Samuel Jathanna is seeking a manager position and has over 20 years of experience in automotive service, warranty, and parts roles. He has worked for several multinational companies including Volvo, Mercedes Benz, and Hover Automotive in both technical and managerial positions. His experience includes service administration, warranty management, training, parts management, and dealer relationship roles.

1. SAMUEL JATHANNA
Residence: (022) 25401140, Mobile-09969429699
E- Mail: samuel_ja@rediffmail.com, samuel.jathanna@gmail.com
OBJECTIVE
Looking for Manager Position Assignment (Service/Warranty/Parts)
SUMMARY
A self-motivated individual worked with Multinational OEM who has the necessary skills and personal
attributes required for a successful manager.
Employee detail mentioned below in ascending order.
VOLVO INDIA- Started Career with Volvo India as Team leader.
Handled Shop floor, Critical technical Complaints, Warranty, Product Campaign and AMC related job.
MERCEDES BENZ - Worked as a Technical trainer in Bus Division.
HOVER AUTOMOTIVE PVT. LTD- (Warranty Department) Worked as a Senior Associate and Handled
Warranty Administration.
Parts Department- Worked as Assistant Manager Parts for North region in Parts Department. Monitor
and control dealer KPI (MOS, Fill rate, Lead-time, 5 S, Kaizen, Inventory analyses and inventory
planning).Has Basic Knowledge of SAP and DMS system. Handled 27 Dealers. (Parts)
Key strength areas in Aftersales include:
Service and Parts Administration Warranty and AMC Management Training & Development
Had an opportunity to attend Technical training in Sweden, Malaysia and Jakarta.
PROFESSIONAL QUALIFICATIONS
1995: Industrial Training Institutes in Motor Mechanic (V) from Fr. Agnel Industrial Training Centre,
1996: N.C.V.T. Examination, Mumbai, India.
2007: Diploma in Mechanical Engineering from K. J. Somaiya Polytechnic, Vidyavihar, Mumbai.
2014: Completed PGDM Studies in Supply Chain Management from Welingkar Institute. (2yrs)
PROFICIENCY MATRIX
Managerial attributes:
 Handled Regional dealership Service, Warranty, and transit Damage Insurance claim.
 Monitor Regional dealer CSI Index and take necessary initiative step to improve.
Personal Attributes and Skill set-
 Possessing communication skills and confidence
 Ability to lead a team and regional dealer network.
 Coming up with new ideas in controlling Cost
 Sales and Decision making minded.
TRAININGS UNDERGONE
Successfully attended various modules on:
 Gear Box, Engine, Electrical Training conducted by Volvo India.
 Under gone 5 Weeks Training at Sweden, Volvo Sweden.
 Users Skill and Production News Training conducted by Volvo India.
 Warranty and Claim Handling, VST Training conducted by Volvo India.
 Powertronic gear box Gen 3 Training at Malaysia conducted by Volvo.
 Workshop Administration Training conducted by Volvo.
 Air condition of Bus. Training Conduct by Carrier.
 Retarder Training conducted By Voith Germany.
 Basis Vehicle Electrical, Electronic Module and Pro-Part conduct by Mercedes –Benz.
 Ve-Doc certificate and Ve- Doc Modification certificate training conducted by Mercedes-Benz.
 Engine, Gear box, Brakes and Differential Assembly Training at Jakarta conducted by
Mercedes- Benz.

