Ranjit Singh is seeking a job that allows him to apply and enhance his knowledge, managerial, innovative, and leadership skills. He has over 10 years of experience in the service industry, distribution networks, and dealer networks for companies like Ceasefire Industries and Exide Industries. Currently he is the Service Manager at Ceasefire Industries, where he oversees 60+ technical staff providing service across India. Previously he held roles like Area Service In-charge at Exide Industries and Service Executive at Amco Batteries, where he managed service centers and teams. He has a bachelor's degree in electronics and communication engineering.

1. Ranjit Singh
Address: SRB-119C,Shipra Reviera,Indrapuram
Ghaziabad, Uttar Pradesh (INDIA) – 201001
E-mail: ranjitexide@yahoo.in
Phone: +918375817303
JOB OBJECTIVE
To Work in a challenging environment where I can apply and enhance my Knowledge, managerial, innovative
and Leadership skills for the development of the Organization
PROFESSIONAL PROFILE
10+ years of experience inservice Industry, Distribution Network, Dealer Network. OEMS.Presently Designated
as Service Manager (heading services pan India) in ceasefire Industries Ltd (Noida) dealing in Fire safety and
security solutions. Worked with EXIDE INDUSTRIES LTD (India’s No.1 Battery Company) – Company Turnover
6500 Cr as Area service Incharge. Exposure in Branch Service Responsibilities,Managingfive service Centers and
a service Team of 45 persons including in-house, field Engineer and service center Supervisors.Area covered
West U.P and Uttarakhand.
WORK EXPERIENCE
CEASEFIRE INDUSTRIES LTD Aug 2015 to continue…
MANAGER-AMC &SERVICES
Ceasefire Industries Limited is an Indian conglomerate headquartered in Noida (National Capital Region)
near New Delhi, India. It offers fire safety and security solutions across various segments and industries
by the brand name "Ceasefire".
JOB PROFILE
 Managing and supervising 60+ technical staff for services on pan India basis, motivating and
guiding them.
 Handling and providing service for full product range including Fire extinguisher to intelligent
Fire Alarm System to Auto detection activation fire quell, suppression and Hydrant system to
perimeter vigil, CCTV, Access Control and Burglar Alarm system.
 Optimized client interaction, cultivated meaningful relationship builton instant rapport, and followed
through on all client issues through electronic complaint management software to get client satisfaction for
after sales service and maintaining TAT.
 To identify system (product) conditions under complaint calls, to determine their cause and to recommend
corrective actions.
 Daily monitoring of ECMS and analyzing the complaints calls to conclude effective closure within TAT.
 Effective Manpower planning of AMC/PMC visits for executing
 Collecting and analyzing data, then using it to plan and execute the AMC/PMC Visits and submitting and
maintaining the reports in database and providing data to sales team for renewal/fresh prospect.
 Maintain effective control of expenses by regularly examining field engineer’s movements on service calls.
 Investigating technical issues
 Conducted performance reviews and provided recommendation for training and counseling to
employees on a disciplinary note.
 Assisting in the development of a customer service policy for the company
 Assisting in the recruitment process for technical team and conducting Product Training program.
 Accurately recording service times, job costing and invoicing in the service Department.
 Providing high quality, up-to-date documentation for all service arrangements.
 Taking corrective action where inadequate performance is suspected.

