Looking for a claims position is fort lauderdale, fl

1. WANDA K. GRACE
7903 SW 3rd St North Lauderdale, FL 33068 ♦ 972-750-6433
wanda_grace@hotmail.com
INFORMATIONAL TECHNOLOGY | OPERATIONS
An established case manager with proven experience optimizing engagement
and outreach in the non-profit sector. Leverage demonstrated volunteer and
professional experience in global settings, enabling non-profit organizations to
maximize outreach through the implementation of effective policies,
procedures and volunteer coordination.
 Performance driven, IT professional consistently recognized for technical
troubleshooting skills used to rapidly and cost-effectively resolve
challenging technical issues. 
 Quickly learn and master new technology; equally successful in both team
and self-directed settings; and proficient in a range of computer systems,
tools, and testing methodologies. 
 Consistently recognized for being team player, working well with others, and
strong work ethic. 
Education
Bachelor of Science Degree in Computer Information Systems, GPA 3.0,
5/2004 Bethune Cookman University, Daytona Beach, FL
Center for Technology Training, Tampa, FL
Certifications: Systems: Databases: Languages: Software:
Technical Skills
CompTIA A+, CompTIA Network+, Windows 7, Configuring Windows Server 2008
r2, Windows /2000/XP/7/8, Macintosh OS Oracle, ADB2, Relational Databases,
Filemaker Pro, Pinnacle (Grading, Information Store) Visual Basic, SQL, Java
MS Office, Altiris Deployment, Tera Term, VM Ware, Virtual PC, 3com Wireless
Infrastructure Device Manager, Cisco Network Assistant, InterMapper Network

2. Monitoring, Mapping and Alerting Software, SynchronEyes Classroom
Management Software, as SMART Interactive Solutions, Unicenter Service Desk
(Maintenance Ticketing System)
Wanda K. Grace
PROFESSIONAL EXPERIENCE LIABILITY CLAIMS ADJUSTER
GEICO- LAKELAND, FL
2016- CURRENT INVESTIGATE MORE COMPLEX CLAIMS THAT INVOLVE LIABILITY
DISPUTES INTERACT WITH POLICYHOLDERS, CLAIMANTS, MEDICAL INSURERS, AND
BODYSHOPS VERIFY FACTS IF THE ACCIDENT, REVIEW SUPPORTING CASE FILES, AND NEGOTIATE
SETTLEMENTS
VECHICLE TRANSPORTER TRANSWORLD ENGINEERING, INC - TAMPA, FL 2014-
2015 TRANSPORT VEHICLES TO DIFFERENT LOCATIONS AND TEST FOR VEHICLE DEFECTS. ALSO
PRACTICED LEADERSHIP SKILLS WHEN TAKING OUT TEAMS FOR SPECIAL PROJECTS.
TECHNICAL HELP DESK SUPPORT BRIGHTHOUSE NETWORKS, INC- ST.
PETERSBURG, FL 2012-2013
Took inbound calls on internet support issues involving mobile applications,
internet settings, viruses, updates of Mcafee software for antivirus program
bright house provide for free. Troubleshoot computer issues including window
machines and Macintosh
Troubleshoot internet issues including wireless, modem configurations, router
setup and updates. Help with billing, and customer service issues when need to
eliminate transfer and hold time demonstrate dependability, flexibility and
sound judgment. This would be achieved by adhering to schedules and meeting
all productivity, quality and performance standards. In addition, it would be
expected that they take ownership for their own actions and all areas of the
customer's experience.
Network Support Technician, Hillsborough County Public Schools - Tampa, FL
2010-2012
Install and maintain LAN/WAN/MAN hardware and software technologies.
Configures and install routers and switches in accordance with company
standards. Work in conjunction with Network Engineers to support

