Yma Sharron Plater is a technical writer with over 10 years of experience in technical support and documentation. She has a background in systems administration and IT support. Her resume provides details on her work history including roles at Pragmatics, General Dynamics, and APCO Worldwide where she performed duties such as technical support, systems analysis, documentation creation, and user training. She is seeking a new position that allows her to apply her technical writing and documentation skills.

1. Yma Sharron Plater
9645 Terri Drive, LaPlata, MD 20646 | 202-285-4496 | sharronplater@hotmail.com
TECHNICAL WRITER
■Career Summary
Analytical and detail-oriented Technical Writer, having vast experience in rendering technical
details into readable/usable documentation, strong background in writing with excellent editing
and proofreading skills, exceptional written communication skills; can work independently or in
a team environment.
 Technical background – over 10 years experience in technical support [and/or documentation].
Notable skills:
 Learning agility
 Expert in Microsoft Office
 Able to meet rigorous deadlines
Objective – Equipped with 5+ years of experience writing manuals for users and technicians
along with other documentation such as SLAs, I am seeking a challenging position with your
company, which will allow me to apply my technical writing skills and expertise in a fast paced
dynamic company.
■Work Experience
Pragmatics (Department of State) Washington, DC
System Administrator 08/2011 – 07/2015
 Provide and prioritize mission critical operations large sites for multiple buildings/users.
Assist manager with program planning and other personnel management during his
absence.
 Lead team of nine desktop support employees to assist with over 5000 users.
 Provide customer and technician training in the use of department workstation, laptops,
applications, and networks.
 Installs, troubleshoots, services, and repairs department workstations, network equipment
such as servers, printers, related PC software, cables, and connectors.
 Create Remedy reports and spreadsheets of technician ticket reporting.

2. Yma Sharron Plater
Technical Writer
General Dynamics (Dept. Of Homeland Security) Washington, DC
Sr, System Analyst 02/2006 – 06/2011
 Provided technical support and customer provider information for users and blackberry
server support at Tier 3 level. Provided and prioritized mission critical operations large sites
for multiple buildings/users. Assisted manager with program planning and other personnel
management during his absence.
 Planned blackberry migration for over 350 users and organized migration.
 Troubleshot computer issues, network, and communications needs of users, and makes
recommendations regarding software and hardware implementation and purchasing.
 Managed and coordinated Active Directory migration currently in process to identify risks
and determine potential impacts on Dept of Homeland Security’s active network.
 Provided customer training in the use of department workstation, laptops, applications, and
networks.
 Created and manage Active Directory account information along with user account, group
mailboxes and workstations.
APCO Worldwide Washington, DC
IT Support Associate 10/2001-02/2006
 Synchronized, troubleshot and setup Blackberry’s for each user. Provided Blackberry
technical support and customer instruction for users. Provided server and account
administration as well as working with the vendor for third party support.
 Created SOP and other technical documentation associated with the Tier 2 level support
functions.
 Created and instructed user training courses for PowerPoint 2003, Excel 2003, Word 2003,
Solomon IV Time Entry, Outlook 2003 and T1 IP phone system.
 Organized projects to complete equipment refresh. Completed and tracked inventory as
distributed.
 Responsible for planning and implementing projects to provide system patches and software
updates.
 Provided a full range of high-level administrative and technical support for 2 Senior Vice
President’s, 2 Vice President’s and 1 Senior Associate of the strategic communications group
staff.
 Prepared training materials on a regular basis for the strategic communications group using
PowerPoint, Excel and Microsoft Word.
■Education & Qualifications
1991 LaPlata High School Graduate
2009 ITIL Certification v3, Washington, DC
2009 HDI Support Center Analyst Training Course, Washington, DC