2. EMPLOYMENT SCAN
October 2010 to April 2014 Hover Automotive India Pvt. Ltd.
(Earlier was a Sales and after sales company for Nissan motor India)
Asst. Manager Spare Parts -North region (27 No’s of Dealers.)
Dealer Part operation
 Responsible for Spare Parts Management and Parts Promotion activities for North Region
Ensures, dealer maintains prescribed (MOS <= 2) Inventory Level in line with UIO and achieves
the maximum Fill rate (+90%).
 To implement the N-CAM (Nissan Competitive Advantage Map) and Implementing Dealer
parts operation standard. (DPOS).
 Prepare and suggest Mandatory Parts List, Initial Dealer Kit for dealers.
 Ensures adequate spare parts availability at network, Conduct periodical Dealer Audit, and
regular operational training for parts personnel to motivate and help them to improve their
performance level. .
 Check for the correctness of the Dealer Spare Parts claims and Transit damage Insurance
claim (short/excess Receipt etc.), Ensure timely processing and Settlement.
 Planning warehouse layout for new dealer with Dealer Development department.
 Monitor, analysis MIS report dealer wise and suggest resolution. Guiding the dealership in
ways of increasing profitability. Ensure optimum utilization of working capital.
 Analysing the CSI report and taking necessary step and initiatives to improve Customer
satisfaction Index.
March 2010 to September 2010 Antony Waste Handling Cell Pvt. Ltd
(Purchase Manager)
 Vendor Development and Assisting parts planning
 Reduce and control inventory cost for optimum utilisation of working capital.
 Invite tender and Quotation for Bulk purchase of vehicle, Excavator ,Parts, Industrial tool,
Equipment, and metals. Negotiate finalise price keeping Quality and delivery timeline has an
important factor requirement.
 Facilitate timely vendor payment. Resolve payment issue.
 Handled purchase of parts, Material, metal and equipment purchase on one month credit
basis usually.
January 2009 to March 2010: Hover Automotive India Pvt Ltd.
(Earlier Sales and After sales Company for Nissan motor India)
Senior Associate - Warranty
 Analysing the incident report of dealer and giving approval to carry out warranty job.
 Analysing the Regional dealer Warranty claim and processing it.
 Providing technical guidance to the Regional dealer.
 Analysing the Regional dealer technical problem. Preparing Field Technical and Feed Back
Report to Quality department.
 Generate Warranty MIS Report.
 Handling Regional Dealer disputes & supporting dealer in technical side.
 Conducting periodical Warranty audits & identifying improvement area
 Ensure timely Regional dealer and Customer complaints are redressed.
February 2008 to January 2009: Mercedes Benz, Pune as
(Technical Trainer for Bus Division-Daimler)
Technical Trainer
 Planning and execution of training program according to the need of the dealer for company
Service Engineers and Dealer Technicians.( Mechanical and Electrical training)
 Analysing the training requirement of technician and service Engineer.
 Preparing training calendar.
 Responsible for manpower development through technical training on products
 Ordering Special tools and General tools for training centre.

3. July 1997 to February 2008: Volvo India Ltd, Mumbai, India as
(Job controller - Truck and Buses)
Job controller -Service Maintenance
Notable Deliverables
 Leading a team of 22 technicians, to analyse, repair & provide maintenance support to
Trucks and Buses.
 Responsible for rectifying, repairing mechanical and electrical faults in case of concern.
 Planning, allocating daily jobs to the workmen. Monitoring day to day manpower utilization
and achieving delivery targets.
 Interacting and coordinating with the work team and the respective head of the department.
 Providing technical support and continuous improvement techniques for routine repairing
systems.
 Coordinating with technical department regarding product quality or technical related
problem.
 Interacting with the customer for approval of job, payment and also handle customer
concerns effectively.
 Co-coordinating with machine shops and providing technical guidance to same.
Highlights
 Recognized for efficiently managing Volvo Action Service Calls (Brake down call) over the
phone and providing temporary technical solution for the same if possible.
 Entrusted with the additional responsibility of closing of job cards and service agreement
claims as and when required. Successfully handled some critical technical case.
 Received a letter of appreciation by the M.D. of the company.
COMPUTER SKILLS
Well versed with MS Office, Power point, Word, Excel & Internet Applications.
PERSONAL DOSSIER
Date of Birth : 12th
April, 1973
Permanent Address : 301, Bldg.No.5, Vastu Anand Complex, Parsik Nagar, Kalwa,
Thane – 400605, India.
Passport Status : No. – G0794472, (Valid up to 2017)
Languages Known : English, Hindi, Marathi, and Kannada.
Location Preference : Thane, Mumbai, Navi Mumbai.