Ihsan J. Al-Din is an experienced IT professional with over 10 years of experience in network and system administration, including expertise in Exchange administration. He has a proven track record of successfully managing mailbox migrations, automating processes, and driving technical improvements. Currently he works as a Systems Engineer providing administration of Exchange servers and support for over 3,000 users.

1. IHSAN J. AL-DIN
Proven Track Record of Network/System Administration & Deploying Advanced Technical Solutions
Recognized for Leadership in Advanced Technology with 10+ Years of Service Excellence
Exchange Administrator
Accomplished and results-oriented IT Professional with expert proficiency in network and system administration of servers,
virtual networks, mobile technology, and other advanced technical solutions. Technical talent and demonstrated success
overseeing technology improvements and strategic IT initiatives to improve business functionality, client productivity and
positive bottom-line results. Additionally, skilled in Tier 1-3 help desk support, technicalconflict resolution, project management
and recognized excellence in technical competency, leading & motivating teams, and providing excellent customer service to
promote end-user satisfaction. Core competencies include:
 Enterprise Applications &
Network Support
 System Administration
 Network Infrastructure
 Resource Allocation
 Operations Management
 Project Management
 Technical Documentation
 Mobile Technology
 Management Collaboration
 Vendor/Client Relations
CAREER HIGHLIGHTS
 Participated in large-scale Mailbox Server migration efforts. Completed migrations for entire staff of over 1,500
employees, contractors and other partners over 10-week period.
 Built automation script and seamlessly implemented its deployment to automate new user network/mailbox account
creation for help desk. Streamlined operations by eliminating multi-step process reducing setup time by 50%.
 Utilize expert knowledge of network administration to drive enhancements and recommend process improvements.
TECHNICAL EXPERTISE
Operating Systems: Windows XP,Windows 7, Windows 8, Blackberry Enterprise Server, Windows Server
2003/2008 R2
Enterprise Software: Windows Deployment Services, Active Directory 2003/2008, Ironport X1060 Security
Appliance, Zenprise Web Console 5, MS Exchange Server 2007/2010 ,
Networks/Protocols: LAN/WAN, VPN, TCP/IP, DHCP, DNS, Autodiscover
PROFESSIONAL EXPERIENCE
AllSourcePPS — Rockville, MD
September 15, 2015-Present
Client-AARP
SYSTEMS ENGINEER
Configure, install and administer network infrastructure systems that support over 3,000 AARP employees nationally. Direct
back-end system integration and administration of Microsoft Exchange Servers 2007/2010 in addition proactively identify,
analyze and resolve network and system issues. Track and address trending issues and plan long-term resolution strategies for
chronic problems. Proactively utilize superior customer service skills in addition to strong verbal, interpersonal and written
communications to support and collaborate with system architects, developers, stakeholders and internal clients. Train, cross-
train and mentor new hires and IT staff members. Serve as technicalsubject matter expert and technical consultant on projects.
 Managing the day to day administration, support, maintenance and monitoring of the MS Exchange 2010
infrastructure.
 Troubleshooting day to day Outlook issues; Administration of mailboxes and Users accounts
 Effectively support mobile technologies of Blackberry Handheld Devices and IPad Phones.
 - Developing and maintaining security standards relating to messaging systems and services.
 (301) 801-9428
 aunkmaa@verizon.net
 12034 VALLEYWOOD DRIVE • WHEATON, MD 20902

