The candidate has over 5 years of experience providing technical support for Kronos Workforce Management applications. She is proficient in various Microsoft applications and has experience with remote support tools. Previously she has provided technical support for other applications and has experience with hardware and network troubleshooting.

1. ANGELICA SCHIVITO
503 Lakeside Drive 484.641.3626
Exton, PA 19341 ASchivito@gmail.com
KRONOS TECHNICAL SUPPORT Analyst II
Capable professional with extensive experience supporting Kronos Time, Attendance,Scheduling, Absence Management,
HR, Payroll, Training and Workforce Management application. Highly organized and dedicated self-starter who meets
project deadlines, while performing multiple tasks within fast paced environments.
 Payroll Submission and Troubleshooting - Provided remote support to assist in customer
service satisfaction from beginning to end result.
 Provided solutions remotely that drive awareness to provide productivity in the work place.
 Excellent communication skills, able to ‘bridge the gap” between technical and non-
technical.
 Proficiency in Microsoft Office Suite
 Service Management –Service Now Incident Management System.
PROFESSIONAL EXPERIENCE
CompuCom Systems - Philadelphia, PA 10/2013-Present
Aramark Remote Kronos Support Analyst II 10/2013 – Present
Provide 2nd level support of Kronos applications for over 1000 Aramark sites.Application support from administration,
troubleshooting and maintenance for the Kronos environment. Time clock, Biometric and IVR clock support and
troubleshooting. Using remote support to assist in customer service satisfaction from beginning to end result. Train user
community on appropriate use of the Kronos system; oversee leave accrual process.Review data and liaise with
departments to ensure data accuracy and solution resolution during payroll submission.
Results:
• Utilizing Service Management - Service Now –creating Incidents, managing incidents, creating problem
tickets for systemwide issues and tracking through to resolution, creation of Knowledge Management
articles for future reference for problem resolutions.
• Utilizing LogMe In Rescue Technican Console to assist users remotely in problem resolutions
• Resolution of Java issues in App-V virtual environment.
• Created access profiles for users to access the Kronos environment, set up organizational sets and Labor
Level sets for user’s needs.
• Added Data Access Profiles
• Assisted userin the creation of Hyperfind Queries to streamline their personalviews
• Utilized SysAdmin
• Historical Edits/ Historical Edits with Retroactive Pay Calculations
• Adjusted accruals
• Workforce Management Software Solutions: This experience has resulted in improved processes related to
timekeeping, scheduling,absence and leave management, cost accounting,and workforce analytics
supporting over1000 Aramark sites with Kronos application.
• Workforce Management solutions providing:
 Forecast Demand
 Streamline scheduling for workforce productivity
 Ensure compliance to union contracts
 Ensure compliance to state and federal labor laws
 Optimize utilization of the Kronos Application
• Supported staffing and correct scheduling to ensure workers are paid in accordance with union rules, state
rules and agency rules. Assisted users on propersetup of schedules and schedule patterns for employees.

2. • Supported Kronos complex “Pay Rules” including: Overtime, Multiple Shifts, Special Pay rules, and End
User training. Assisted users in creating the necessary Pay Rules & Work Rules needed for individual site
requirements. Tested various pay rules, work rules, accrual policies in the Kronos QA environment before
implementing in Production.
• Standardized time, attendance and payroll processes across multiple locations. Time & Attendance-assisted
managers and employees accurately tracking the hours they work and correcting timesheets for payroll
submission.
• Use of Data Integration Interfaces for Payroll Submission, Resets of Payroll Submission Flags
• Utilized Interface Results to track payroll submission results
• Assisted users with tracking breaks, benefit time, leave, and other attendance rules, transfer rules that include
multiple cost centers,jobs, facilities, and locations.
• Assisted in maintaining legal compliance regulations to balance the intricacies of workforce scheduling,
attendance,and payroll in an effort to automate client attendance,timekeeping and payroll solutions.
Highpoint Solutions c/o Cephalon and TEVA – Frazer, PA 10/2010 – 10/2013
Client Services Administrator II 06/2012 – 10/2013
Support, maintain, and administer Windows XP & 7 Operating systems; install, configure, maintain and support
mixed environment of Microsoft products,MS Office Suite 2003-2007. Provided second level technical and IT
desk side support to client userbase for troubleshooting problems. Maintain and equipment repair of Desktops and
Laptops. Examples of Hardware and Mobility Platforms: Lenovo, HP, Apple, Android and Microsoft.
Results:
• Provided 2nd level Admin on-site support for Teva products and applications.
• Support 300+ end users with hardware, network, and software support.
• Utilized all available resources to achieve results.Demonstrated aptitude for creativity and achieved results
with personal contributions. Communicated effectively with the end users regarding their issues and needs.
• Created RSA tokens, imported and set up for user VPN needs. Assisted in troubleshooting RSA issues.
• New Hire setups including hardware configuration.
• Worked with Altiris, HEAT and CA ticketing systemto enter service order tickets and assign to designated
areas.
• Install, configure and setup of Avaya and Siemens phones where needed. Patch CAT5 cabling to enable
phone ports for VoIP.
• Administered Active Directory tools for password reset and account creations.
• Proficient in resolving spyware and virus issues.
• Proficient in software delivery via SCCM 2012. (System Configuration Manager)
• Familiarly with Iron Mountain (Backup), Barracuda (Web Filtering) Forefront & Micro-Trend (Anti-Virus).
• Use of forward thinking to research and analyze future technology needs
System Services Analyst / Procurement 11/2011 – 05/2012
Support, maintain, and procure of HP hardware. Maintain and configured corporate images for mixed
environments. (Windows 7, XP and Outlook 2007) Provided first level technical and IT support to client user
base for troubleshooting problems. Worked with Client Services and Telecom to plan, research and execute
projects and needs to address businessrequirements.
Results:
• Successfully assisted in upgrading software images from Windows XP to Windows 7.
• Maintained inventory counts,processed orders and asset management.
• Assisted with companywide employee moves on hardware and setups.
• Worked with HP Vendor Support maintaining warranties on defective hardware.
• Provided technical consulting and training for new hires and interns.
• Assisted Telecom group with phone installs including data patching on Cisco switches.
• Addressed hardware issues,identified and worked to correct deficiencies.

