This document contains a summary of Sanjay Patil's professional experience and qualifications. It includes his contact information at the top, followed by a brief career objectives statement. The bulk of the document consists of descriptions of his roles and responsibilities in various customer service, sales, and managerial positions he has held over the past 14 years in industries like consumer durables, air conditioning, electronics, and gas distribution. For each role, he provides the company name and dates of employment, as well as achievements and key responsibilities. The document demonstrates Sanjay Patil's extensive experience in customer service, operations management, sales, and business development.

1. SANJAY S. PATIL
SAI PRERANA CHS, A-404 SECTOR-8-A,
PLOT NO 10, AIROLI, NAVI MUMBAI-400 708, MAHARASTRA, INDIA
+91-8898678968Email: sanjay_patil23@yahoo.co.in
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Career Objectives
I look forward to a growing organization where I can put in my share of Contribution into its growth,
and benefit, To succeed in an environment of growth and excellence and earn a job which
provide me job satisfaction and self-development and help me achieve personal as well as
organizational goals
Profile Snapshot
Over 14 years of experience in various field with 8.5 years in Consumer Durables along with
Marketing, Successfully completed classes and seminars on air-conditioning components, supervision
& management in order to update skills, able to handle multiple projects concurrently able to quickly
learn and effectively teach new technologies and techniques Customer Relationship Management,
business Development and strategic Planning, Service & Administration Management
P R O F E S S I O N A L E X P E R I E N C E
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Infiniti Retail Ltd (Tata Croma- Tata Enterprise) (16th
Aug'14 to Present)
NATURE OF JOB: Customer Service Manager - For Croma Store (Mumbai)
JOB PROFILE: - Looking after Croma Store Customer Service Support
• Managing Brands/Croma service, Demo & Installation through Local/Regional Team of
Croma /Brand of service.
• Improve Quality of service delivery and subsequent customer retention
• Parts replacement process, Reject rate, Monthly scorecard and ASC inventory forecasting.
Field operational matrix ASC score card, Auditing Pertaining to claim accuracy, Brand field
failure report analysis (FFR) and Brand and product quality feedback to SO through system
• Responsible for Customer Satisfaction Index
• CSD Training and Development
• Service Operational Management and operation of Croma/ assigned brands
• Timely decisions to avoid field failures of Croma/Brands and to achieve results and ensure not
to add costs which will impact the short-term goals of the organization
• Croma & Brand wise Defective management/resolution Croma Customer pending /Stock
pending >7 days
• Store Daily Operational, Process & Sop Audits
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2. ADONIS ELECTRICALS & ECLTECTRONICS (ONIDA) (26th
Jun'13 to 5th
Aug14)
NATURE OF JOB: Assistant Manager Service - Heading AC Installation Project for Key Customer for
All India
JOB PROFILE: - Looking after All India AC Installation Project for ATM Client – Diebold/ CSI/AGS &
looking after Entire South & East for all Clients
• Achieve SLA by timely installation of Air conditioners at ATM’S
• Daily Review of installation call’s with Installation Team
• Quality management of AC Installation
• Revenue Generation through Do and Charge Jobs & Installation with Speedily Execution and Quality
• Improve Quality of service delivery and subsequent customer retention
• Manage Revenue Part though Billing of Invoices for Installed sites
• Responsible for collections of cash, receivables
• Team Management
• 100 % PMS Adherence
Achievements:-
• Define & Created SOP for ATM operations
• In 1st
Month introduce standard call management procedure for ATM –Key customer
• New Web Based Software Implemented through IT Department to Track ATM Installation Orders
• New process initiated in to track PMS & Adherence
• Monitoring Process Initiated for All India for ATM-Key customer
• Addition responsibility given to look after entire south & East
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BLUESTAR INDIA LTD (27th
April'11 to 30th Sep ’12)
NATURE OF JOB: Senior Service Executive -Service Delivery Retail & SSD Network -Mumbai
JOB PROFILE: - Looking after Mumbai Service Delivery for Retail & Dealer Channel
• Call Management
• Service Visibility Initiatives like dealer & site Audits
• 100 % PMS adherence
• Support Air-conditioning Sale Through Better Quality Service Delivery
• Franchisee & Manpower Management
• Work with the revenue team to ensure AMC customer retention
• Generation Do and Charge & Jobs Execution
• Spare Part Management
Material Spare Parts Planning for NPC & All India (Jan’12 to May’12)
• Planning Spare Parts for Room Air conditioner, Refrigeration , Telepac, Products – All India Basis
• Raise Purchase PR to Purchase department as per Spare Part Consumption Analysis
• Weekly Review with Purchase team for execution of raised PR
• Review, control & manage of branch material stock & Movements

