Juan Torres is an experienced IT professional with over 14 years of experience working in IT initiatives including planning, analyzing, implementing solutions, and project management. He has extensive knowledge in areas such as network and system security, business support, solution delivery, Active Directory, and ITIL best practices. Torres holds a Bachelor's degree in Computer Science and has worked in various IT roles for companies such as Hewlett Packard Enterprise, P&G Pharmaceuticals, and CTS Caribbean Agency, gaining experience in areas such as server administration, network administration, customer support, and project leadership. He is proficient in technologies including Windows, Linux, Exchange Server, and networking tools.

1. Juan A. Torres Morales
HC 61 • BOX 4565 TRUJILLO ALTO PR 00976
PHONE (939) 717 2680 • E-MAIL JUAN_TM@HOTMAIL.COM;
Qualification Summary
Efficient and organized IT profesional, over 14 years of experience. Working in IT initiatives while
participating in planning, analyzing, and implementing solutions in support of business objectives.
Responsible resource with vast knowledge providing comprehensive secure network design, system
analysis, and full lifecycle project management. Hands-on experience leading all stages of system
development efforts, including requirements definition, design, architecture, testing, and support.
Organized project and program leader; able to coordinate and direct all phases of project-based
efforts while managing, motivating, and guiding teams. Holds B.S. degree in Computer Science and
ongoing professional training in strategic sourcing, industry/supplier benchmarking, category / SME
management, supplier/contractor assessment, IT services, global supply chain, strategic
procurement and contract management.
AREAS OF EXPERTISE
• Network and Systems Security
• Cost Benefits Analysis
• Business Support
• Solution Delivery
• Active Directory
• HP Contract Management
• Microsoft Tools
• Procurement Processes/SOW
• GMPs
• Web Maintenance/Web application
tools
• ITIL Knowledge (Lifecycle /Service
Management)
• Data Integrity / Disaster Recovery
• Risk Assessment / Impact Analysis
• Contingency Planning
• Team and Project Leadership
• Server Administrator
• Operations / VOIP service
• Customer Support
• Assets management / Inventory
• IQ/OQ Validations Protocols
• Voice Systems (Audix /PBX)
• Agile System (Mobile devices
• IT Site Decommission owner
Technical Proficiencies
Platforms: Windows 9x/NT/2000/XP/Vista/Win7, MS Exchange Server, Unix, Linux, Mac OS, Win
server 2000/2003/2008 R2,2012, Novell, HP Open VMS
Networking: LAN/WAN Administration, VPN,
Languages: UNIX Shell Scripting, C++, HTML, Java, JavaScript, Cobol
Tools: LAN Manager, What up Gold, Checkpoint Firewall, Norton Firewall and Ghost,
McAfee/Norton Virus Protection Utilities, Microsoft Office Suite (Word, Excel,
PowerPoint, Outlook, Xp/2003/2007/2010, Access, MS Project, SQL, SMS, Ethernet, IP
Solaris, etc..