3. Mobility Specialist 2/2011 – 11/2011
Mobility support professionalwith across the board experience in wireless technology. Core strength in usage of
BES and Boxtone support. Enthusiastic team player with technical leadership and project management
experience of leading edge products from concept to delivery: Support, maintain, and administer
Results:
• Managed and maintained company’s mobility accounts with all 4 major providers. (AT&T, Sprint, Verizon
& T-Mobile). Worked closely with Senior Mobility Specialist to investigate and implement mobile
telecommunication support growth of company.
• Support 1400 end users both internally and externally on Blackberry and Smartphone technology.
• Support Executives on iPhone and Blackberry post deployment.
• Provide technical consulting for Help Desk Analysts and customers.
• Maintain a high level of technical knowledge on assigned products.
• Maintain technical expertise and knowledge about new versions and products.
• Use of Fixed Asset Management/Inventory ofmobility equipment (Track-IT)
• Successfully upgraded 150 World Edition devices over to latest Sprint or Verizon Bold devices.
Help Desk Analyst I 10/2010 – 02/2011
Support, maintain, and administer Windows XP Operating systems; install, configure, maintain and support mixed
environment of Microsoft products,MS Office Suite 2003-2007. Provided first level technical and IT support to
client user base for troubleshooting problems.
Results:
• Provided 1st level support for Cephalon products and applications.
• Support 1600 end users with hardware, network, and software support.
• Utilized all available resources to achieve results.Demonstrated aptitude for creativity and achieved results
with personal contributions.
• Utilized Bomgar and VPN technology for remote troubleshooting of PC and desktop applications.
• Worked with HEAT systemto enter service order tickets and assign to designated areas.
• Office 2007 certified with skills in MS Word, Excel, PowerPoint and Outlook.
• Successfully assisted in rollout of Office 2007 to 720 Remote users’offsite. Provided documentation and
support.Organized and orchestrated delivery process.
• Customer service.
A-Jon Construction – Springfield, PA 5/1992 – 12/1999
Office Manager 9/1997 –2/1999
Support, maintain, and administer Peachtree accounting software and PC based network systems. Install,
configure, maintain and support mixed environment of Windows 3.x, 95, and 98, Setup and configure printer
support,facsimile machines and copier equipment.
Results:
• Provided Desktop systemsupport.Responsible PC maintenance and set up.
• Developed and maintained scanneroperations throughout HUB Operations.
• Managed workers compensation and employee benefits for 30 employees.
Office Bookkeeper 5/1992 – 9/1997
Establish and maintain employee schedules; maintained accounts payable,accounts receivables,payroll and
bookkeeping.
Education and Training:
Walnut Hill College of Philadelphia, Philadelphia,PA
Associates Degree
Delaware County Community College, Downingtown, PA

4. Child Development Certificate
Delaware County Community College, Media,PA
Accounting Certification
West Catholic High School for Girls, Philadelphia,PA
Diploma
Microsoft Corporation A+
Hardware Core Certification
A+ Operating System Certification
National Honor Society
PHI THETA KAPPA ALPHA TAU EPSILON
Technical Expertise:
Platforms: Microsoft Windows® operating systems from 95 to Windows7
Applications: Kronos, SCCM, BES, Exchange, HEAT, ALTIRIS, Track-IT, and Boxtone, Service Management -
Service Now, LogMe In Rescue Technican Console
Tools: Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft
PowerPoint®, and Microsoft Outlook®), ServiceNow Incident Management System, LogMeIn
Rescue
References: Available upon request