3. Achievements:-
• In 3month introduce standard define procedures for service operations by introducing new service
franchisee
• Promoted to Handle All India Spare Part Planning for All Air conditioner & Refrigeration Product
• In material planning standard procedure defined for branches to raise requisition
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HITACHI HOME & LIFE SOLUTIONS (I) LTD(30th
Jun‘10 to 5th
April’11)
NATURE OF JOB: Service Executive -Heading Telecom Air conditioning Operations Mumbai,
Maharashtra & Goa
JOB PROFILE: - Looking after Mumbai, Maharashtra & Goa Telecom Air-conditioning Revenue &
Service
• Support Space maker Sale Through Better Quality Service Delivery
• Streamline Customer Support processes
• Service Visibility Initiatives- Audits
• Customer visits
• Streamlining the service operations Maharashtra & Goa Region
• Revenue Generation & Streamlining Do and Charge Jobs Execution
• Improve quality of service delivery and subsequent customer retention
Achievements:-
• In 1St
month introduce standard define procedures for service operations with introducing Vender &
initiating Installation / Breakdown Audits
• Finalize the Essar AMC for all India telepac Hitachi sites
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CARRIER AIRCONDITIONING & REFRIEGERATION LTD (April ‘06 TO April’10)
NATURE OF JOB: Service Executive -Heading Retail Service Operation Mumbai
JOB PROFILE: -Looking after Modern Retail/SSD service operations for Mumbai Region
• Support Retail Sale Through Better Quality Service Delivery
• Continued focus to ensure smooth operation of the centralized call centre.
• Streamline Customer Support processes
• Service Visibility Initiatives – Audits
• Collection of Secondary data of air conditioners
• Work with the revenue team to ensure AMC customer retention
• Streamlining the service operations for National Account customers- Key Customer
• Support Revenue Team in Streamlining Do and Charge Jobs Execution with Speed and Quality
• Improve quality of service delivery and subsequent customer retention
• Parts Availability to be improved
• Conduct installation, " EH&S “, Site Risk assessment & infrastructure audits
Achievements:-
• In Span of one month received & closed 5200 calls, highest ever by any branch across India ( March’09)

4. Received the Appreciation letter from MD India
• Highest ever Collection of secondary customer data across India
• Received Highest Appreciation Letter Alone Across India
• Successfully Manage to Cut down Warranty Consumption & Warranty Replacement
• Introduce New Service Franchisee for better Quality Performance
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NATURE OF JOB: Area Revenue Executive -Handled new profile from Jan’10 -30 April’10
• Achieve revenue targets by retaining & new AMC customer
• Responsible for collections of cash, receivables and billing procedures
• Study market statistics and competitive scene to review and advance through the implementation of
best available practices and procedures
• Examined current business scenario and prepared recommendations and plans for process
improvement
• Prepared business study cases and present to management
• Responsible for improving process implementations in association with unit management
• Assist in the implementation of tactical and equipped business plans to accomplish operational
requirements within revenue management department
• Actively contribute in business procedure redesign, process development, cost cutting, and risk
management
• Monthly reconciliation of all Dealers
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LAWKIM LTD. (GODREJ) (Feb’2005 TO March’2006)
NATURE OF JOB: Financial Advisor
JOB PROFILE: - Generate Revenue
• Advice Financial Planning to Individuals & Businesses
• Making Sure Every Client Gets the Proper & Correct Plan According His / Her Requirements & Needs
• Maintain Healthy Relation Between Company & Customers
• Study Market for Better Services & Improvements
Achievements:-
• Got the fist Financial Planning closer on very first Day
• Sold biggest Plan Across Mumbai ( In First Month- 25 Lacks)
• Closed Complicated deals
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BHARAT GAS AGENCY: (Jan’03 TO June’03)
NATURE OF JOB: Manager
JOB PROFILE: -
• Managing the BPCL Site Agency at Navi Mumbai

