Mukesh Kumar Kumawat is seeking a challenging position where he can utilize his 10 years of experience in after sales service operations and technical support. He has worked for various mobile phone companies in Jaipur, India, leading teams of service engineers and managing customer escalations. Mukesh aims to improve service quality and efficiency through streamlining systems and developing new processes. He is skilled in troubleshooting technical issues with mobile devices and resolving customer problems.

1. Mukesh Kumar Kumawat
ADDRESS
6 A, Vijay Nager, Near Kamala Nehru Nager Puglia,
Ajmer Road Jaipur, Rajasthan
E-mail:mukesh8622@gmail.com
Ph: +91-9887519736
Objective:-
My objective is to gain a challenging position in a growing company where my talent can be utilized to the fullest
leading to gain for the company and myself.
CAREER BACKGROUND
 Result-focused, professional with 10 years of experience in After Sales Service Operations & Technical
Support.
 Resourceful at maintaining business relationship with clients and customers to achieve quality product and
service norms by resolving their service related critical issues.
Industry knowledge in:-
- Technical Support - Service Operations - Team Supervision
 Adept in product/service operations along with implementation of various techniques for improving the
process operations along with cost effectiveness.
 Solutions-driven, customer centric professional with significant experience in handling all aspects of Product
functions encompassing factory and field service
 Skilful at monitoring & motivating the workforce to enhance their efficiencies & assist them to deliver quality
services to clients; spearheaded troubleshooting in machineries and resolved all technical issues.
 Self-starting, goal-oriented strategist, highly imaginative with many innovative ideas.
ORGANISATIONAL SCAN
Sep 13 to till date, working with Videocon Mobile Phones (PMPL)
in Jaipur as Service Executive.
Key Deliverables:
 Handle All Operation of Videocon/Sansui Mobiles, setting up the environment, test case creation and
execution, reporting issues.
 Lead the team of service engineers.
 Manage customer escalations & provide solutions on priority basis and analyze valuable feedback of
customer.
 Back hand L3 team and asc reported me any new update (problem/solution) on daily basis,
 Maintaining the productivity of Engineers and identify the area to improve the efficiency.
 Handling the service operations of Rajasthan region.
 Streamlining the service systems and developing new systems for enhancing efficiency.
 Providing the Product issue report of newly launch mobile phones for solution.
 Part Planning & MSL Process at L-4 level.
 Providing the training to Asc in time to time(3/4) month, provide new technical bulletin, s/w, tool.
 Active involvement in departmental technical audits. Work included preparation of monthly reports on ‘Quality
Objective Data’ and sorting the data for any prevailing Non-Conformance Analysis Reports. Send the detailed
analysis reports to senior management.

2. Airfone India pvt Ltd. Jaipur from Oct ’10 to Oct ’13 Worked as Service Coordinator.
Key Deliverables:
 Lead the team of service engineers (Airfone Mobiles).
 Daily follow up for pending, parts, High aging calls, Customer escalated case,

 Manage customer escalations & provide solutions on priority basis and analyze valuable feedback of
customer.
 Appoint new asc. Provide s/w, Technical, crm Training.
 Streamlining the service systems and developing new systems for enhancing efficiency.
 Providing the training to new Engineer.
Spice Mobility Ltd. Jaipur from Nov’09 to Oct ’10 Worked as Executive
Key Deliverables:
 Lead the team of service engineers (Spice Mobiles).
 Manage customer escalations & provide solutions on priority basis and analyze valuable feedback of
customer.
 Maintaining the productivity of Engineers and identify the area to improve the efficiency.
 Streamlining the service systems and developing new systems for enhancing efficiency.
 Providing the training to new Engineer.
HCL Info system Ltd. Jaipur from June’06 to Oct ’09 Worked as Executive
Key Deliverables:
 Working as service engineer (Nokia Mobiles).
 Manage customer escalations & provide solutions on priority basis and analyze valuable feedback of
customer.
 Maintaining our productivity and identify the area to improve the efficiency.
QULAIFICATION
 2Years ITI Diploma in Electronics from Jodhpur Technical University, in 2005 with aggregate 75%.
 BA non regular in 2006 from Rajasthan University.
EXTRA SKILLS
Operating System : Windows XP, Vista & 7
Software Known : MS Office (Word, Excel & PowerPoint)
PERSONAL DOSSIER
Fathers Name : Dhanna Lal Kumawat
Date of Birth : 04 Oct 1986
Marital Status : Married
Language Known : Hindi & English
Hobbies : Reading newspaper
PERSONAL TRAITS

3. I assess myself as a hardworking, sincere & enthusiastic person who can adapt environment with ease.
Place: _________________
Date: Mukesh Kumar