Vasanthakumar has over 14 years of experience in service operations management. He is currently the Regional Service Manager for Jaina Marketing & Associates, overseeing service centers in South India. Previously he held senior service roles at Lava Mobiles and Accel Frontline Services. He has expertise in setting up and managing service networks, developing channel partners, and achieving key performance metrics like call closure times and costs. Vasanthakumar has an MBA in Finance and technical skills in computer hardware and software support.

1. VASANTHAKUMAR.A
E -M a i : alagarvasanth@hotmail.com
Contact: 09840479666, 9840397989
Enterprising leader & planner with a strong record of contributions in streamlining operations, invigorating businesses
and heightening productivity, targeting senior level assignments in Service Operations / Client Relationship Management
Location Preferences: South India / North India
P R O F I L E S U M M A R Y
 Qualified MBA (Finance) professional with nearly 14 years of rich experience in spearheading the entire gamut of
Service Operations
 Currently associated with Jaina Marketing & Associates (Karbonn / Panasonic / K-Touch), New Delhi as Regional
Service Manager (South)
 Resourceful at maintaining business relationship with clients & customers to achieve quality product and service
norms by resolving their service related critical issues
 Significant experience in managing all aspects of service functions; proficient in executing installation and
commissioning of equipment, in coordination with approving authorities.
 Experienced in Start Ups and in developing entire service operations-Service Centre Network / Repair Factory / Call
Centre Operations
 Possess leadership skills and proficient in identifying and implementing strategies for building team effectiveness by
promoting a spirit of cooperation between team members
 Expertise in identifying, networking and rendering assistance to reliable and financially strong channel partners for
achieving business excellence
 Extensive knowledge in running successful method-oriented operations and taking initiatives through process
improvement
C O R E C O M P E T E N C I E S
~ Service Operations ~ Strategic Planning ~ Channel Management
~ Revenue Generation ~ Team Management ~ Quality Assurance & Control
~ Customer Support ~ Technical Support ~ Training & Development
~ Operations & Maintenance ~ MIS Reporting ~ Business Development
O R G A N I S A T I O N A L E X P E R I E N C E
Jaina Marketing & Associates, New Delhi May’14- Present
Regional Service Manager (South)
Lava Mobiles, Bangalore Feb’11-May’14
Growth Path:
Feb’11-Nov’13 Business Unit Service Manager
Dec’13-May’14 Senior Business Unit Service Manager (South Business Unit)
Accel Frontline Services Limited, Chennai Oct’05-Jan’11
Growth Path:
Oct’05-Jan’08 Senior Engineer (Service)
Jan’08-Jan’11 Assistant Manager (Service)
Redington India Limited, Bangalore Mar’05-Oct’05
Customer Support Engineer (Service)
Excel Peripherals Point, Bangalore Sep’03-Feb’05
Customer Support Engineer
Thamizh Kanini, Chennai Aug’00-Apr’02
Hardware Engineer
Key Result Areas:
 Ensuring call closure within committed TAT with low service cost
 Providing technical support pertaining to performance tuning, network administration and application conflicts
 Imparting training to the service team members (Area service officers / service centre technicians)

2.  Undertaking spare inventory management –planning & assuring optimum spread of inventory to enable desired TAT
with controlled cost
 Defining the audit parameters for partners, ensuring adherence as per the standards and conducting periodic national
audits at service stations to resolve customer escalations
 Finalizing and activation of Service Centres as per Business Requirements
 Monitoring claim processing for the south business unit service centres
 Preparing field failure analysis report and forwarding it to product development team
 Supervising & assisting workforce in delivering quality service and achieving SLA
 Analysing & evaluating service call flow of national key customers
 Maintaining MIS for the service performance
 Installing, configuring & servicing printers of mono laser, colour laser, copier, desk jet & scanners
 Undertaking periodic maintenance of printers
 Identifying areas of obstruction / breakdowns and taking corrective steps to rectify the same through application of
troubleshooting tools (Software / specific Spare change)
 Ensuring the maintenance of the spares and sub-assemblies to reduce the inventory cost
 Overseeing the sale and renewal of the annual maintenance contracts for equipment (Care Packs)
 Supervising and monitoring the performance level of the staff for superior customer service and accomplishment of
service targets
 Coordinating for the identification of training needs of employees for upgrading their technical skills
Accomplishments:
As Regional Service Manager
 Functioned as Regional Service Manager for Panasonic, Karbonn & K-Touch Mobiles
 Spearheaded service set-up for south business unit (Tamil Nadu, Karnataka, Kerala, Andhra Pradesh)
 Initiated the implementation and activation of Master Exclusive Service Centres for better Brand Visibility/Customer
Experience/Reduction of TAT
 Developed key strategies such as PJP Adherence/MSL Planning/One Day Closure which led to the growth /
transformation of business
 Brought in strict controls on audits and high value spare consumption, this reduced Field Bounce Rate and Service
Cost
As Senior Business Unit Service Manager
 Functioned as a Zonal Service Manager for Lava Mobiles
 Undertook the service set-up for the south business unit (9 branches in south with 140+ service centres) -Tamil Nadu,
Karnataka, Kerala, Andhra Pradesh
 Bagged
o Best Service Champion Award for Sep-Nov 2012 quarter
o Super Star Award for consistence performance in 2013
 Achieved 1st rank in My Customer My Responsibility contest for Jan-March 2013 quarter
As Assistant Manager (Service)
 Spearheaded 144 authorized service centres of Sony Ericsson Mobiles
 Acted as primary point of contact in supporting Sony Ericsson Mobile operations
As Senior Engineer (Service)
 Monitored 43 authorized service centres for Xerox channel products
 Functioned as an Account Manager and liaising vendor, management & partner for Xerox India
A C A D E M I C D E T A I L S
2010 MBA (Finance) from Madras University (IDE), Chennai
2000 BBA from VHNSN College, Madurai Kamaraj University, Virudhunagar, Tamil Nadu
Other Course:
2000 Diploma in Internet & Client Server Technology from Aptech Computer Education, Virudhunagar
T E C H N I C A L S K I L L S
 Sound knowledge of MS Office (Outlook), Windows 95/98/ NT/ ME / XP/ 2000 and Internet Applications
Date of Birth: 8th December 1979
Passport No.: J8092464
Languages Known: English, Tamil & Kannada
Mailing Address: No.: 46, Ground Floor, 3rd street Samdariya Colony, Kolathur, Chennai-600099