2. Exide Industries Ltd.
Branch Service Officer May. 2013to Jul2015
Western U.P & Uttrakhand
JOB PROFILE
 Managing Branch service activities&dedicated service Team with the objective of complete customer
satisfaction by delivering and executing timely resolution of customer complaints,Area covered West u.p
and Uttarakhand.
 Handling Industrial segment Batteries of Company that include Inverter range of Batteries,UPS Industrial
batteries(VRLA Batteries),Solar Monoblocks,Telecom cells, Traction cells and Power Project Cells (2Volts
Cell)
 Managing 5 service center in the entire region 3 in west u.p and 2 in Uttarakhand and managing a team
of45 service staff including field engineers, in-house technicians and service center supervisors.
 Timely resolution of the customer, industrial and institutional complaints and maintaining a healthy TAT
 Administering service centers for warranty batteries tested and giving final decision.
 Conducting Cut open Analysis every month of Inverter range of Batteries, VRLA Batteries, Telecom cells and
submitting the report to Factory.
 Carrying out Monthly Audit in the service centers in my region to ensure smooth functioning and guidance
required by them.
 Conducting Product training sessions in the service centers and Distributors Place on regular basis .
 Maintenance of Service Software Database from complaint login to its closure.
 Inventory management & logistic control.
 Visit to institutional, industrial customers and Dealer distributor network.
 Organizing service camps/training camps /Dealer meet at various places for customer service, satisfaction
and analyzing customer feedback
Amco Batteries Ltd. Aug 2006 to Apr2013
Service Executive
Western U.P &Uttarakhand
Amco Batteries Ltd is a group company of Amalgamation group awarded with QS9000:1998,ISO9001,ISO14001
and TS16949 is the leading lead acid battery manufacturer with wide spectrum of world class high performance
batteries for automobile industries. The company has the privilege of being an exclusive supplier to Hero
Motocorp,HMSI,TVS,YMIL,BAJAJ,ROYALENFIELD.Companyalso supplies 4-Wh batteries to Tafe
Tractors,Sonalika,Cummins India ltd etc.
JOB PROFILE
 Service in charge of western U.P And Uttarakhand
 Providing service to around 90 Numbers of Dealers in the mentioned territory that includes warranty
administration, foc warranty settlement.
 Managing service activities in Ghaziabad branch and Dehradun branch.
 Visiting and monitoring OEM after sales service to Hero Honda,HMSI,TVS,YMIL,BAJAJ,TAFE,SONALIKA
 Organizing dealer meet/seminar at various places to educate and promote our product.
 Organizing service camps at various places for customer service, satisfaction and analyzing customer
feedback

3.  Coordinating the training for dealer Service Staff - wherever necessary
 Visit to OEM,Dealers and Distributor network.
 Achieving budgeted Sales Targets through the Dealer Network in Uttarakhand.
Continue …
Kaytron Components Pvt Ltd . Sep. 2002 to July 2006
Quality Control & Production Engineer
Kaytron Components pvt Ltd is an ISO 9001:2000 certified company that manufactures various
types of resistors (Carbon,Metal,Metal oxide and wire wound)
 Planning & executing production operations in coordination with the other functions.
 Managing workmen for achieving the periodic production targets.
 Ensuring availability of materials and equipment for achieving monthly production target in
coordination with the other departments like store, maintenance and purchase.
 Following Standard Operating Procedures, manuals & work instructions for production operations
for the unit.
 Preparing proper plan and decision to execute daily target production.
 Arranging the documentation of all production record & maintenance jobs.
 Checking the product of its accuracy at each process step of its production.
 Samples are checked for technical specification in R&D Department.
Personal Attributes
 Excellent customer facing skills.
 Disciplined, energetic and result oriented.
 Having analytical approach to problem solving.
 Assertive and confident.
Managerial Attributes
 Experienced in the management of a field based system.
 Ability to work closely with and develop relationship with clients.
 Knowledge of progress monitoring and reporting.
ACADEMIC PURSUITS
High School from Kendriya Vidyalaya ASC Centre ,Bangalore (1992)
Intermediate from Kendriya Vidyalaya ASC Centre ,Bangalore (1994)
B.E (Electronics & Comm.) From Gulbarga University (2000)
Personal Detail:
Date of Birth 30-09-1976
Father’s Name Sh. Krishna Singh(Ex-Defense Per, Indian Air Force)
Permanent Address SRB-119C,Shipra Reviera,Indrapuram,Ghaziabad-201001
Languages Known English, Hindi (working knowledge)
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Date: - / / Ranjit Singh