This document is a resume for Jorge Christian Diaz summarizing his education and work experience in systems engineering and operations support systems (OSS). It lists his Bachelor's degree in Management Information Systems from USF and relevant coursework. It then outlines his technical skills and certifications. His work experience includes roles as an OSS Engineer, Associate Operations Engineer, NOC Surveillance Operator, and Technical Event Coordinator at Bright House Networks where he performed tasks like server administration, monitoring tools administration, software upgrades, and outage resolution.

1. JORGE CHRISTIAN DIAZ
944 Vista Cay Ct ♦ Brandon, FL 33511
(813) 967-5334 ♦ Jcdiaz2@mail.usf.edu
CAREER TARGET:
Systems Engineer / OSS Engineer
EDUCATION
Bachelor of Science in Business Administration, Management Information Systems
University of South Florida - Tampa, FL - Graduated 12/2010
• GPA 3.0
• Relevant Coursework: Systems Analysis & Design, Web Page Design (E-Commerce), Network Systems,
Database management
Course Projects:
• Constructed a complex relational database for a hypothetical company using Microsoft SQL Server 2008
• Designed and coded applications using C#
• Created an E-Commerce website for hypothetical organization which included features such as web catalog,
email contact link
TECHNICAL EXPERIENCE
Database Admin: Microsoft SQL Server
Web Design: Microsoft Front Page, HTML
Operating systems: Windows, Cisco IOS, Linux
Microsoft Office: Word, Excel, Access, PowerPoint, Outlook, Visio, Project, Front Page, SharePoint
Monitoring/Reporting: CA Spectrum, CA Performance Center, ManageEngine, CA eHealth, TrapStation
OSS - EMS: Ericsson Wi-Fi Manager, Fujitsu NETSMART 1500, Ruckus, Cisco Prime
Certifications: Cisco Certified Entry Networking Technician
LANGUAGE SKILLS
• Fluent in Spanish
• Course work in Italian
EXPERIENCE
OSS Engineer - Bright House Networks, Riverview, FL 2014 – Present
• Server administration and support using RHEL.
• Monitoring tools administration and support using CA Performance Center, CA Spectrum, CA eHealth
• Implementing application from the ground up on development environments prior to production release.
• Working closely with vendors such as CA, Ericsson, Ruckus, Fujitsu, Cisco, ManageEngine, Alcatel, with
regards of maintenance, software upgrades, adjusting VM and/or appliance software of hardware
specifications as the business requires.
Associate Operations Engineer - Bright House Networks, Riverview, FL 2012 – 2014
• Responsible for the installation, documentation and configuration of data communication equipment and
technology upgrades on the backbone network.
• Seldom equipment installation, implementing project plans for routine and emergency maintenances.
• Performing network upgrades, hub activations and providing technical support to all of our Bright House
Networks divisions.

2. NOC Surveillance Operator - Bright House Networks, Riverview, FL 2010 - 2012
• Responsible for Core Network surveillance, as well as outage triage and validation. After outage evaluation,
contact the appropriate network engineer for outage resolution.
• Incident management to identify root cause of faults for all NOC or CLEC related issues.
Technical Event Coordinator II - Bright House Networks, Riverview, FL 2005 - 2010
• Monitor HFC (Hybrid Fiber-Coaxial) plant outages using ARRIS SAA (ServAssure Advanced) Performance
Management system, other internal TWC tools such as NYROC and Remedy ticketing system.
• Responsible for handling business phone customer issues and outage resolution, as well as assisting with
General Manager Escalations.