1. มณฑปรัตนวรพงศ์ +66 8 9204 2476 (Mobile) mondhob@gmail.com
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Name Mr. MondhobRatanavorpongse
Date Of Birth 21 July 1977
Personal Particulars Male/Thai/Married
Residential Address 75/1 Eakamai 1 Sukhumvit 63 Road,
Klongton Nua, Wattana, Bangkok 10110
Latest Position Assistant Manager
Latest Job Function Information System
Latest Industry Sector Sales and Retail
Latest Career Level Mid-Level
Highest Education Master of Science (CEM)
Work Experience 12 years
Executive Summary and Areas of Expertise
Twelve years of experience in IT operation management, IT related projects management,
network/infrastructure management with data centre operation management, Windows system
administration, troubleshooting and repair. Vendormanagement on design, install, configure and
maintenance. Adept at working on multiple simultaneous projects efficiently and accurately. A
team player who also can work well independently with flexible scheduling availability for
emergencies and other unusual situations.
Work Experience
Epson (Thailand) Co., Ltd. December 2013 – June 2015
Assistant Manager
 Planning and coordinating IS projects for local, regional and Japan offices.
 Harmonising policies and regulations between affiliate offices across the S.E.A offices and
Japan Head Office.
 Provide technical support include diagnose, repair, setup and configuration.
 Resolve technical software/hardware operation/network.
 Data Centre leader.
 Helpdesk service and system admin in plan, within the defined SLA.
 Contact, manage and supervise Preventive Maintenance activities of Data Centre.
 Manage and control online helpdesk OHISS and oversees outsource monthly performance
to evaluate and produce report for Back Office Division.
 Control and manage IT inventory and produce summary report of computer and
peripheral assets movement.
 Analyse network traffic and performance and propose improvement.
 Conduct and document results of UATs
 IS budgeting control and planning.
 Manages task, cost and time estimates to support project plans.
 Contact person and delegate focal point between office and outsourcing.
 Participate in meetings with vendors for IT development.
 Assist in rollout assign regional/local projects.
 Assist users experiencing difficulties.
 Assist users in defining needs and assist in selecting criteria.
 Mentor junior staff. (outsource)

2. มณฑปรัตนวรพงศ์ +66 8 9204 2476 (Mobile) mondhob@gmail.com
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The Thai Credit Retail Bank PCL. June 2005 – December 2013
Deputy Manager
 Planning and coordinating IT projects.
 Oversees IT daily operation and coordinate with other business unit to achieve company
goals.
 Configure and manage Cisco Call Manager Version 4.0 and manage IP Phone inventory for
users.
 IT Operation team supervisor on Core Banking System (AS400) running Silverlake
Applications.
 IT Helpdesk team leader on all IT support activities.
 Data Centre team leader.
 Conduct and document results of SITs/UATs
 Contact, manage and supervise Preventive Maintenance activities of IT Data Centre.
 Manage and control IT Helpdesk Logs (E-Helpdesk application) and oversees IT outsource
monthly performance to evaluate and produce report for IT director.
 Control and manage IT inventory and produce summary report of IT asset movement.
 IT department budgeting control and planning.
 Develop operation manuals and user guides.
 Contact person and delegate focal point between bank and IT outsourcing.
 Administrating activities and support activities of other IT divisions.
 Participate in meetings with vendors for IT development.
V.P.N. Collections Co., Ltd. September 2004 – May 2005
Senior Administrator
 Oversee all administrating activities and support activities of other divisions such as
Engineering Division and Architecting Division.
 Control office supply stocks.
 Assisting Managers in computing matters and solve problems regarding about the
computers that requested by others.
 Delegating authorities and assign duties to subordinates in the administration division to
assist other staffs in the office.
 Ensure the smooth transition of the workflow and tasks assigned from Managing Director.
 Assisting Human Resource Manger to filter, interview and selecting the candidates.
 Ensure all computer equipment in the office work properly.
 Administering computer – manage user profiles, allocating resources, printer sharing and
connections, LAN networking administration.

3. มณฑปรัตนวรพงศ์ +66 8 9204 2476 (Mobile) mondhob@gmail.com
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Progisys Asia Co., Ltd. May 2004 – September 2004
I.T. Officer
 Assisting Marketing Manager in finalising the deals and help making decision in selecting
the qualified candidates for requested position.
 Conducting interviews with potential engineers for proposed position.
 Negotiate salary and daily rate with both engineers and clients to ensure that the figure
meets both ends with satisfaction.
 Prepare and control proposal to be submitted to the clients.
 Ensure all computer equipment in the office work properly.
 Database control using Microsoft Access of candidate resume.
 Enters, Stores, Sorts and Searches for suitable candidates for the positions requested from
the clients.
 Contact, comparing quotations,make preliminary decision and purchasing computer
related parts, computer equipment, and office automation.
 Administering computer – manage user profiles and accounts, allocating resources, printer
sharing and connections, configure LAN networking administration.
 Organise meeting with client and potential candidates.
 Process of Visa & Work-permit for expatriates. Documents preparation and control.
 Participate in meetings with clients for business development.
JV Oil & Gas Asia Services, Thailand November 2001 – May 2004
I.T. Officer
 Ensure all computer equipment in the office work properly.
 Database control using Microsoft Access of candidate resume.
 Enters, Stores, Sorts and Searches for suitable candidates for the positions.
 Purchasing computer related parts, computer equipment, and office automation.
 Administering computer – manage user profiles, allocating resources, printer sharing and
connections, LAN networking administration.
 Organise meeting with client and potential candidates.
 Process of Visa & Work-permit for expatriates. Documents preparation and control.
Skills
Windows Skill
 Installation window 2003, 2008 and 2012 all platforms.
 Migration window NT to 2000 and 2003 and 2008 AD.
 Manage active directory windows 2000 2003 and 2008 and setup GPO.
 Implement DNS, DHCP on windows system.
 Manage Microsoft Exchange 2003 server and ISA 2000-2006 server.
 Manage Windows 2008 Cluster server.
 Setup and manage Symantec backup exec 2012 on window system.
 Grant permission files and folders.
Other Skill
 Manage HP NAS network storage
 Setup push mail on iPhone and smart phone

4. มณฑปรัตนวรพงศ์ +66 8 9204 2476 (Mobile) mondhob@gmail.com
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Education
2003 – 2004 Master of Science (CEM)
Assumption University
GPA 3.7
1997 – 2001 Bachelor of I.T.
Charles Sturt University
GPA 3.0