3. companywide communication needs. Troubleshoots network usage and
peripheral issues, supports help desk analysts, resolves connectivity issues,
and maintains data and telecommunication connections. Work with varied
products such as Cisco, HP and Nortel, and hardware firewall solutions. Work
with Protocols and pipeline management.
Use Unicenter Service Desk (Maintenance Ticketing System) to help organized
and answer networking issue sent from schools or district office in area in
charge of. Manage and maintain network stability for over forty schools and
district offices of Hillsborough County Public School District.
Use Tera Term Program to telnet in to networking equipment when needed to
troubleshoot. Use 3Com Wireless Infrastructure Device Manger to help program
networking equipment such as Bridges and access points. Manage technology
support for school and district offices and use InterMapper program to help
with monitoring, organizing, Mapping, and alerting.
Use Cisco Network Assistant to help with configuring Cisco switches (2950
series, 3560 series). Program and install Switches (HP, Cisco), access points
(3com, HP, Culobris), and bridges (3com).
Network Manager, Polk County School Board - Lakeland, FL 2006-2010 Held
responsibility for technical and professional coordination of the installation
and management of instructional and non-instructional school microcomputer
networks. Acquire and update skills as necessary for effective network
management. Installs, troubleshoots, and maintains hardware and software.
Train users in applications on network. Coordinates activities of outside
vendors, consultants and trainers.
Manage computers using Altris Deployment to send out updates, images,
configurations, organizing, and inventory purposes. Used SynchronEyes
classroom management software to monitor, maintain, and to help with
classroom management. Trained staff on the importance of the use of this
program.
Kept computers up-to-date by the use of Windows Update, Anti-virus software,
Altris, and the use of workstation backups in Windows XP/7 machines.
Professional Experience

4. Added new employees into Active Directory (domain environment), created
email accounts, computer profiles, grading systems.
Added new machines including laptops and desktops to domain when needed,
having them get DHCP addresses
or having the setup to connect to private wireless access. Selected
Contributions:
Worked unpaid hours to help new principal get setup for school year by setting
up three computer labs. Setup computers and there placements, image
computers using Altiris with standards operating system standards, created lab
rules and regulations, installed monitor software on lab computers for teachers
(SynchronEyes classroom management software).
Disciplinary Secretary, Polk County School Board (Sleepy Hill Middle School) -
Lakeland, FL 2004-2005 Operates office copy machines. Processes purchase
and work orders. Registers and withdraws students. Processed documents that
required various procedural knowledge. Maintained files, Reviewed documents
for sufficiency, obtained necessary signatures and routes appropriately,
maintaining follow-up.
Provided information and assistance to students and the general public in
person or by telephone, applying significant knowledge of school rules,
regulations, and procedures to interpretations made. Performed receptionist
duties. Created documents and presentations using Windows Office Suites
(Word, Excel, PowerPoint, Access).
Selected Contributions:
Created database in Windows Excel to help organize Saturday Work Detail
School Program. Was placed in charge of program after the creation of the
database. Took calls and answered questions about the program. Consistently
recognized for customer relation skills and working well with coworkers.
Sales Assistant, Wal-Mart, Inc. - Lakeland, FL 2004-2004 Held responsibility
for greeting and offering assistance to customers as needed. Assists in the
execution of merchandizing and operational functions to company standards
within sales floor areas where assigned.
Preparing and taking of inventory and stock room organization. Assists the
Replenishment Team by utilizing all replenishment reports daily and ensuring
company in-stock goals are maintained.

5. Teacher, Reading, Polk County School Board (Lake Alfred Addair Middle School)
- Lake Alfred, FL 2005-2006 Plans and implements a program of instruction
that adheres to the district's philosophy, goals and objectives as outlined in
the adopted courses of study. Makes purposeful and appropriate lesson plans
which provide for effective teaching strategies and maximizes time on task.
Plans and implements program of study designed to meet individual needs of
students. Create a classroom environment conducive to learning by employing
a variety of appropriate teaching strategies. Encourage student enthusiasm for
the learning process and the development of good study habits. Provide
progress and interim reports as required.
Prepares substitute folder containing appropriate information as requested by
the building principal. Plans and prescribes purposeful assignments for
paraprofessionals, tutors, and volunteers as needed. Recognizes learning
problems and make referrals as appropriate. Demonstrate a strong grasp of
subject matter. Use effective oral and written expression.
Sales Assistant, Kohl's, Inc. - Lakeland, FL 2006-2006 Held responsibility for
greeting and offering assistance to customers as needed. Assisted in the
execution of merchandizing and operational functions to company standards
within sales floor areas where assigned. Respond appropriately to POS backup
calls and Service Desk calls and assists at POS and customer service as needed.
Solicits, opens, and activates Kohl's charge applications. Complete price
changes, ISC memos, callbacks, transfers, and other paperwork as directed by
store management. Assisted in the Replenishment team by utilizing all
replenishment reports daily and ensures company in-stock goals are
maintained.
Performed and assistedwith price changes, fitting room recovery, sales floor
and fitting room recovery outside of immediate department area and
housekeeping duties. Preparation and taking of inventory and stock room
organization. Showed initiative to work independently to meet presentation
and recovery expectations. 