This document contains a summary of Ashish Kapoor's professional experience and qualifications. He has over 8 years of experience in service operations and customer service management. Currently he works as the Branch Service In-charge for SU-KAM Power Systems Limited, where he is responsible for service operations, infrastructure development, warranty analysis, and preparing monthly reports. Previously he has worked in customer support roles for Honda Motorcycle and as a diploma engineer trainee. He has a diploma in Mechanical Engineering and is proficient in MS Office applications.

1. Ashish Kapoor
Mobile: +919785535354, +919717283182. Home: +919813681675
~E-Mail: aasi_kapoor@yahoo.com, kapoor.aasi@gmail.com
Branch In charge level assignment in Service Operations with an organization of repute.
PROFESSIONAL SYNOPSIS
 A dynamic professional with around 8 years of rich experience in Service Operations, Customer
Service, Resource and Team Management.
 Adept in managing service functions for enhancing operational effectiveness; streamlining the
working standards operating systems.
 Proven skills in managing teams to work in sync with the corporate set parameters & motivating
them for achieving business and individual goals.
 Hands on experience in conducting training programmes for customer’s at site, approving claims of
customers and providing solutions to customers.
 An effective communicator with excellent relationship management skills and strong analytical,
leadership, decision-making, problem solving & organizational abilities.
KEY RESULT AREAS
Service Operations
 Managing service coordination of the different areas and after sales service activities.
 Conceptualizing & implementing service plans / policies for ensuring accomplishment of business
goals across the assigned regions.
 Providing immediate service support to the clients for resolving their issues and complaints in
compliance with preset guidelines and rules.
Client Servicing
 Maintaining relationships with key decision-makers in the target organizations to generate revenues
through AMC.
 Ensuring continuous interaction with the customer to make sure that area of concern can be worked
upon for improved service levels.
 Ensuring high customer satisfaction, achieving best outcome leading to achieving / exceeding parts
target, service revenue and initiation of new sale activities.
Resource Management
 Leading and monitoring performance of Sales & Service Engineers to ensure efficiency in service
operations.
 Identifying training needs of the Service Engineers as well as the Dealer Service Engineers.
 Creating and sustaining a dynamic environment that fosters development opportunities and
motivates high performance among team.
SCHOLASTICS
 Diploma in Mechanical Engineering from Govt. Polytechnic Nilokheri, Karnal affiliated to State
Board of Technical Education, Chandigarh.
 XII Private from HBSE Bhiwani in 2008.
 X from Govt. Sen. Sec. School Panipat, affiliated to HBSE Bhiwani in 2002.
EMPLOYMENT SCAN
Since May ‘10 SU-KAM Power Systems Limited, Branch Service In-charge (After Sales
Service)
Responsibilities:

2.  Responsible for service operation of batteries across Rajasthan.
 Service infrastructure and service network development across Rajasthan.
 Analyzing and control on warranty failures / returns.
 Monthly basis cut open few field return batteries for analysis & send the report to management.
 Monitoring and control of lead time for battery replacement across Rajasthan.
 Training to Area service in charges / service engineers regarding Service systems, Product technology
and improvements in product region wise once in 3 month.
 Auditing / visiting of service centers across Rajasthan.
 Responsible for scrap sales across all service centers in Rajasthan.
 Responsible for implementation/ adherence of service policy.
 Responsible for Preparing Monthly “MIS” ( Monthly Warranty claim Report, Revival Report, Scrap
Stock Report, Scrap Sale report V/s Amount. Etc.)
 Collection of product performance feedback based on cut open analysis from all service centres.
 Reviewing CSI (Customer Satisfaction Index) for all service centers.
Jan ’08 to Jan ‘10 Honda Motorcycle and Scooters India Private Limited, IMT Manesar
Gurgaon, Customer Support (After Sales Service)
Responsibilities:
 Attend customer complaint, Via – Phone, Website, and Letter & NCH.
 Maintaining data in CRM software.
 Handling customer complaints & ensure to resolve them to their entire satisfaction
 Providing feedback to the respective department regarding technical problems, network, and
customer grievances.
 Handling warranty related issues of customer & dealer and co-ordinate with technical section.
 Product quality feedback & market action.
Sep ‘07 to Jan ‘08, Auto Gallon Industries Private Limited Faridabad Diploma
Engineer Trainee
Responsibilities:
 Approval of all incoming material as per drawing and control plan.
 Handling & well familiar with instruments related to measurements.
 Handling of Internal complaints, then jointly study with HOD for the improvement.
 Prepare daily pre dispatch inspection report.
 Remove the rejection during the production & take corrective actions.
 Maintaining all the documents up to date and secure.
IT SKILLS
 Well versed with MS Excel, MS Word, Power Point and Internet Applications.
SUMMER TRAINING
Organization : Panipat Thermal Power Station, Panipat
Duration : 4 Weeks.
ACADEMIC PROJECT
 PIPE DRILLING JIG.
PERSONAL DOSSIER
Date of Birth : 25th
Jan 1988
Linguistic Abilities : Hindi and English.
Permanent address : H. No. 1351/1, Thermal colony Assan Panipat, Haryana- 132105

3. Location Preference : North India.