Ashis Kumar Swar has over 21 years of experience in customer service and technical support roles. He is currently the Branch Service Incharge at Stovekraft Private Limited, where he coordinates service activities and ensures timely resolution of customer issues. Previously, he held service head and customer care roles at Arise India Limited and PKL Limited, where he was responsible for coordinating service operations and managing customer queries in assigned regions. He has expertise in CRM systems and strong communication and problem-solving skills.

1. Ashis Kumar Swar
C/O- Pradip Bhatterjee, Deshpriya School Road, Nandankanan, P.O- Nabapally, Barasat, Kolkata 700126
 9433378992 / 8697748161  ashiskumar.swar@gmail.com
PROFESSIONAL EXPERIENCE
STOVEKRAFTPRIVATE LIMITED December 2011 – Present
Branch Service Incharge
 Service Coordination Responsibilities
Looking West Bengal & North East Region
 Accountablefor
 Coordination with HR Ops team to ensure timely receipt of offer letters / ID cards, etc
 Coordination with Local Principles to ensure timely product training for the new joinees
 Training new joinees on CRM in the first week of joining
 Coordination with All India Service Head to ensure that CRM ID's are created for new
service centre and leads are mapped
 Updation of team list (contact no) and hierarchy (reporting manager) for employees on a
weekly basis (every Friday) to All India Service Head
 Follow up with HO Service Department (Spare Manager) Spare Indent for resolve the
complain as per requirement
 Collect Service Report and Update CRM
 Ensuring that regular calling is done on the CRM base by the team. Doing audit calls on
CRM base (wrong nos / not responding leads entered) to ensure correctness of customer
interactions in CRM every day
 Collation and tracking of customer queries received in the region and ensuring timely
resolution in coordination with All India Service Head
 Coordination with Dealer, Distributor for there service requirement, replacement issue with in
a week
 Review of Technical Tranning. Subsequently every 3 months for Service Engineer and
Service Centre
 Queries & Monitoring Requests & Complains (QRC)
 To maintain the ledger of defective spare parts return to the HO. Also along with Defective
Product as per the Sales Replacement.
 Ovar all activities related with the Customer Care Managment
BRANCH SERVICE INCHARGE ( Service & Technical Support)
PROFESSIONAL WELL CONVERSANT WITH CRM & SERVICE ACCOUNTS with a rich
experience of 21+ Years
Seeking challenging assignments in Service Operation (Back-end Service & Technical Support) domain across the
Industries preferably like Manufacturing, Small/ Heavy Machinery, Automobile/ Auto-ancillary,Home Appliances

2. ARISE INDIA LIMITED April 2009-November 2011
Service Head
 Service Coordination Responsibilities
Looking West Bengal Region
 Accountablefor
 Coordination with HR Ops team to ensure timely receipt of offer letters / ID cards, etc
 Coordination with Local Principles to ensure timely product training for the new joinees
 Training new joinees on CRM in the first week of joining
 Coordination with All India Service Head to ensure that CRM ID's are created for new
service centre and leads are mapped
 Updation of team list (contact no) and hierarchy (reporting manager) for employees on a
weekly basis (every Friday) to All India Service Head
 Follow up with HO Service Department (Spare Manager) Spare Indent for resolve the
complain as per requirement
 Collect Service Report and Update CRM
 Ensuring that regular calling is done on the CRM base by the team. Doing audit calls on
CRM base (wrong nos / not responding leads entered) to ensure correctness of customer
interactions in CRM every day
 Collation and tracking of customer queries received in the region and ensuring timely
resolution in coordination with All India Service Head
 Coordination with Dealer, Distributor for there service requirement, replacement issue with in
a week
 Review of Technical Tranning. Subsequently every 3 months for Service Engineer and
Service Centre
 Queries & Monitoring Requests & Complains (QRC)
 To maintain the ledger of defective spare parts return to the HO. Also along with Defective
Product as per the Sales Replacement.
 Ovar all activities related with the Customer Care Managment
PKL LIMITED February 2004 - March 2009
Customer Care Associate
Looking Eastern India Region
 Accountablefor
 Coordination with HR Ops team to ensure timely receipt of offer letters / ID cards, etc
 Coordination with Local Principles to ensure timely product training for the new joinees
 Follow up with HO Service Department (Spare Manager) Spare Indent for resolve the
complain as per requirement
 Collation and tracking of customer queries received in the region and ensuring timely
resolution in coordination with All India Service Head
 Coordination with Dealer, Distributor for there service requirement, replacement issue with in
a week
 Review of Technical Tranning. Subsequently every 3 months for Service Engineer and
Service Centre
 Queries & Monitoring Requests & Complains (QRC)
 To maintain the ledger of defective spare parts return to the HO. Also along with Defective
Product as per the Sales Replacement.
 Ovar all activities related with the Customer Care Managment

3. USHA INTERNATIONAL LIMITED May 1999 – December 2003
Service Engineer
 Accountablefor
Repair Small Home Appliance Product & Spare Operation
EUREKA FORBES December 1997 – February 1999
Service Engineer
 Accountablefor
Repair Water Purifier, Vaccum Cleaner
APARNA MARKETING PRIVATE LIMITED November 1995 – November 1997
Service Engineer
 Accountablefor
Repair & Assemble Vending Machine (Tea, Coffee Machine)
PERFECT ELECTRICCONCERN LIMITED May 1993 – October 1995
Purchase Officer
 Accountablefor
Entire PurchaseOperation for ManufacturingUnit

4. CCOORREE CCOOMMPPEETTEENNCCIIEESS
Sales Support
-Office (Excel, Word, PowerPoint)
Communication
toworkunder pressure
EDUCATIONAL CREDENTIALS
Pursuing Electronics & Telecommunication Engg. from Gorge Telegraph Training Institute
(Awarded 1st class Diploma Engg. In “Electronics&TelecommunicationEngg.” Threeyears course from The
Gorge Telegraph Training Institute in the year 1992)
Higher Secondary 1989
West Bengal Council of Higher Secondary Education
Madhyamik 1986
West Bengal Board of Secondary Education
OTHERS EDUCATIONAL
 Completed A special Training program on Computer Hardware & Application in E.R.T.L. (E) from
25th January to 9th February 1993
 Also completed a special training program on MicroprocessorAssemblylanguageProgramming
in E.R.T.L. (E) from 25th January to 9th February 1993
PERSONAL INFORMATION
Father’s Name: ABYAY KUMAR SWAR
Date of Birth: 15th January,1970
Language Proficiency: English, Bengali and Hindi
Marital Status: Married