The document provides details of the candidate's work experience and qualifications. It summarizes two job roles held by the candidate over 10 years: 1) Senior IT Engineer, Team Leader, and Presales Executive from 2006-2015 where he managed over 65 clients and provided IT support. 2) System Administrator from 2003-2006 where he supported over 100 computers connected to a server and ensured network uptime. The candidate holds an IT-related bachelor's and post-graduate diplomas and IT certifications.

1. Objective
Job Experiences:
: +966508740811 : w_ansari81@hotmail.com
I believe in performance based career development and would like to keep working at my maximum & deliver my best. I
am keen and always looking forward to enhance my skills further and I will prove my knowledge and experience to
benefit the organization.
Following are my job profiles which I have delivered for different organizations during my 10 years of experience.
• Sr. IT Engineer /Team Leader / Presales Executive
• System Administrator
S. No Organization Job Title Job Session / Duration
1 Zaptech Solutions
Dubai - UAE based IT Solutions Company
www.zaptechs.com
Sr. IT Engineer /Team Leader/
Pre Sales Executive
Aug 2006 to Jan 2015
Responsibilities:
 Successfully managed 65+ corporate clients at different locations around the UAE.
 Managing & arranging the service schedules of engineers as per Customers call request.
 Provide clients to L1, L2 and L3 level support.
 Gather client’s information, analyze the requirements and recommended them the solutions.
 On Site & Remote Desktop support to the users for their IT related issues and troubleshooting.
 Installation/troubleshooting of all kind of Servers, Mac PC’s, branded/assembled PC’s.
 Installation / Configuration and Managing Server’s, Active Directory, Group policies Etc.
 Configuring and troubleshooting of Microsoft Outlook, Outlook Express, Eudora on Mac, Mail on Mobiles
Installation / Configuration and troubleshooting of Antivirus on Desktops / Servers /Mobiles
and Android devices, such as Symantec, Norton, McAfee, Nod32, Kaspersky, AVG Etc
 Card level diagnostic and trouble shooting of systems, installation and configuration of various
operating systems, such as Windows Server 2008/2012, Windows XP, Win7, Win8, Mac OS.
Installation and configuration of all types of hardware peripherals such as Desktop, Laptops
Switches, Routers, Wireless devices, Printers (Local & Network), UTM devices, Scanners and all peripheral
devices.
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2.  Maintained hosting Servers & its control panel which involves domain & hosting registration, renewal of
domain & hosting accounts, ftp accounts creation, database creations, A record and DNS pointing, websites
uploading/downloading, email account creations, deletion, assigning permissions, assigning email disk quota,
email notification to the clients for domain & hosting expiries.
 Working knowledge of LAN/WAN protocols & services i.e.: TCP/IP, DNS, and DHCP.
 Installing and configuration of all kind of E R P software’s, such as TALLY, SAGE 300.
 Handling customer calls, raising tickets, assigning the service job to the respective engineers, follow-ups
with the clients and engineers if the job has completed until the ticket is closed.
 Training to co-workers and Engineers, if any new product launch by the Distributor or Supplier.
 Worked closely with the Customers/Clients to maintain concurrent work commitments, quality solution review
according standards and making sure the SLA should not be compromised.
 Maintained/managed the clients IT (hardware & software) inventories/assets and the important credentials.
 Preparation of Customers monthly and yearly reports of their IT service calls visits/incidents.
 Preparation of quotations, invoicing, AMC renewals and payment follow-ups.
 Involving in Hardware/Software purchasing from local suppliers/distributors as per Customer
requirements/needs.
 Played an important role in making proposals for RFPs and RFIs.
 Supported for sales in closing deals.
 Roles and Responsibilities as Technical Presales for Servers and Storage Solutions.
 Submitting the Deal Registration for all the Customers in IBM Global Partner Portal for Servers and Storage.
 Configuring IBM System X Servers and Storage in Presales Advisor Tool and submitting the Prices to Account
Managers.
 Preparing and writing the Technical Proposal document for the Customer along with the Pricing and design with
architecture and submitting it to the Account Manager
 Visiting with Account Managers to the Customer Site to study the existing and new requirement for the Servers
& Storage requirements.
 Ensure that all costing inputs are acquired by Sales Teams, including hardware/software configuration, effort
estimates, and professional services.
 Team Player, ability to work under pressure, Good organizational and time management skills
S.No Organization Job Title Job Session / Duration
2 Data Soft Consultants
Mumbai, INDIA (Business partner IBM, HP)
System Administrator May 2003 to April 2006
Responsibilities:
 1 0 0 + of Computers were connected with Mumbai Stock Exchange Server.
 Installing and configuration of commodity and general software’s and its troubleshooting.
 Identify and escalate priority issues call back and response time of users are based on severity level.
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3. Qualification:
Excellency in Languages:
Personal Details:
 Making sure 100% uptime connection availability with Mumbai stock exchange for commodity agents.
 Making sure the backup machines are available for users in case of any hardware failure.
 Plans, executes and coordinates the deployment of PCs, Laptops, Network and Standalone Printers and other
IT Client Hardware.
Assembling and troubleshooting of all kinds of personal Computers and Peripherals. Optimized the Helpdesk
response system, provided internal customer service to troubleshoot and resolve IT issues and restore
employee relations.
 Installation & configuration of various operating systems, such as Windows Server 2003, XP, Vista
 Understands technical aspects of own job; Makes self availability all the times to users to help; solve professional
and technical problems or issues.
 Setup Internet & Network Sharing and Designing & implementing operating system bases security parameters
over a LAN.
 Installation, updating and patches of Software’s, OS and Installation of internet modem & switches.
 Building and maintaining support documents and systems, and working in a team environment.
Bachelor in Computer Science from Gulbarga University, Gulbarga, Karnataka, India 2002
Post Graduate Diploma in Computer Management from Bharatiya Vidya Bhavan, Mumbai, India 2003
Microsoft Certified Solution Associate (MCSA) – Microsoft ID: MS0610317643
ITIL Foundation Certified in IT Service Management – Reg No: 5321228
Having an excellent understanding in the reading, writing & speaking of the following languages:
 English
 Arabic (Reading, Writing)
 Urdu
 Kannada
Visa Status: Employment Visa (Transferable Iqama)
Driving License: Valid UAE Driving License
Passport No: J6476779
Place of Issue: Dubai
Nationality: INDIAN
Marital Status: Married
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