Isak Baza is an experienced IT technician seeking a role in technical support or help desk. He has over 18 years of experience in roles supporting custom software solutions, websites, applications, and end-users. Baza has strong skills in troubleshooting, installations, maintenance, and customer support. He is proficient in numerous software packages, operating systems, and programming languages. Baza holds professional certifications and has a Bachelor's degree in Computer Science.

1. Isak Baza
IT Technician
Abila, Kronos
SUMMARY OF QUALIFICATIONS/ACHIEVEMENTS
Experienced and knowledgeable Information Technology Professional seeking to contribute training and
acquired skills within a Tier One Technical Support and/or Help Desk role. Works well independently, or in a
group setting providing all facets of computer support such as troubleshooting, installations, and
maintenance. In-depth knowledge and understanding of numerous software packages and operating
systems. Skilled in providing Customer and End-User Help Desk Support. Easily identify and resolve
technical issues and concerns. Excellent communication and presentation capabilities.
Professional Experience
GASTech – Kronos Information Technology Technician 2002-Present
 Managed deployment of custom in-house software solution for engineering department.
 Helped in the re-launching and redesigning of company's web site
 Responsible for implementation of programs and build databases that let the users to register unique
names and passwords.
 Supported the implementation and management of multiple applications for back end and web site
 Web site updating and editing using several languages such as XML, HTML, and CSS
Pharma, Inc – Tethys Helpdesk Technician 2000-2002
 Provided computer help desk support via telephone communications with end-users.
 Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions,
and maintained equipment inventory lists.
 Provided field office support of hardware problems.
Education
Bachelor of Science, Computer Science Tethys University, 2000
Professional Credentials
 Certified hardware field technician
 MSCE – Microsoft Certified Systems Engineer
 Member – International Information Systems Management Consortium