1. RABII ELGUERMOUNI
6 Island Hill Ave. Unit 210
Malden, MA 02148
(857) 284-3781 | rabii.elguermouni@gmail.com
Work Experience
Acadian Asset Management Boston, MA
Senior Desktop Analyst April 2014 – Current
 Support remote locations in London, Tokyo, Singapore and Sydney
 Manage all hardware and software inventory
 Provide direct support for Executives and Senior Management
 Act as a liaison with 3rd party vendors for support and contract management
 Set up and configure mobile devices such as iPad, iPhone and Surface
 Utilize AirWatch MDM to better support/manage mobile technology
 Assist in setting up video/audio conference meetings
 Record and adjust company monthly meeting
 Proactive monitoring of Acadian’s issue tracking system to ensure timely response and resolution to issues and
requests
 Manage all phone extensions and voice mail accounts via Avaya Site Admin
 Run IT orientation for all new hires to provide them with login information and discuss some IT policies
 Supervise and guide two members of the desktop team
 Packaged and implemented 50+ applications into BMC Footprint Asset Core
 Develop Images to be deployed to the enterprise
 Meet with other IT managers to discuss goals and note any updates that might impact the firm
 Manage and control badge and fax system
 Project manager of upgrading all company PC’s, monitors and Bloomberg terminals
Bank of America Boston, MA
Desktop Analyst August 2009 – February
2014
 Part of team that supports 3 buildings in the downtown area with approx. 2500+ Business Partners
 Supported Wealth and Investment Management Division, Columbia Management and USTrust of Bank of
America
 Worked closely with traders/executives to understand their needs and to resolve any HW/SW issues
 Very familiar with the trader support applications, hardware, and infrastructure.
 Supported multiple market data and fixed income applications such as Bloomberg, Factset, MarketAxess,
Tradeweb, SameDay Cash and Asset Arena
 Proven skills in Windows XP/7, Microsoft Office 2007/2010/2013 and Antivirus software
 Utilized Active Directory for users and groups management
 Supervised and managed ticket queue and escalated issues to other internal teams when appropriate
 Built and re-imaged computers and set up equipment for new hires
 Utilized Smtools and Tivoli systems for applications install and configuration
 Remote desktop support via telephone and remote tools such as Dameware and Remote desktop
 Troubleshoot mobile devices such as Blackberry, iPhone/Tablet and Android
 Trained new hires on how to access bank network remotely (VPN)
Total Call Casablanca, MOROCCO
Computer programmer August 2007 – May 2008
 Created applications with PHP/MySQL technology for the Human Resource department
 Set up and created new email accounts for new employees
 Administrated all the mailing lists
Education:

2. Northeastern University – College of Professional Studies Boston, MA
Candidate for Bachelors of Science in Information Technology Degree Expected:2015
GPA: 3.846
Honors: Dean's List
Year Up, Inc. Boston, MA
March 2009 – February 2010
Year Up is a one-year, intensive training program that provides young adults 18-24, with a unique combination of
technical and professional skills, college credits, an educational stipend and corporate apprenticeship.
Institut Superieur de Gestion et d’Informatique (ISGI) Casablanca,
MOROCCO
Associate degree in Computer Science September 2005 – June
2007
Skills and Interests
 Proficient in computer languages and databases such as PHP/MySQL, HTML, JavaScript, C#, Java
 Working with ticketing software “Service Center and Maximo”
 Systems: Windows (Windows 7, XP, Vista, 2000, 98), Linux/Unix, Mac
 Hardware: Servers, Hubs, Routers, PC’s, Peripherals (Printers/Blackberries), Avaya/Cisco Phones.
 Software: MSOffice (Outlook, Excel, Word, Access), Lotus Notes, IE/8/10/11, Safari, Adobe, Citrix, Cisco
VPN, Active Directory.
 Networking: TCP/IP, DNS, DHCP, Ethernet, Proxy
References are available upon your request