2. Professional experience
Hewlett Packard Enterprise, IT Service Manager September 2009 – Present
Responsible for delivery of daily IT works in Puerto Rico and Dominican Republic, Guatemala and Ecuador
Management of on-site contractors and daily work coordination. Assistance as first level escalation point
for any issues at the site for both site team and P&G customer. Support to Service Leaders and Service
Coordinators to resolve issues with service delivery at the sites. Responsible for gathering monthly
Scorecard site data (i.e. SLA measures, Customer Satisfaction Score, Infrastructure Reliability). Serve as QA
site leader. Customer Survey Follow-up. Responsible for tracking / reporting progress against local
initiatives and projects. Responsible in IT infrastructure site decommission process. Customer Consultant
for new technologies, Vendor management and Applications development. Relationship Building. SLA
Incident and Problem Management. Project Management/Initiative Management. Escalation
Management. Disaster Recovery Coordinator. Maintains a strong background in organizational and
operational management; has developed, implemented and managed global supply chain and sourcing
programs that effectively reduced total costs and improved on time delivery
As a Project/Program Manager I have managed cross-functional teams consisting of Customer, IT
Engineering, Quality Assurance, Process Engineering, Operations, Manufacturing, Logistics, and Site
level Procurement and Finance, both internally and among supplier organizations, in order to ensure
an effective level of customer satisfaction. Experienced in developing, implementing and managing
processes and programs that reduced costs, improved service and exceeded all corporate
objectives/metrics. Experience designing and monitoring an execution of software, testing and
implementation plans; and conduct post implementation evaluations of systems. Develop
recommendations to change system requirements to meet the needs of multiple users and/or
alternatives for consideration when problems arise. Plan, construct, and maintain databases for data
storage, manipulation, and retrieval. Have working knowledge of AGILE principles for project
management and file storage solutions
HP Server & Network Integrator October 2008 – September
2009
Responsible for the Installation and configuration of new network devices (Servers, routers, switches),
and for server Migration Data, Upgrades, Patches, etc. Worked with transition and migration from
Netware groups to new context in a root. Project management. Coordination of schedule with 3P
vendors. Server backup/restore system owner. This position will have responsibility to act as first point of
contact to warranty the End to End operation of Infrastructure Support Services (local and remote)
related to P&G PR locations. The Support Services include remote call centers, networking centers of
expertise, and local day-to-day on-site support technologies. Technologies include Servers, Wide Area
Network, Local Area Network, Problem Management software, internal and co-location network. Work
with end-users to minimize impact when a production application fails. Insures proper resolution of any
system issues as established in the SLA. Provide on-call support outside of regular business hours as
needed. Complete special projects as requested; validating functionalities; analyzing existing applications.
Partner with release management, ensuring minimal impact to production with new releases. Assist
business users and analysts during user acceptance tests. Review detailed design specifications, test plans,
user/ops documentation for functional/technical completeness. Collaborate with development teams to
work through applications interdependencies. Maintain and support production, reporting, QA, and DR
areas such as migration/maintenance of programs/data. Ensure effective flow of communication between
IT management and users including escalation of system issues. Ensure proper follow-up and

3. documentation in response to all incidents reported
P&G- Pharmaceuticals, Manati, Puerto Rico
ABM & HP IT Technician Services Dec 2003 – October 2008
Site operational leader. Server and Network administrator [LAN/WAN]. Transition and migration of
new technology [operating systems] to existing equipment and/or new models. Site server
backup/restore system owner. Installation and configuration of computer and servers. Site’s Daily
Management System owner. Customer Technology Advisor. Owner of Information technology
equipment and computer validation area. Site Communication’s system owner (telephones, video
conferences...) Knowledge in site Safety Procedures and cGMPs. Owner of intranet web page
interface. Provide 1st and 2nd level support to the users located Puerto Rico PG Sites. Work as
Resources for local, regional and global projects. Creation of employee’s access profiles using Active
Directory. HP Quality system and SOP owner. Specialized experience installing and troubleshooting all
version of Windows OS, Office 1998 - 2007, Adobe Acrobat, Symantec Endpoint Protection, Altiris,
workstations and peripherals, and collaborative technologies (Office Communicator, Webex, or
Jabber). Experience implementing and troubleshooting Wireless solutions.
Computer Technician - CTS Caribbean Agency September 2003 – Dec
2003
Responsible for the transition and migration of new technology [operating systems] to existing
equipment and/or new models. Management of employee’s access profiles. Site server
backup/restore system owner. Second level of support of Customer service. Specialized experience
installing and troubleshooting Windows OS , Office tools , Antivirus Systems and customer service
support.
Education
Capacitacion IT - Ethical Hacking 80 hours
TechnoloicValley Institute - 80 hours MCITP Course
July 2014
July, 2012
• Windows Server Active Directory, Configuring
• Windows Server Network Infrastructure, Configuring
• Windows Server 2003-08 R2, Server Administrator
University of Puerto Rico at Bayamon August 2002
• Bachelor Degree in Computer Science
Volunteer experience
• Member of the university team for the Red Cross blood collection
• Participation in various recycling campaigns.

4. Thank you for reviewing my information and given my experience and training at HP I would
welcome the opportunity meet with you to discuss my qualifications and your corresponding
hiring needs ASAP.
Sincerely, Juan Torres