5. • Look After Stock as per Consumption
• Focus on New Connection With Profit Margin
• Continue Focus on Safety – Conduct Training Seations for Awareness
• Introducing New Things to Improve Quality of service delivery and subsequent customer retention
• Maintain The Data Recordable For Future Benefits
Achievements:-
• New Initiatives Take for Safety Features Which Help To Have the Hazardless Condition environment
• Collect The Good Amount of Revenue In First Three Months After Good Promotions of Products, Which
Helps To Generate Good Margins
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SANJAY SALES CORPORATION: (1999 TO 2002)
NATURE OF JOB: Purchase Officer
JOB PROFILE: -
• Get The Purchase Order From Company
• Study Market Condition, Make Strategy to Get The Order
• Prepare the Quotation as Per Requirement
• Make Sure Delivery Goes as Per Commitment
• Check & Maintain The Quality Of goods
• Retain the Customer With Good Quality Service
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E D U C A T I O N A L Q U A L I F I C A T I O N
EXAM BOARD/
UNIVERSITY
YEAR OF PASSING CLASS
S.S.C. Mumbai 1997 SECOND
Diploma In
Computer Engg
Pune 2000 SECOND
B.E. In Computer Engg. Pune Appeared
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T E C H N I C A L Q U A L I F I C A T I O N
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COMPUTER KNOWLEDGE
OPERATING SYSTEM : MS-DOS, WINDOWS 98, WIN NT, 2000 & WIN XP.
PROGRAMMING LANGUAGE : FOXPRO,’C’, C++, JAVA, VB, ORACLE, ORACLE 8I
HARDWARE KNOWLEDGE : PC ASSEMBLING, TROUBLE SHOOTING
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A D D I T I O N A L Q U A L I F I C A T I O N
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EXTRA ACTIVITIES
 All India camel color contest’95 : Merit Certificate Winner All over India
 Maharashtra Vidhyapeeth : Secured First Grade in English in Feb-1994.
 Maharashtra Vidhyapeeth : Secured Distinction in Mathematics in March-1994.

6.  Successfully completed ROAD SAFETY PETROL Course (1994-95 to 1996-97)
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P E R S O N A L D E T A I L S
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FATHERS NAME : MR. Shrirang B Patil
DATE OF BIRTH : 3RD
Oct’81
NATIONALITY : Indian
LANGUAGES KNOWN : English, Hindi & Marathi
HOBBIES : Reading & Watching Knowledgeable Programs
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P A S S P O R T D E T A I L S
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Passport Number : M6899452
Place of Issue : Thane
Date of Issue : 4th
March 2015
Date of Expiry : 3rf March 2025
Place: __________
Date: __________
Sanjay S. Patil

7.  Successfully completed ROAD SAFETY PETROL Course (1994-95 to 1996-97)
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P E R S O N A L D E T A I L S
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FATHERS NAME : MR. Shrirang B Patil
DATE OF BIRTH : 3RD
Oct’81
NATIONALITY : Indian
LANGUAGES KNOWN : English, Hindi & Marathi
HOBBIES : Reading & Watching Knowledgeable Programs
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P A S S P O R T D E T A I L S
___________________________________________________________________________________________
Passport Number : M6899452
Place of Issue : Thane
Date of Issue : 4th
March 2015
Date of Expiry : 3rf March 2025
Place: __________
Date: __________
Sanjay S. Patil