Rashna Maharjan is seeking a challenging and rewarding career where she can utilize her communication, management, and organizational skills. She has experience providing remote software support and installing various programs. Her previous internships included assisting physical therapists and updating patient records. She has strong computer skills including installing operating systems, configuring networks, and troubleshooting remotely. Rashna earned a Bachelor's degree in Biotechnology from Northeastern University where she was on the Dean's List.

1. RASHNA MAHARJAN
109 Highland Avenue, Somerville, MA 02143
Cell: 617-602-6066 | Email: rashnamaharjan445@gmail.com
Job Objective
To pursue a highly rewarding career, seeking for a job in challenging and healthy work
environment where I can utilize my communication, management and organizational skills and
knowledge efficiently for organizational growth.
Work Experience
ANF/MITC: Chelsea, MA 02150 Jun 2016 – Aug 2016
Position: User Support (Summer Intern)
Responsibilities:
 Provided remote software technical support to users in over a 22 MA state agencies.
Installed various software including: Internet Explorer upgrades, Chrome, Firefox, Adobe
Acrobat, Visio Project, SnagIt, Lectora Inspire, Crystal Reports, QuickBooks, and more.
 Performed remote desktop connection (RDC) to user PCs to do manual installations.
Utilized Novell Zen works Desktop Management Software to locate, send bundles to
users, and verify installation. Used various network commands to determine if PCs on
network and what address they use (PING, IPCONFIG, etc.), and move file to user pcs,
across three different network domains.
 Monitored, updated, resolved, and closed user request tickets in the BMC Footprints
problem tracking system on a daily basis. Worked along with other software support
staff, phoned and emailed users as needed.
 Built and maintained effective relationships with peers and upper management.
 Educated users on installing and updating software.
 Provided desktop support including setting and resetting of BlueZone applications,
common links, and Oracle applications.
Cambridge Physical Therapy: Cambridge, MA 02141 Sept 2011- Oct 2011
Position: Intern, Assistant Physical Therapy
Responsibilities:
 Updated visiting patient’s record
 Worked on various equipment used for therapy
 Strong interpersonal skills, coordinated with patients and physical therapists
Computer Skills
 Upgrade or replace components of a laptop, desktop, printer, or scanner based on
customer needs
 Configure computers to attach to an existing network
 Implement basic physical and software security principles

2.  Experienced in Upgrading Hard Disk, RAM, Disk Drives and Operating System
 Experienced in Installing Windows XP, Vista, Windows 7, Microsoft Server 2008
 Familiar with RDC, Apple Remote Desktop to troubleshoot remotely
 Experienced in VoIP phone setup and troubleshoot basic problems
 Good Knowledge of Microsoft Office 2003/2007/2010 Suite (Word, Excel, Access,
PowerPoint, Outlook)
 Good Knowledge of TCP/IP Model
 Basic knowledge of mobile operating system such as iOS and Android operating system
and, troubleshooting mobile devices
 Experienced in managing an inventory
 Assess customer needs, analyze possible configurations, and provide solutions or
recommendation for hardware, Operating systems, networking, and security.
Education
 Northeastern University: Boston, MA June 2015
Bachelor of Science Degree in Biotechnology (Dean’s List)
Awards/Scholarship
 Northeastern University: Boston, MA (Dean’s List) June 2015
 Louisiana Tech University: Ruston, LA (Dean’s List) May 2013
 Quincy College: Quincy Center, MA (Dean’s List) May 2011
Involvements/Activities
 Volunteer Research Assistant, Bioengineering Department
 Cultured different cell lines (rodent neuronal cells, cancer cells and human progenitor
cells) on microelectrode arrays for various in vitro neural interface studies
 Organized and managed overall laboratory functions
References:
 Available upon request.