2. Ihsan Al-Din 2 | P a g e
PropshereTek — Alexandria, VA
January 2015 – Present
Sr Exchange Administrator
Support Configure, support over 10,000 Department of Veterans Administration employees locally and nationally. As part of a
Team effort provide support for Microsoft Exchange Server 2010 and Lync Server 2010.
 Provide support for Microsoft Exchange Server support including assigning Permissions Resource/User Mailboxes, and
Distribution Lists and other Recipient Objects.
 Provide Messaging Support to Teleworkers with Outlook Anywhere, Lync and Cisco Mobility Client.
 Troubleshoot Enterprise Messaging Issues involving incoming and outgoing Messages
 Configure Send/Receive Connectors
AARP — Washington, DC
December 2007 – March 2014
SYSTEMS ENGINEER
Configure, install and administer network infrastructure systems that support over 3,000 AARP employees nationally. Direct
back-end system integration and administration of Microsoft Exchange Servers 2007/2010 in addition proactively identify,
analyze and resolve network and system issues. Track and address trending issues and plan long-term resolution strategies for
chronic problems. Proactively utilize superior customer service skills in addition to strong verbal, interpersonal and written
communications to support and collaborate with system architects, developers, stakeholders and internal clients. Train, cross-
train and mentor new hires and IT staff members. Serve as technicalsubject matter expert and technical consultant on projects.
 Perform full Microsoft Exchange Server administration duties including Resource/User Mailboxes, Hub Transport
Servers, Mailbox Servers and Distribution Lists and other Recipient Objects.
 Effectively support mobile technologies of Blackberry Handheld Devices. Successfully activated 1,500 devices,
managed 1,000+ user accounts, and perform troubleshooting and maintenance on 10-15 tickets daily.
 Successfully engineered configuration of Virtual Machines via VMWare and VSphere v5.0Streamlined troubleshooting
operations for server, security and permissions-based issues.
Convergenz, LLC — McLean, VA
June 2006 - December 2007
(AARP) SYSTEMS ADMINISTRATOR — MS EXCHANGE SERVER 2003/ACTIVE DIRECTORY
Served as contractor hired to coordinate the delivery of MS Exchange server engineering support. Performed management
and oversight of design of server infrastructure and administration and performance management recommendations.
Inc. 500 ranked top IT outsourcing firm that delivers high quality staffing services to
assist clients with all technology platforms, systems and infrastructures.

3. Ihsan Al-Din 3 | P a g e
Proactively identified, analyzed and resolved all sever issues including those with hardware, software, network connectivity,
and operating systems for 2,500+ staff on and off site. Additionally, provided troubleshooting, technical support and resolution
for AARP employees for all issues relating to MS Outlook and Blackberry to create, maintain and delete user accounts, update
passwords, map network drives, configure accounts, and assist with various complex user issues. Stellar performance as
contractor ultimately led to being hired as full-time administrator for AARP.
Indus Corporation — Vienna, VA
October 2005- June 2006
SENIOR MIGRATION TECHNICIAN
Consulted with client companies to deploy expert technical migration solutions for systems migration, configuration,
administration and upgrade troubleshooting. Directed the implementation and performance improvement process development
for migration to MS Exchange 2003 Server environment for major Department of Homeland Security client operations.
Researched, recommended and implemented migration enhancements to improve system reliability. Led-in house teams and
consultant teams on migration efforts to enhance system performance, developed extensive written manuals and Standard
Operating Procedures, and managed the facilitation of internal IT and client training.
Yoh IT Corporation, — Herndon, VA
February 2005 – October 2005
TECHNICAL ANALYST
Provided technical support, quality control and maintenance for 500+ users on a Windows XP Domain Environment. Managed
desktop support administration by creating computer images for remote deployment utilizing Norton Ghost software. Created
and deleted users, managed rights, performed server management and monitoring, applied updates, setup replication and
connection documents. Researched software solutions to meet departmental requirements and upgraded equipment. Provided
technical assistance and mentoring to technical team members. Interacted with vendors, suppliers, distributors and consultants.
Proactively maintained current knowledge of competitive products and services.
Computer Science Corporation (CSC), — Falls Church, VA
February 2005 – October 2005
SENIOR SUPPORT/ADMINISTRATIVE TECHNICIAN
Seamlessly provided daily up keep and desktop support managed Exchange server administration. Performed preventative
maintenance and developed technical installation work plans. Maintained network infrastructure and architecture while
implementing upgrades and modifications to meet organization requirements. Provided data backup and recovery, quality
assurance reviews, and accurate risk assessment. Built and maintained PCs, installed and configured software upgrades, and
successfully engineered the management, maintenance and architecture of virtual private networks (VPNs). Additionally,
oversaw the creation/deletion and maintenance of users, performed data migration, used map commands, copies & partitioned
hard drives, installed hardware, installed and configured protocols. Supported criticalbusiness functions of organization.
REFERENCES AVAILABLE UPON REQUEST
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