2008 R2 / 2012 R2
Control4 Device Managemt
 F.T.S; Dallas, TX (Time Warner Cable Contractors) – Cable technician
performing the same responsibilities as TriWire Except for using computer programming
through out the day. 03/2012 – 05/2012
 TriWire Engineering Solutions; Dallas, TX (Time Warner Cable Contractors) -
Cable Technician; responsible for cable installation and required to install within tight
time frames to accomplish on time guarantees and maintain excellent customer
satisfaction. Includes assembling cable packages, and performing quality control
checks and troubleshooting. 09/14/2011- 02/14/2012
 UPS; Mesquite, Tx – Line worker: Worked on line sorting packages up to 50lbs.
Unloader: unloading trucks with packages of various weight. 5/5/2011 – 8/14/2011
EDUCATION AND TRAINING
JohnHorn High School Mesquite,TX
HighSchool Diploma
Jobrelatedrefrerence
Eric Baker fromPrimeLending
4+ Years’Experience214-632-9077
Marcus ButlerfromPrimeLending
14+ Years’Experience 469-261-5272
CarlosCaballerofromPrimeLending
5+ Year’sExxperience 469-222-8053