Douglas Mooney is a senior level systems administrator with over 15 years of experience supporting Windows servers, virtualization technologies, storage area networks, and networking hardware. He has held roles as a lead network administrator, senior systems administrator, and on-site technician. Mooney has extensive expertise in Windows server administration, VMware, Hyper-V, Active Directory, and virtual/physical networking and storage solutions. He aims to contribute his leadership and technical skills to a challenging systems administration position.

1. DOUGLAS V. MOONEY
3179 Merritt Rd. Ypsilanti, MI 48197
(734) 395 – 4949, dmooney2@emich.edu
OBJECTIVE
A challenging position within System’s Administration where I can contribute my senior level
III support experience along with my expertise in Virtual & Storage Networks.
SKILLS
O/S: Windows Server 2010, 2008, and 2012. Windows 2000, XP, 7, 8.1 and 10. VMware 4.1,
5, 6. HyperV 2008 and 2012. Mac OS 10.0-10.11.
Software: Great Plains, Thompson Reuters Tax Apps, MS Office.
Hardware: Dell Laptop, Desktop, Server, Networking and SAN devices. HP Servers, and
laptops. SCALE San’s. CISCO ASA routers and Aironet AP’s.
EXPERIENCE
June-2015 to Dec-2015 Vision Computer Solutions Northville, MI
Lead Network Administrator / Service Desk Manager
Lead service desk technical resource and manager.
• Reduced ticket volume and technical dispatches by over 80%.
• Lead tech in active directory and domain resource support tickets.
• Improved customer satisfaction rates by standardizing improvement methods to 97%
satisfaction.
• Managed all aspects of the service desk, from daily operations, to monthly and yearly strategic
planning.
• Recreated project execution strategies to drastically reduce error rates, and increase customer
satisfaction.
• Created KPI’s to improve department service delivery.
• Reduced recurring and labor intensive incidents by analyzing and improving trends.
• Managed and ensured all SLA’s were delivered as promised and in most cases surpassed by
double or triple the agreement.
• Analyzed new products, designs, and team ideas to institute throughout department.
2011 to June 2015 Dynamic Edge Ann Arbor, MI
Senior Network Systems Administrator, Network Virtual Server/Storage Expert
• Acted as primary point of contact and technician for a number of companies and firms
performing services such as office moves, new application deployments, growth plans and
acquisitions were managed and completed.
• Received numerous customer, project and peer testimonials demonstrating my innate ability to
excel in personal relations and technical executions.
• Created and executed project plans for emergency and planned requirements. Executed plans
with a 99% satisfaction rating.
• Served as last technical resource if the rest of the support department was unable to solve an
issue with assigned clients
• Technical expert in virtual server technologies, SAN’s, and extensive backup technologies.
Mastery of replication between sites, datacenters, and 99% up-time technologies.

2. • Led other client liaisons on projects ranging from office moves, application migrations, and
VMwareHyperV issues.
• Complete network overhaul’s, re-design’s and build outs to support new and existing systems
with dramatically higher satisfaction than other technicians.
• Served as company expert on complex and sensitive VMware and HyperV issues.
• Disaster recovery and scalability in both virtual platforms, created methodologies that resulted
in minutes of downtime when outages occurred.
• Mastered all aspects of DHCP, DNS, AD, GPO’s and other Windows network realms.
• Presented and determined best vendors/products to solve common problems on the standards
committee. Built case studies, business plans, development strategies and training documents
for new products to conduct launches.
• Mentored and created documentation on common projects, and the client liaison position for
the rest of the corporation to avoid pit-falls.
• Worked with SCCM and Windows Deployment Service to automate deployments and decrease
errors. Created apps in APPV environments for fast on-demand deployments.
2003 – 2011 Computer Professionals Ann Arbor, MI
On-Site, Network Systems Administrator / Technician
Provided end-user computer support to a variety of companies and firms. Maintained company wide
computer networks, software and hardware.
• Extensive knowledge of logon scripts to include mapping drive letters according to department,
connection of all network drives on property and configuration of system parameters.
• Experience with Exchange server 2003-20013, creating, deleting and managing mailboxes.
• Experience with a multitude of desktop applications, with a developed talent to “fix anything”.
• Expertise in troubleshooting system problems with system logs and performance logs.
• Vast knowledge of all antivirus applications installing as managed and unmanaged modes, and
cleaning of virus infected machines using a variety of tools and applications.
• Experience cloning, ghosting, and imaging hard drives and drive arrays, cd’s and other media
for backup and transition purposes.
• Worked closely with audio/visual departments to implement and support projection, sound, and
portable workstations in large meeting rooms.
EDUCATION
• Master’s in Business Administration.
Eastern Michigan University, Graduated in 2014
• Bachelor in Business Administration with specialization in Supply Chain Management
Eastern Michigan University, Graduated June 2011.
• MCSA: Server 2012. 70-410,70-411,70-412. Completed 2013.
• MCSE: Server 2012 Server Infrastructure. 70-413 70-414. Completed 2014